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Audi Ontario - Service Center

Ontario, CA

4.9
1,103 Reviews
Call Service Center (909) 292-1918

1,103 Reviews of Audi Ontario - Service Center

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December 14, 2023

Excellent team! Communication, in particular, was fast and easy. All matters of service were handled timely and carefully. I’m reassured with my decision to own an A More

by Morgangingerich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

Audi Ontario responded

We are grateful for you leaving us this flawless review! We are thrilled to hear that our team took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that they were excellent at communicating with you. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

December 14, 2023

Fast and easy! Thank you Diana for helping us and making us feel like family More

by Daniels88.ds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Ashraf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2023 -

Audi Ontario responded

Thank you so much for leaving Diana this terrific review! We are glad to hear that Diana took great care of you and could get your automotive needs taken care of quickly and efficiently. We are happy to know that she made your service visit here at Audi Ontario easy. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

December 06, 2023

This comment is nothing to do with the service itself, it is a bad expeeience with the person behind the desk called Alex Wong who did poorly in service advisery and communication. 1) he failed to provide a More

by leihong258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Wong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Audi Ontario responded

Hi Hiro, Thank you for the feedback here. I tried to locate your info in our system and but I can’t find a record that matches your name here, perhaps it was under a different name? While I speak to both Alex and our Service Manager about this do you mind perhaps giving me a call so I can learn more about what happened here? Emil Iltchi General Manager Audi Ontario (909) 292-1918

November 24, 2023

Ralph Perez was very helpful, informative, and responsive. A great service experience handling 3 things with my vehicle More

by dodger_26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Audi Ontario responded

Thank you very much for taking the time to leave Ralph this incredible review! We are pleased to hear that Ralph took terrific care of you and could provide you with thorough and efficient service. We are delighted to know that he was very informative, helpful and responsive. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

November 23, 2023

Alex is the best. Took care of me and explained well on what's needed More

by globena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Audi Ontario responded

Globena, Providing quality and efficient service is so important to us here at Audi Ontario and we are glad that Alex's efforts could meet your satisfaction! We are thrilled to know that he explained well to you on what was needed for your vehicle. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

November 23, 2023

Ramon Flores was wonderful. He was helpful in helping me to understand some features that were giving me trouble. Ramon was so pleasant. Thank you RAmon. More

by Wjaj919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Audi Ontario responded

We are grateful for you leaving Ramon this wonderful review! We are thrilled to hear that Ramon took excellent care of you and your automotive needs. We are pleased to know that he helped you understand what was going on with your vehicle and was pleasant. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

November 22, 2023

Had great customer service, they were very thorough on the work. I’d recommend and return More

by d.casillas90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dani Paiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Audi Ontario responded

Thank you so much for leaving us this positive review and recommendation! We are glad to hear that our team took great care of you and could provide you with thorough and efficient service. We look forward to continue serving you and your future automotive needs for many years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

November 20, 2023

Alex is always informative and attentive. He goes the extra mile to get you taken care of More

by aaronmarron
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Audi Ontario responded

Aaron, We are grateful for you leaving Alex this incredible review! We are thrilled to hear that Alex took great care of you and your automotive needs. We are pleased to know that he was informative, attentive and went the extra mile to get you taken care of. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

November 19, 2023

I made an appointment for an oil change as part of the annual service. As soon as I walked in, Diana Perez welcomed me in and took care of me and helped explain all details of the scheduled service. She w More

by baselalkejek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Audi Ontario responded

Providing quality and efficient service is so important to us here at Audi Ontario and we are glad that Diana's efforts could meet your satisfaction! We are thrilled to know that she was very professional and helped explain all the details of your scheduled service. We look forward to continue serving you and your future automotive needs for many years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

November 19, 2023

I appreciate all the care and attention to customer service. Would recommend highly to anyone. More

by Nikhil Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Audi Ontario responded

Nikhil, Thank you so much for leaving us this positive review and recommendation! We are glad to hear that our team took excellent care of you and could provide you with thorough and efficient service. We are happy to know that they cared about you and paid attention to you. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

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