Audi Palo Alto

Bad seed I really hate to judge an establishment because of one bad seed. I had a not so pleasant customer experience with a sales representative Larry. It was I really hate to judge an establishment because of one bad seed. I had a not so pleasant customer experience with a sales representative Larry. It was really not nice but I do have to say after speaking with upper management, Jon, he really listened and apologized. I really appreciated his time and understanding of the situation. More

New lease Q3 2019 Great experience working with Denis! Exceptional product knowledge and service. Helped and guided through the whole process. Highly recommend Denis an Great experience working with Denis! Exceptional product knowledge and service. Helped and guided through the whole process. Highly recommend Denis and will use his services in the future. More

New lease The price was very close to what I wanted. Saved me a lot of time going back and forth on the lease price. Took me seriously from the get go, which I The price was very close to what I wanted. Saved me a lot of time going back and forth on the lease price. Took me seriously from the get go, which I personally appreciate More

Still waiting for follow up The recall part was broken and another was supposed to be ordered. Over a month later and I haven’t heard a word. Originally I had a 9am appt and was The recall part was broken and another was supposed to be ordered. Over a month later and I haven’t heard a word. Originally I had a 9am appt and was told the car would be ready by 3 pm. At 3 pm they hadn’t even started working on the car. More

Reasonable and Wants to Sell the Car I really liked Bruce who sold me a used Audi Q7. He was calm, warm, and wanted to make a deal. He was trustworthy and kind. I really liked Bruce who sold me a used Audi Q7. He was calm, warm, and wanted to make a deal. He was trustworthy and kind. More

Great customer service experience Brendan, Just to say thank you for the customer service experience, prompt communication, kindness and detailed explanation of the vehicle issues and Brendan, Just to say thank you for the customer service experience, prompt communication, kindness and detailed explanation of the vehicle issues and repairs. Thank you More

Great Experience It was one of the easiest car purchased I have done. The staff was awesome. I will buy my next Audi at this dealership. Great Experience It was one of the easiest car purchased I have done. The staff was awesome. I will buy my next Audi at this dealership. Great Experience More

Excellent Dealer They did what was needed to be done in order to earn my business, including trading cars with another dealer in order to get me the exact car with the They did what was needed to be done in order to earn my business, including trading cars with another dealer in order to get me the exact car with the exact trim level and option packages I wanted without any hesitation or additional sales pressure. I would definitely work with this dealership again on my next car. More

Smooth, efficient, professional - excellent overall Brendan was great, and I really appreciate your use of technology. I'd say this is best in class service. I particularly liked the text message comp Brendan was great, and I really appreciate your use of technology. I'd say this is best in class service. I particularly liked the text message complete with video clips on what I should do for the car. I'm just very impressed with that (even got to see the tire wear and brake pads). Thank you for the thorough and superb service. Best, Dan More

Good service from Audi Palo Alto Service staffs are very nice and helpful. John did a great job explaining every single detail and arrange loaner for me. Love this place and highly re Service staffs are very nice and helpful. John did a great job explaining every single detail and arrange loaner for me. Love this place and highly recommend people to come here. More