Audi North Miami

Although a few of the service employees are very nice people who are trying to do a good job, the dealership policies and attitudes make this difficult. For example, although the service supervisors adm people who are trying to do a good job, the dealership policies and attitudes make this difficult. For example, although the service supervisors admitted repeatedly that upsetting cosmetic damage had occurred during initial servicing of a new vehicle, they apologized that they had no power to offer any remedy or to repair it. I give them a medium rating on friendliness but I am referring to the facile and meaningless banter that leads nowhere helpful or constructive. The sales staff that I dealt with, on the other hand, were deceptive and calculating. Anything that I didn't actually walk out with but was part of the written agreement was very, very hard to get and required constant, daily visits to the dealership until it was obvious that I was going to keep coming back. I was left with a feeling of disgust after two weeks of having to do this. The attitude is astonishingly callous. I have never had this level of disappointing after-sales care from any purchase of any kind I have ever been a part of. Once the sale is done - they don't know you or care about you. It is like a cliche come to life, like they are characters in a TV sketch about unscrupulous car salespeople. They grin at you like machines and tell you that they are busy or that they cannot help you get what they have promised you in writing. I have since discovered that this is well known in the area even to people who don't have audis. This is absolutely the worst sales and customer service experience of my entire life. I am actually stunned to discover how far their total lack of concern for any kind of goodwill or positive relationship goes because I have asked them point-blank how it is that they care nothing about the kind of ill will that they are happy to create. This is a high quality car, so I assumed that it would come with treatment and follow-through matching the same ethic - prepare for a complete shock. More

A true asset to Audi. Respects appointment times, and gives appointment with reasonable consideration to customers. What I enjoyed most is that one person essentially walks you through the whole process gives appointment with reasonable consideration to customers. What I enjoyed most is that one person essentially walks you through the whole process. From opening your door when you arrive, to writing up the problems, to getting you a rental, to seeing you on your way, and the same person follows up to tell you the car is ready.<br><br>I had a negative view towards Audi due to several terible experiences at another dealership, I blamed Audi. These people truly live up to the promises made when I first got the car. They made a service a hassle-free experience. I now drive out of my way to go to them instead of the dealer close to me. More