Audi Plano

Lovely experience with sales rep- Adrian P, was personable and straight to the point with no fluff. (5 stars for him) Awful experience with finance team, have attempted to contact multiple team personable and straight to the point with no fluff. (5 stars for him) Awful experience with finance team, have attempted to contact multiple team members via phone and email and no one is able to assist me. Adrian (sales rep) got one member to call me (Michael) was told he would look into my file and call me in 15 minutes, 2 days have passed and no call back. Emailed not returned from a week ago to (Carlton) finance manager who said I would be receiving information a week from 1/25. 1 month since new lease and have not received any documentation via email, app, or mail on where to make payments or account information nor have they called the bank for previous lease to ground vehicle. Contacted Audi financial services and they do not show an account for me whom Carlton said new lease was through. Leaving me making payments on car that I surrendered to them and unable to make payments to vehicle I now have from them. Disappointed in the lack of communication and service provided for this ongoing issue More

Easy scheduling. Quick in and out. Video explanation of work performed. And the coffee was good. Quick in and out. Video explanation of work performed. And the coffee was good. More

Pleasure working with Anthony and the other Service Advisor who helped me while Anthony was busy. Car was delivered on time as promised. Advisor who helped me while Anthony was busy. Car was delivered on time as promised. More

Gilbert had great customer service, fast and efficient! ! Goodluck with the baby Gilbert don't drive 10k miles like we did during our maternity leave lol!! ! Goodluck with the baby Gilbert don't drive 10k miles like we did during our maternity leave lol!! More

Great always on time In and out as promise Sawyer notifications where correct Did inspection as well promise Sawyer notifications where correct Did inspection as well More

Very prompt service provided On time Always ready to help with any needs Sawyer was great as always to help with any needs Sawyer was great as always More

Anthony was outstanding! He kept me updated and responded quickly to any questions that I had. The dealership from which I bought the car told me that my warranty covered eve He kept me updated and responded quickly to any questions that I had. The dealership from which I bought the car told me that my warranty covered everything but it turns out it did not. Anthony followed through with them to see if they would cover some of the items that were not covered by the warranty. He at first wasn't getting a response but he didn't give up. Finally he was successful in getting them to cover one of the more expensive repairs! Whereas I will never return to or recommend the dealership from which I purchased the car (AutoNation Richland Hills), I am extremely pleased and have nothing but great things to say about Audi Plano! Thank you to Anthony for making the experience as painless as possible! More

No comment No comment No comment No comment No comment No comment No comment No comment No comment comment No comment No comment No comment More

Great service and hospitality. ..On time and I was kept updated on the process...Price was not surprising. ..On time and I was kept updated on the process...Price was not surprising. More

It was first Tme and i have very good experence and every one was very coprative and helpful one was very coprative and helpful More