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Audi Palo Alto
Palo Alto, CA
2,831 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,831 Reviews of Audi Palo Alto
July 23, 2020
Purchase of a Q5 We started looking for a smaller SUV to replace an old Chevy Tahoe. Candidates included models from Mazda, Honda, Toyota, etc. We also wanted some l We started looking for a smaller SUV to replace an old Chevy Tahoe. Candidates included models from Mazda, Honda, Toyota, etc. We also wanted some level of off-road capability. I didn't even consider an Audi until I started checking prices and found this Q5 attractively priced. Working with both the salesperson through the internet and then in person with her and the finance department was nice and easy. More
by NATHANSAITO
Verified CustomerEmployees Worked With
Ludmila Hasan , Steven Barthold
July 23, 2020
Excellent service. Prompt and clear communication. Very satisfied. Thank you! I hope I mentioned everyone I have worked with. Also big thanks to Marc L. satisfied. Thank you! I hope I mentioned everyone I have worked with. Also big thanks to Marc L. More
by SALMA.DABIRI
Employees Worked With
Tony Oliva, John Su, Quan Huynh, Marc Lightsey
July 23, 2020
John is professional and always takes care of the customer. He goes out of his way to answer all questions. In this day of surveys, it is crazy that the dealership is requiring a 25 word survey. customer. He goes out of his way to answer all questions. In this day of surveys, it is crazy that the dealership is requiring a 25 word survey. The dealership is definitely not thinking of the client. More
by MSHANKAR7919
Employees Worked With
John Su
July 23, 2020
Doesn't seem like customer service is their thing I scheduled an appointment and requested a loaner so the dealer could checkout a check-engine-light on a new Audi. Arriving at the scheduled time, I f I scheduled an appointment and requested a loaner so the dealer could checkout a check-engine-light on a new Audi. Arriving at the scheduled time, I found that neither of these would be honored: no one would be able to look at the car that day, and they did not have any loaners available. Some of the service advisor's first words to me were "you know you're leaving your car here overnight, right?" Right, OBVIOUSLY - MY MISTAKE!!... I hope you can detect the sarcasm here... Now why would I schedule an appointment and go to the trouble of bringing the car in if that was so self evident? What's the point of an appointment anyway? When I questioned this, he first suggested he would check the recording of my call, because no one should have promised such things. He then hastily explained that appointments and loaner requests are made offsite - not by their staff, so they basically do not apply. He also said all the mechanics were on lunch, wouldn't be back until 1 PM, and get off work at 3 PM, so there was no way they would be able to diagnose the CEL that day. I'd love to have a job that gets off at 3 PM! I do not know if all or any of this is true or not. Was this just a rookie mistake? Maybe. But the service advisor didn't need to be such a dick. Thankfully while trying to figure out if I could make a narrow, 15-minute drop off window early the next morning (which I couldn't), someone returned a loaner vehicle, and I was able to take it. The problem ended up being a known glitch that was fixable by a software update, and I picked the car up the next afternoon. This was my first experience with getting service at an Audi dealer, and it wasn't a good one. But lesson learned: I grabbed business cards of the other service consultants and advisors, and will be calling one of them directly next time... or maybe I'll just take it to a different dealer, even though this one is closer to me. More
by k.h
Employees Worked With
Benny Gomez
July 23, 2020
Well treated, and good value Bought a used 2019 Q7. From the first “take it for a drive” until I drove off the lot. I was treated fairly and honestly, without typical “car salesme Bought a used 2019 Q7. From the first “take it for a drive” until I drove off the lot. I was treated fairly and honestly, without typical “car salesmen gyrations “. Buying this car was a pleasure. More
by ray.robidoux
Employees Worked With
Gurnoor Sandhi, Bruce Andreu, Bruce Andreu
July 22, 2020
Very professional and top quality service. Explained the service details very well. Good to see that social distancing and other preventive measures are well implemented. service details very well. Good to see that social distancing and other preventive measures are well implemented. More
by bsjung75
Employees Worked With
David Liss
July 22, 2020
Dave Young was great Dave was very professional, great with follow up, and forced me to learn about the car...even when all I wanted to do was drive away in it! Thanks fo Dave was very professional, great with follow up, and forced me to learn about the car...even when all I wanted to do was drive away in it! Thanks for your perseverance! More
by CYNTHIA8
Employees Worked With
David Young, Steven Barthold
July 22, 2020
Very professional, caring, helpful, and responsive. The team didn’t try to sell me something I didn’t need, most of the time they were very responsive, and overall I just felt like I was being taken care o team didn’t try to sell me something I didn’t need, most of the time they were very responsive, and overall I just felt like I was being taken care of. More
by SAMEER.KANDA
Employees Worked With
Mila, Tony Oliva, Steven Barthold
July 21, 2020
It was a pleasure working with John Su! He was extremely professional & very proficient in helping with my car repairs. He coordinated all phases from taking in my car, to arranging for a loaner & for havin professional & very proficient in helping with my car repairs. He coordinated all phases from taking in my car, to arranging for a loaner & for having an excellent knowledge of the technical mechanics for fixing my car. He was super friendly & very personable. Audi of Palo Alto is fortunate to have John on their team. Well done John! More
by JMF
Employees Worked With
John Su
