Audi Palo Alto

well taken care of! Very thorough, professional and managed my needs. Wish that after my service, that the service manager would have been in better communication regard Very thorough, professional and managed my needs. Wish that after my service, that the service manager would have been in better communication regarding my tire recommendation. More

Short visit to check wipers We briefly looked at my windshield wipers which occasionally 'click' inside the car, probably from the switch relay. A tech talked to me about it and We briefly looked at my windshield wipers which occasionally 'click' inside the car, probably from the switch relay. A tech talked to me about it and agreed I'd return when the problem is consistent. More

Great service A good team that follow up - I also appreciate the loaner car and the fact that my car is always washed after it is serviced! A good team that follow up - I also appreciate the loaner car and the fact that my car is always washed after it is serviced! More

Audi Palo Alto lost my keys!!!!!!!!! Terrible customer service, will never come back again. Audi Palo Alto lost my keys and the service manager was totally indifferent and even LIED to me Terrible customer service, will never come back again. Audi Palo Alto lost my keys and the service manager was totally indifferent and even LIED to me saying that they took off my keys and gave them to me. I have told every person I know that has and Audi to never go back here again!!! DO NOT go here! More

Service Good service. I dislike surveys, why do you insist that I waste my time writing a review. I just want my car serviced, without having to wait 2 months Good service. I dislike surveys, why do you insist that I waste my time writing a review. I just want my car serviced, without having to wait 2 months for an appointment. More

Very Happy with my New Audi Compared to some other dealerships, Audi Palo Alto was responsive and very easy to deal with no pressure and none of the "Are you gonna buy today?" BS Compared to some other dealerships, Audi Palo Alto was responsive and very easy to deal with no pressure and none of the "Are you gonna buy today?" BS. The pricing was very fair and I would recommend this dealership to anyone looking for a new Audi. More

very efficient experience THE REP WAS WONDERFUL. HAD A CAR READY FOR ME AND EVERYTHING WAS VERY EASY. RATES AS ONE OF THE BEST EXPERIENCES EVER HAVING A CAR SERVICED. THE REP WAS WONDERFUL. HAD A CAR READY FOR ME AND EVERYTHING WAS VERY EASY. RATES AS ONE OF THE BEST EXPERIENCES EVER HAVING A CAR SERVICED. More

Great Experience...Very Professional I brought my Audi Q5 for its regular maintenance service and to have two recall issues fixed. I was told it would take a week to perform the required I brought my Audi Q5 for its regular maintenance service and to have two recall issues fixed. I was told it would take a week to perform the required work and was given a loan vehicle to use. I was kept up to date on the progress of the work and sure enough in a week it was all completed. I’m thrilled to have my Q5 back and very happy with the experience I received from the staff at the Audi Service Department. More

Awesome customer experience. Sales, Finance and Technologist were really helpful and very accommodating. Marcus - was not pushy, yet informative Tony - though under training w Sales, Finance and Technologist were really helpful and very accommodating. Marcus - was not pushy, yet informative Tony - though under training was really patient and knowledgeable Nic - was the guy who was receptive and attentive as I walked in. Kudos to him. More

Stepped up to take care of the customer. From the General Manager of the dealership, to the service manager, to the MMI specialist and our service writer Matt we came in with a MMI problem From the General Manager of the dealership, to the service manager, to the MMI specialist and our service writer Matt we came in with a MMI problem with our new car 2018 A-6 and they address it in a professional way. They kept my wife and I updated daily as to finding a solution to our problem. Although it took a email to the dealership GM to kick start this service due to some miscommunications with in the departments I must say it was done and kept us a return customer on our car. Although our problem was unusual I was impressed with the action taken; with Matt taking the communications lead in the end all we wanted was our car to be fixed correctly. Thanks to all at Audi dealership of Palo Alto to make it happen we are very pleased. David and Chris More