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Audi Marin - Service Center

San Rafael, CA

4.9
205 Reviews

205 Reviews of Audi Marin - Service Center

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August 26, 2023

Excellent customer service. Amy is always kind, responsive, and detailed in her communication with me. More

by KELSEYBROWNSLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! Amy's consistent kindness, responsiveness, and detailed communication with you are qualities we value greatly. Providing excellent customer service is our goal, and we're delighted that Amy has met and exceeded your expectations. Your feedback reaffirms our commitment to delivering exceptional service at Audi Marin. If you have more questions or need further assistance, please don't hesitate to reach out. Your trust in us is greatly appreciated, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin.

August 26, 2023

Friendly, professional and efficient service. Amy went beyond expectations in meeting my needs and making sure the car was completely finished. When I had a question after I arrived for pick up, More

by LAURENLAMM3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Roque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Hannah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Trevor , Ryan O'Sullivan
Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! Amy's dedication to meeting your needs and ensuring your car was completely finished is much appreciated. Going above and beyond and providing assistance, even after hours, reflects her commitment to your satisfaction.

August 25, 2023

The whole process was seamless. This was my first time working with Amy Stoica and I hope to work with her in the future. Video from the tech was a nice touch. Car came back nice More

by BRIANM13
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! We're pleased to know that your experience with Amy was seamless, and we appreciate your kind words about her. The video from the tech and the car coming back nicely washed are touches that we believe enhance your overall service experience.

August 25, 2023

Amy is very friendly, helpful and prompt. My original appointment was to leave my car at service overnight. When I checked in, Amy was able to accommodate my need by getting my car ready in t More

by TAMJ27
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! Amy's dedication to providing friendly, helpful, and prompt service is commendable. Accommodating your needs on the same day and arranging transportation during your visit reflects her commitment to outstanding customer service.

August 24, 2023

Amy was kind and efficient, and followed through! I appreciated her explanations and providing details for future service needs. More

by CLARAGOODSPEED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! Amy's kindness, efficiency, and follow-through in providing explanations and details for future service needs are greatly appreciated. We aim to ensure our customers are well-informed, and we're thrilled that Amy met your expectations.

August 24, 2023

Great customer service! I highly recommend Audi of Marin for all of your service needs. More

by JLANCTOT4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! We highly value your recommendation for Audi of Marin's customer service. It's a testament to our commitment to providing top-quality service, and we look forward to continuing to be of assistance for all your service needs.

August 24, 2023

The sales management team at Audi Marin went out of their way to accommodate a long standing customer. There is no where else to shop for an Audi in the Bay Area other than Audi Marin. Thank you for demons More

by ETL
Recommend Dealer
Yes
Employees Worked With
The whole Sales Management Team
Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! Creating repeat customers is our goal, and we're honored to have your loyalty. Our sales management team's commitment to accommodating long-standing customers is a reflection of our dedication to building lasting relationships. Thank you for choosing Audi Marin as your preferred Audi destination in the Bay Area.

August 24, 2023

Ian Bass from the service department went above and beyond to solve an unusual problem with my car! I'm very satisfied! More

by JOE@JOENEWMAN.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Bass
Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! Solving unusual problems and exceeding your expectations is a priority, and Ian's dedication to solving the unusual problem with your car is commendable. Your satisfaction is our ultimate goal, and we're pleased that you are very satisfied with the outcome. Your feedback inspires us to maintain the highest level of service and continuously improve. If you have more questions or need further assistance, please do not hesitate to reach out. Your trust in Audi Marin is greatly appreciated, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin.

August 24, 2023

Amy was able to get me in and out in one afternoon on late notice. Very helpful and communicated well. More

by JSTOYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Audi Marin responded

Thank you for the 5-star review! We understand the importance of efficient and effective service, and we're delighted that Amy was able to accommodate your late notice and provide helpful and well-communicated assistance.

August 24, 2023

I always experience outstanding service at Audi Marin from Amy Stoica and team !! This latest visit was "basically unscheduled" and Amy made a real effort to accommodate the repair on short notice -- I w More

by R Lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! We greatly appreciate your continued trust in us and are thrilled that Amy and her team consistently provide you with outstanding service. Accommodating an unscheduled repair on short notice is a testament to our dedication to your satisfaction, and we're delighted that you were back on the road more quickly than expected.

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