Audi Palo Alto

Disappointed but will give the center another opportunity I brought my vehicle in for airbag recall and service check. I brought my vehicle in the morning. I called later that day to confirm everything was I brought my vehicle in for airbag recall and service check. I brought my vehicle in the morning. I called later that day to confirm everything was completed and was told it was. I paid for a. Lyft to transport me there. I was told my vehicle was not ready. Matt was accommodating and provided a loaner. I was told it would be finished by 0915. I called at 0943 and was told it would be ready in an hour. I picked it up before noon. I drove it out of town and noticed a warning light that indicated there was too much oil and to remove some. I had to bring my vehicle in a couple days later which solved the problem. I understand things can go awry on one day. Unfortunately it happened on my first visit. I’ll give the center another opportunity and hope my experience is much better. Thank you. More

Great sales by Luan Great sales experience, knowledge, and help from Luan. I am very busy and travel a lot for work, so he made it easy to work with and delivered the inf Great sales experience, knowledge, and help from Luan. I am very busy and travel a lot for work, so he made it easy to work with and delivered the info I needed to complete the process. More

Great place to purchase your car. We had been researching this vehicle and made an appointment after work in the bay area. The sales person and team worked together to make the deal so we can come home with this vehicle and made an appointment after work in the bay area. The sales person and team worked together to make the deal so we can come home with the car of our dreams. No hassle and was willing to listen to our needs and provide a plan that would work with our budget. More

Service They said the service would take 45 minutes to an hour and 3 hours later no on had called. I tried calling several times but got dropped by the phone They said the service would take 45 minutes to an hour and 3 hours later no on had called. I tried calling several times but got dropped by the phone system twice and twice sent to a voicemail and still did not receive call back. More

Unsatisfied I have brought my car in on 2 occasions due to the check engine light. After not having my car for weeks and $1500 later, I drive away in my vehicle o I have brought my car in on 2 occasions due to the check engine light. After not having my car for weeks and $1500 later, I drive away in my vehicle only to see the light pop back on within 20 mins. More

Service feedback BRENDAN was amazing. He knew exactly what was needed, outlined it for me, and got me in and out in less than 15 mins. Everything was perfect. BRENDAN was amazing. He knew exactly what was needed, outlined it for me, and got me in and out in less than 15 mins. Everything was perfect. More

easy and quick Great service video of inspection was informative. A new addition? Only problem was wait for check-in. Sat in the car for 75 minutes. Way too lon Great service video of inspection was informative. A new addition? Only problem was wait for check-in. Sat in the car for 75 minutes. Way too long! More

Excellent experience! Working with David was a breeze and he helped me pick the right car. He was patience and definitely listened to what I wanted/needed. Will most likely Working with David was a breeze and he helped me pick the right car. He was patience and definitely listened to what I wanted/needed. Will most likely be going to him again in the future. The customer service at this dealership is very good. Everyone is nice and welcoming. More

Physical Damage to my Car Physical Damage to my car when an employee drove my car into another. I went in for a recall & routine service. They missed the promised due date so t Physical Damage to my car when an employee drove my car into another. I went in for a recall & routine service. They missed the promised due date so they kept the car all during my vacation, then wrecked the car. They still have it. I don't expect it back for a full month. How can this be acceptable? More

Well organized This year , Audi Palo Alto more organized... than previous years, with tag numbers 1,3,4 ,5 take turn as service advisor knows which cars . I have oil This year , Audi Palo Alto more organized... than previous years, with tag numbers 1,3,4 ,5 take turn as service advisor knows which cars . I have oil changed & filter .. waiting for 2 hours half .... that long 🥵 More