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Audi Marin - Service Center

San Rafael, CA

4.9
205 Reviews
Call Service Center (877) 289-1311

205 Reviews of Audi Marin - Service Center

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September 30, 2023

Brittany Myers is excellent. She went above and beyond to help solve obstacles, explain issues and assist me in managing car maintenance with my intense schedule. More

by mariamarchetti
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

Thank you for recognizing Brittany Myers' excellence in assisting you. We appreciate your positive comments and are here to help with any future car maintenance needs. Your feedback is instrumental in helping us improve our services, and we assure you that your concerns are being addressed. If there's anything more you'd like to share or if you have further questions, please feel free to reach out. We value your business and look forward to providing an even better experience on your next visit.

September 29, 2023

I am very pleased with the service. They made sure the car was ready for pickup to accommodate my working schedule. Highly recommend. More

by JANA4KIDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
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Nov 28, 2023 -

Audi Marin responded

Thank you for highly recommending our service. We understand the importance of accommodating your schedule, and we're pleased to have met your expectations.

September 29, 2023

Really enjoy working with Brittany as my service advisor— great service, good communication, explains everything in an understandable way. More

by JENNIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
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Nov 28, 2023 -

Audi Marin responded

We appreciate your positive comments about working with Brittany as your service advisor. Clear communication and great service are priorities for us, and we're glad to know that Brittany met your expectations.

September 29, 2023

Amazing team! I felt the love, all my questions were answered! 5 stars! I love my car, cant wait to buy another one More

by JOE@ASHADEDARKER.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : YuvRaaj and Leonel
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Nov 28, 2023 -

Audi Marin responded

Thank you for recognizing our team's efforts and feeling the love during your experience. We're honored to have earned a 5-star rating, and we can't wait to assist you with your future Audi purchases.

September 29, 2023

Really enjoy working with Gene Frank as my service advisor— great service, good communication, explains everything in an understandable way. More

by LEWITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

We're grateful for your positive comments about working with Gene as your service advisor. Clear communication and understanding are crucial, and we're glad to know that Gene provided this during your interactions.

September 28, 2023

Amy is as good as it gets; every dealer should try to have service advisors this good. More

by DAVE@MANCOCONTROLS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

Your words about Amy being "as good as it gets" are truly appreciated! We strive for excellence, and your acknowledgment motivates us to maintain the highest standards of service.

September 27, 2023

Amy is a very good communicator and is also very kind. She always keeps me updated More

by BUTLERSJENNIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

Thank you for highlighting Amy's excellent communication skills and kindness. Keeping our customers informed is a top priority, and we're pleased to know that Amy consistently delivers on this front.

September 26, 2023

Amy was both professional and friendly. She had my car ready earlier than expected with a video to confirm that everything looked good. The customer service at Audi Marin is above and beyo More

by MISSMARTYMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Audi Marin responded

We understand the importance of efficiency, and we're glad to hear that your experience with us was both efficient and personable. Thank you for your understanding about our loaner policy, and we're here to make your future visits just as seamless. We're pleased that Amy's professionalism and friendliness stood out during your visit. Delivering above and beyond customer service is our goal, and we're grateful for your recognition.

September 26, 2023

Amy was professional, kind and communicative. I appreciated her time explaining everything, and the video that was sent. More

by FNILOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Audi Marin responded

We're delighted to hear that Amy's professionalism, kindness, and communication stood out during your visit. Thank you for appreciating her efforts in explaining everything and the video sent.

September 26, 2023

She was efficient and personable in getting the car in and out. She explained why they no longer give loaners More

by BRUCEDZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Audi Marin responded

We appreciate your compliments on Amy's professionalism, kindness, and communication. It's wonderful to know that you found her explanations valuable, and the video added to your overall experience.

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