Audi Palo Alto

Another bad experience at Audi Palo Alto One more bad experience with Audi Palo Alto. I picked up my car on Thursday. The next day, as I was driving, the car stopped in the middle of the road One more bad experience with Audi Palo Alto. I picked up my car on Thursday. The next day, as I was driving, the car stopped in the middle of the road. A very horrifying experience. I asked for some compensation and the Audi manager basically shouted at me. Sigh. More

Thanks for the taking care of my car.. I really liked the way it was handled.. It was quick and all my questions were addressed as well.. way it was handled.. It was quick and all my questions were addressed as well.. More

Though there was a hiccup (oil indicator on after I took my car back) when I took my A4 in for routine maintenance plus a factory recall, I must say the service personnel at this dealership made me a priori my car back) when I took my A4 in for routine maintenance plus a factory recall, I must say the service personnel at this dealership made me a priority when I was there. I just hope that I'm not make to wait for a long time on the phone before I can speak to someone when I called in to schedule service in future. More

Routine service for 2017 A4 PRO: service mechanic sent a personalized video assessment of my vehicle; service representative called me when the car was ready; a complementary ca PRO: service mechanic sent a personalized video assessment of my vehicle; service representative called me when the car was ready; a complementary car wash was included. Everyone was friendly. CON: intake and completion processes were slow (20-30 min), even with an appointment; initial bill was miscalculated by $150 but promptly corrected when I noticed discrepancy from the service estimate. More

Excellent service. John was very professional. Helped with all requests. Did complementary car wash and multi point inspection. car was ready on promised time and provided Lyft rides to and back from wor with all requests. Did complementary car wash and multi point inspection. car was ready on promised time and provided Lyft rides to and back from work. More

John was very helpful as we was done well. I think charging $800 for a new key is ridiculous but that’s not the dealers fault. Audi Palo Alto has been very good with their service. charging $800 for a new key is ridiculous but that’s not the dealers fault. Audi Palo Alto has been very good with their service. More

Thanks to Radi Radi recently helped me decide on a 2014 A6. He was fast, responsive, set proper expectations, and fantastic communicator. He sent me a great video Radi recently helped me decide on a 2014 A6. He was fast, responsive, set proper expectations, and fantastic communicator. He sent me a great video of the car before the picture were posted, and was able to get me the information I needed to make a decision. Ease and time were my top priorities. Not only did Radi listen, he gave me a white glove experience in the most efficient way. This was a fantastic experience and I'd recommend this dealership in the future. More

Drew was a solid sales rep going above and beyond to help with the sale. He was very knowledgable about Audi and direct competitor cars I was also looking at. with the sale. He was very knowledgable about Audi and direct competitor cars I was also looking at. More

The service was 5 stars from the moment I drove into the service area. Kevin did an excellent job and I would highly recommend the service department! service area. Kevin did an excellent job and I would highly recommend the service department! More

John is always gracious and professional.(This 25 word John is always gracious and professional. (This 25 word min originally dissuaded me from submitting a response at all. It's a lot to ask and to type John is always gracious and professional. (This 25 word min originally dissuaded me from submitting a response at all. It's a lot to ask and to type in on a phone.) More