Audi Plano

My experience with Audi Boardwalk has been exceptional. It started with the sales experience and has continued with dealership support for car maintenance and automotive care. I found Richard Gouhin to It started with the sales experience and has continued with dealership support for car maintenance and automotive care. I found Richard Gouhin to engage me on a personal level. This approach removed all stress and pressure during the car buying experience. Richard has gone far and above as he contacted me regularly to schedule and follow-up on a couple of items that were part of the car deal. These were simple requests for support in getting another set of auto keys and to resolve a small crack in my windshield. By my own admittance, I can be difficult to reach and to return calls. It would have been easy for Richard to move along, but he showed commitment to ensure these items were addressed. I would recommend friends and family to Richard knowing they were in good hands in getting a quality car at a fair market value or better. I also feel very comfortable to visit Richard when I come to the dealership for car washes and maintenance. He is a very approachable person that understands the value of relationship building and networking with customers. Mitch Henson furthered my car buying experience with a fair market value for my trade in vehicle. Mitch and Richard both exhibited a high degree of trust and integrity when they realized that I had signoff off on the price of my car which was above my agreed upon price. This was resolved in a professional manner. I was very appreciative as it was something that I missed as I signed and initialized paperwork. Greg Lippa coordinated the signing of paperwork for my financing. Again, this experience was well above average. I felt like a person in his office and not someone signing over revenue to the dealership. In fact, Greg was so kind to discuss the process for auto financing upon my inquiry. This discussion has led me to further seek information related to my personal finances as related to credit and financing. Overall, I found that there was a common and positive theme within Boardwalk Audi related to customer care. I have never been so comfortable in a car buying experience. My family has an A6 and Q7 Audi. My wife and I are extremely happy with our vehicles. I will certainly use Boardwalk Audi to service my vehicles and to have first opportunity when the time comes to purchase another pre-owned or perhaps new vehicle. More

Andrew was unbelievably friendly and even more helpful during my visit. I had opted out of an additional service because of the price, but Andrew threw in this service for me for free! I highly highly rec during my visit. I had opted out of an additional service because of the price, but Andrew threw in this service for me for free! I highly highly recommend Andrew and this dealership for service. More

it took three visits to finally get a good service advisor to fix the door on the ash tray of my Q5. Once I was put in contact with Andrew, the service was excellent! This review in no way reflects advisor to fix the door on the ash tray of my Q5. Once I was put in contact with Andrew, the service was excellent! This review in no way reflects Andrew's service, he would have received 5's across the board! Unfortunately, there is a scratch on the MMS screen from where they took it out to replace the door so I'll be back in to have that fixed! More

The exchange was great Craig went out of his way to make the transaction smooth. Manager came out to thank me. Jose was extreming friendy. Although I don't remember the fianice guy he was also great t the transaction smooth. Manager came out to thank me. Jose was extreming friendy. Although I don't remember the fianice guy he was also great to work with. More

Everyone there is great! Everyone is eager to help and very friendly. David is always willing to answer all of my many questions, and just makes the experience that much more enjoyable! He always makes it very friendly. David is always willing to answer all of my many questions, and just makes the experience that much more enjoyable! He always makes it a point to say hello, no matter how busy. He treats all his customers this way. Thank you! More

This was our first time buying an Audi. Craig Entis was very helpful from the beggining and true to his word. We live in Abilene and he made the experience worth the drive! We will be buying our next Audi very helpful from the beggining and true to his word. We live in Abilene and he made the experience worth the drive! We will be buying our next Audi there! Thank you to everyone who made this so easy. More

I brought my vehicle in for an oil change and pollen filter replacement. As always, David welcomed me and took care of my service needs. David has always been very professional and made sure my service filter replacement. As always, David welcomed me and took care of my service needs. David has always been very professional and made sure my service was completed in a timely manner. Further more, he is the reason I continue to choose Boardwalk Audi of Plano as my preferred Dealership. I know I will always get the proper care for my vehicle here. More

I found Debbie and Jose to be extremely helpful in selecting the right vehicles that matched our budget. Debbie was very knowledgeable with both of the A6 & Q5 vehicles we were considering as well as selecting the right vehicles that matched our budget. Debbie was very knowledgeable with both of the A6 & Q5 vehicles we were considering as well as available inventory. Jose made the deals work for both which allowed me to consider purchasing two cars simultaneously. The sales team was extremely friendly and attentive to our needs during the significant amount of time we spent at the dealership. They went the extra mile to pickup my trade from my home which is a tremendous time-saving service to me. I would highly recommend your sales staff and Boardwalk to my friends and associates. The cars are great; Thanks again. More

My experience at Boardwalk Audi was great. Everyone I spoke with was very friendly and Craig was very helpful. Its easy to see they value the service they provide their customers. spoke with was very friendly and Craig was very helpful. Its easy to see they value the service they provide their customers. More

David did a great job of getting me set up for appointment, with loaner, then getting in quick and getting me out in short order... Kept me appraised of where he was with the servicing. Exc appointment, with loaner, then getting in quick and getting me out in short order... Kept me appraised of where he was with the servicing. Excellent customer service! More