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Audi Marin - Service Center

San Rafael, CA

4.9
205 Reviews
Call Service Center (877) 289-1311

205 Reviews of Audi Marin - Service Center

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September 17, 2023

Absolutely Perfect! !!🧡🧡🧡🧡🧡🧡🧡🧡🧡🧡🧡🧡🧡🧡🧡🧡🧡🧡🧡🧡so so so so so so so so so so so so good More

by MIMI6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Audi Marin responded

Your exuberant feedback is truly appreciated. We're delighted to hear that your experience was absolutely perfect. Your satisfaction is our greatest reward. If you ever have more feedback or specific concerns, please feel free to reach out. Your trust in Audi Marin is greatly valued, and we look forward to serving you for all your Audi needs.

September 16, 2023

Gene is the best at what he does, which is take care of me. Customer service is everything More

by Heather Cowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Audi Marin responded

We're thrilled to hear that Gene has been the best at taking care of you. Customer service is at the core of what we do, and we appreciate your recognition of Gene's excellence.

September 16, 2023

Gene Frank is the best! Thank you for your good service and communication all these years! More

by KEIRA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Audi Marin responded

We're thrilled to hear that Gene Frank has provided you with the best service and communication throughout the years. Your loyalty is truly appreciated, and we look forward to continuing to meet your expectations.

September 16, 2023

Easy to work with, fast, loved the images of the parts which needed replacing. Car was spotless when done. More

by hilareybhatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
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Nov 13, 2023 -

Audi Marin responded

We're pleased to hear that your experience was easy, fast, and that you appreciated the images of the parts needing replacement. Your satisfaction is our priority.

September 16, 2023

It was a good experience and everything went as was planned and on time as prmised More

by DHMOSES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Audi Marin responded

We're pleased that your experience was good, and everything went as planned and on time. Your satisfaction is our goal, and we look forward to serving you for all your Audi needs. If you have more feedback or specific concerns, please feel free to reach out. Your trust in Audi Marin is greatly appreciated, and we look forward to continuing to provide you with exceptional service. Thank you once again for choosing Audi Marin.

September 15, 2023

Very,very expensive for replacing a battery. Appreciate prompt same day service with top notch personnel. Charge for 1.2 gallons of gas for 21 miles on loaner Q5 shows that mileage per gallon on More

by JAMESRMORTON51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
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Nov 13, 2023 -

Audi Marin responded

We understand your concern about the cost of battery replacement, and we appreciate your feedback. We're pleased to provide prompt same-day service with top-notch personnel. Your understanding of the gas charge on the loaner Q5 and the exceptional mileage on your 2015 Q5 TDI is noted.

September 15, 2023

Everyone is so nice and professional to deal with. My car services have always been great. More

by MICHAELGORTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Audi Marin responded

We're delighted to know that everyone you've dealt with at Audi Marin has been nice and professional. Providing great car services is our commitment, and we appreciate your positive feedback.

September 15, 2023

This is a top notch outfit. They identify their weakness and improve on them effectively. Best Audi dealer in the Bay Area. More

by rquinta27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Audi Marin responded

We appreciate your kind words about our dealership being a top-notch outfit. Continuous improvement is crucial to us, and we're thrilled to be recognized as the best Audi dealer in the Bay Area. Thank you for your support

September 15, 2023

O o o moo o o o o o. K k k k k k More

by LEECSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Audi Marin responded

Thank you for the wonderful rating!

September 14, 2023

Great communication and service with Audi Marin. Amy is always a pleasure to work with. More

by MH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. Thank you for recognizing Amy and our commitment to great communication and service. We're pleased to know that Amy has been a pleasure to work with, and we'll be sure to pass along your kind words.

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