Audi Orange Park

Best car buying experience ever! I would highly recommend anyone to go see the team at Jacksonville Audi! Everyone was very friendly and professional. Go see Stephan Grönberg ever! I would highly recommend anyone to go see the team at Jacksonville Audi! Everyone was very friendly and professional. Go see Stephan Grönberg! More

Brady and the General Manager went above and beyond!!! My wife and I chose one dealership and that's all we needed! We got in and out in less that's 2 hours and love our new car! The General Manager made My wife and I chose one dealership and that's all we needed! We got in and out in less that's 2 hours and love our new car! The General Manager made sure our experience was the red carpet treatment the entire time! The finance manager Brady was quick and friendly. Would definitely recommend any Audi client visit and only purchase from them any day of the week! Thanks again!!! More

Just awesome experience. The minute I stepped in the showroom I was treated with utter respect and everyone was very helpful and amicable. Want to thanks especially Stephan a The minute I stepped in the showroom I was treated with utter respect and everyone was very helpful and amicable. Want to thanks especially Stephan and Jerry for their awesome job, they went far from their duties to help me with every single detail in this awesome buying experience. Thank you Stephan you are the best sales manager and I have bought many cars never encountered someone like you! More

Audi for life Thank you guys so much for your help! I was nervous about buying my Audi at first. it quickly became a wonderful experience for me my Cupcake. Afte Thank you guys so much for your help! I was nervous about buying my Audi at first. it quickly became a wonderful experience for me my Cupcake. After parting ways with my Beloved WS6 Trans Am I knew I wanted a Black Audi S5. They made it happen. The dealership is beautiful. Steven made it fun and easy. Brandy got our paperwork finished in a timely fashion. Even had a opportunity to meet Mr. Gronberg the Manager at a Saturday hotdog hamburger cookout. Thank you again! More

Poor management and potential upselling on repairs Cliff notes of my review if readers don't want to read the entire post. I will be taking the advice of other reviewers to visit Audi of N Orlando befo Cliff notes of my review if readers don't want to read the entire post. I will be taking the advice of other reviewers to visit Audi of N Orlando before ever visiting Audi of Jax again. Management is apathetic, defensive, and could care less about any issues or misinformation provided by them or their staff. In addition, I suspect their technicians to be less than honest after I was told both cabin and engine air filters "had seen better days", to only inform them I personally replaced both filters less than two weeks ago. I was then told the technician never pulled the filters and made that suggestion based on the age and mileage of my Audi. Some consumers may be ok with that explanation, to me it seems like an all too easy way to get another $100 out of a customer. I have been waiting over 18 months for my driver air bag to be fixed under the Takata recall. When I called to schedule two other recall repairs, I was told my airbag would be fixed as well and the dealership was receiving parts every Friday for that recall. A huge relief and I quickly schedule my repair. Upon arriving to the dealership after taking the morning off work, I'm told that my car is not high enough on the priority list and they cannot repair the airbag. Frustrated, I ask to speak to a manager and Glenn Hailey walks up. From the beginning there is little care that his associate incorrectly promised a huge safety issue could be fixed, saying if he had the parts in stock he would fix it for me. We dance around whether he does have the parts and I'm not high enough on the priority list or his associate is wrong that the dealership receives parts every Friday. I say the main reason I am here is to get the airbag fixed for the safety of my family and Glenn snarkily says "you don't care about this other recall that I can fix today that could set the car on fire?" I ask him to call Audi of America for an exception and this appears to inconvenience him to even have to make the call to ensure customer satisfaction. Although Audi would not provide an exception, Glenn's delivery of this message continued to be you're out of luck and a demeanor of frankly I could care less. "You'll get the airbag fixed in Sept as a priority 6", he says. Mind you I was told this issue would be resolved last Sept by Audi. Expressing a huge lack of faith in that date, Glenn again seemed apathetic to it all. Something I struggle with given we are talking about a safety issue, not a cosmetic issue with the car. When I express concern that my recall is taking this long I'm told not to worry about the potential fatal issue as Audi and the National Transportation Agency have run algorithms and my airbag should not be at risk of harming anyone yet. After being patronized by management, to be told not to worry about your family's safety, we've been told your car airbag is fine based on its age and no visual inspection is unacceptable. All speculation at this point and no acknowledgement no one knows for sure. A point Audi of America agreed with me completely on when I called to relay this exchange. When discussing with Audi of America, and while they continue to stand behind this priority list of folks who can get their airbags fixed, the corporate rep was beyond understanding of my frustration and said this type of experience is not representative of what Audi strives for. I recommended Audi review online reviews for this dealership, something they said they will do and have a team dedicated to looking for patterns of poor customer service when looking at dealerships in need of retraining on customer satisfaction. I will say the outcome of my repair would have been the same at Audi of Orlando it appears, given the priority list I'm on, but the level of professionalism and understanding you expect as an Audi owner would have been exceptional I suspect, unlike Audi of Jax. Lastly, the appearance of upselling with the air filters alone is enough to cast doubt about their honesty. More

Goes way above the call of duty This is the second deal this year I have worked with Jerry Kelly at Audi of Jacksonville, This could possibly be the best Audi Dealer in the State. Je This is the second deal this year I have worked with Jerry Kelly at Audi of Jacksonville, This could possibly be the best Audi Dealer in the State. Jerry Kelly is the best. More