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Audi Palo Alto

Palo Alto, CA

4.0
2,829 Reviews

1730 Embarcadero Rd

Palo Alto, CA

94303

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2,829 Reviews of Audi Palo Alto

March 04, 2020

Excellent service in all respects. Loaner car was fine. The video showing what was done on the vehicle was novel and helpful. David Liss handled everything perfectly. More

by pwhitman0
Recommend Dealer
Yes
Employees Worked With
David Liss
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. We appreciate your positive review about your experience with us! We hope to be of service to you again in the future.

March 04, 2020

Excellent speedy service. Everybody was extremely helpful especially John. They got my car ready on time and did a great job. Much appreciated. Especially loved the Lyft option that they set up to get me to More

by MSMOIR
Recommend Dealer
Yes
Employees Worked With
John Su
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

March 04, 2020

Quan was incredibly friendly and helpful Despite my frustration with the loaner vehicle… He not only fixed the problem But he handled it in a very professional way. I’m definitely coming back! More

by KUMIN
Recommend Dealer
Yes
Employees Worked With
Quan Huynh
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. We are so pleased you enjoyed your visit to Audi Palo Alto! We look forward to your next visit! Take care!

March 04, 2020

Excellent service with super fast service speed. Definitely recommend it to friends and family. The Lyft service is very thoughtful! Thank you very much. I will come back in the future. More

by LEONACONGDONGN
Recommend Dealer
Yes
Employees Worked With
John Su, Victor Luis, Bruce Andreu, Quan Huynh, Kevin Gaddis, David Liss
March 03, 2020

We received outstanding service at Audi of Palo Alto! From the moment we stepped into the showroom until we drove our new Q3 home it was wonderful! David Young, our salesman, Richard Yoneji, the sales ma More

by kathy.luchini
Recommend Dealer
Yes
Employees Worked With
Irvin Castellanos, Richard Yoneji , David Young, Steven Barthold
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Audi Palo Alto! Thanks for the recommendation, and have an amazing day!

March 03, 2020

It’s a bit out of the way but I liked the service better than closer dealerships. I like the little video they send of the checkout. More

by BENTWOOKIE
Recommend Dealer
Yes
Employees Worked With
David Liss
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. Wwe are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future.

March 03, 2020

Took a brand new A3 (600 miles) in for a maintenance issue. We bought the car from a different dealership. The service personnel were exemplary. Very professional, provided a loaner, communicated well a More

by Lnon
Recommend Dealer
Yes
Employees Worked With
Kevin Gaddis
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

March 03, 2020

Thank Victor to help us on some small issues after we bought a CPO A4 three months later. We are still waiting for spare paint and a missing bucket. More

by RP
Recommend Dealer
Yes
Employees Worked With
Victor Cardenas
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. Thank you for your kind review; we are happy to pass along your comments to Victor here at Audi Palo Alto!

March 03, 2020

Amazing. Everyone involved. Really appreciate the help and effort made to get me the car of my dreams. Luan was amazing and deserves a raise 🙂 thank you everyone at Palo Alto from front desk to the back More

by NKCHRISTENSEN77
Recommend Dealer
Yes
Employees Worked With
Luan Nguyen , Tony Oliva, Jon Bittrolff, Sidney Staton, Marc Lightsey
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. It's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 03, 2020

Great exp buying an used car I had a great experience buying a pre-owned Honda Civic. Drew Michaels was very collaborative and helpful during the buying process. He was always for More

by partha_bose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Michaels
Jun 05, 2020 -

Audi Palo Alto responded

Hello, we appreciate all feedback and we always want to ensure a timely turnaround in our response, but due to COVID-19 there have been unforeseen delays. Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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