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Audi Ontario - Service Center

Ontario, CA

4.9
1,103 Reviews

1,103 Reviews of Audi Ontario - Service Center

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February 02, 2024

Ralph Perez prioritizes communication and works to find the source of any problems. He is clear in what he says and updates customers as their vehicle is worked on. I highly recommend seeing him in the ser More

by Estevan_A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Audi Ontario responded

Estevan, We are grateful for you leaving Ralph this wonderful review and recommendation! We are thrilled to know that Ralph took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he updated you on your vehicle while it was being serviced. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

February 01, 2024

Dani was super helpful when my headlight was damaged on the road, took care of the insurance side of me for me which was really helpful! 10/10 would recommend her, the service Manager Phil Macias and every More

by Jvallejo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dani Paiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2024

Diana Perez is a respectful service representative that has my total trust. She has gained my trust by being transparent and honest. More

by bduron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Audi Ontario responded

Thank you so much for leaving Diana this terrific review! We are glad to hear that Diana took great care of you and your automotive needs. We are happy to know that she was respectful, transparent and honest. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

January 27, 2024

From arrival to vehicle delivery Audi Ontario staff was really helpful, fast, and kind. Diana kept me informed during the whole process and made sure my dealer experience was perfect. 👍🏽 More

by Stay_lifted5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Audi Ontario responded

Thank you so much for leaving Diana this fantastic review! We are glad to hear that Diana took great care of you and your automotive needs. We are happy to know that she was really helpful and kind. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

January 27, 2024

Diana Perez was so amazing and served me great tremendously! She was able to help me find ways that could help me financially and I am forever grateful for her service finding out that my vehicles More

by chrystine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Audi Ontario responded

Chrystine, We are grateful for you leaving Diana this wonderful review! We are thrilled to hear that Diana took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she was so amazing. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

January 26, 2024

I was actually very impressed during my first visit to Audi Ontario. Ralph Perez was the guy who helped me get my 20,000 mi service. The whole experience was wonderful, the service I got could not have b More

by cecedavismk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Audi Ontario responded

Cece, Providing outstanding service is so important to us here at Audi Ontario and we are glad that Ralph's efforts could meet your satisfaction! We are thrilled to know that he made your service experience here wonderful. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

January 24, 2024

the car is not good. waited a long time for rental service, and had to wait a long time for repairs. more professional personnel are needed. More

by Peng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dani Paiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Audi Ontario responded

Hi Peng, I’m really very sorry that your recent Service with us was unsatisfactory. I have spoken with our Service Manager and your constructive criticism is being taken seriously and will be used to improve our services. If you would like to explain anything further please reach out to me directly. Emil Iltchi General Manager Audi Ontario (909) 292-1918

January 19, 2024

Wonderful service experience working with Diana Perez. Prompt and professional. My warranty issues was handled without an issues, a loaner car was made available, and Diana was in constant contact with me More

by notquitehockey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Audi Ontario responded

Thank you so much for leaving Diana this positive review! We are glad to hear that Diana took great care of you and your automotive needs. We are happy to know that she was prompt and professional. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

January 11, 2024

Dani Paiz is absolutely fantastic! HUGE xxxxxxto Dani for making my now third visit to this service department another wonderful experience. Communication: Top Notch! Quality: Fantasti More

by terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dani Paiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Audi Ontario responded

Terri, We are grateful for you leaving Dani this exceptional review! We are thrilled to hear that Dani took fantastic care of you and could provide you with thorough and efficient service. We are pleased to know that she went above and beyond for you. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

January 06, 2024

Dani was so attentive to my car needs! I will definitely be back! Love her! More

by Diannmperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dani Paiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Audi Ontario responded

Providing quality and efficient service is so important to us here at Audi Ontario and we are glad that Dani's efforts could meet your satisfaction! We are thrilled to know that she was so attentive. We look forward to continue serving you and your future automotive needs for many years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

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