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Audi Marin - Service Center

San Rafael, CA

4.9
205 Reviews
Call Service Center (877) 289-1311

205 Reviews of Audi Marin - Service Center

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September 04, 2023

Service Advisor Gene Frank makes all the difference. Genuinely dedicated to making it a great experience. All the support team was top notch, courteous and helpful, Mario in particular. More

by Frk2023
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario
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Oct 17, 2023 -

Audi Marin responded

Thank you for the wonderful review! Genes dedication to making your experience great is wonderful to hear. Providing exceptional service and top-notch support are our goals, and we're pleased that the team, particularly Mario, delivered a top-notch experience.

September 03, 2023

They are expensive, but did an excellent job. Said upper control bushings needed replacing. With some misgivings, okayed the work and what a difference. Handles like new with 106k mi. More

by FRPOPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the wonderful review! While we understand concerns about cost, we're delighted that you found our service to be excellent. We aim to provide value for the quality of work, and it's fantastic to hear that the replacement of the upper control bushings made a noticeable difference in your vehicle's performance.

September 03, 2023

Gary Porch took my Q5 in on an emergency basis and got it back to me quickly. I was informed and am pleased with the whole experience. Thanks, Gary. More

by TIAPIERCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the wonderful review! We're glad to hear that Gary Porch was able to assist with your Q5 on an emergency basis and that the experience met your expectations. Your satisfaction is our priority.

September 02, 2023

Excellent service. Minor suggestions: text eta (had to call), track by car not by serviceperson. More

by CATTRAVERS123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
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Oct 17, 2023 -

Audi Marin responded

Thank you for the wonderful review! Thank you for your kind words about our service. We appreciate your feedback and take your suggestions to heart. We'll work on improving our communication to make your experience even better.

September 02, 2023

Very service oriented. They were very detailed and let me know what they found every step of the way. More

by TBLY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! We're thrilled to hear that our service team was service-oriented and provided detailed information at every step. Your trust in our team is greatly appreciated. Your feedback reaffirms our commitment to delivering exceptional service at Audi Marin. If you have more questions or need further assistance, please don't hesitate to reach out. Your trust in us is greatly appreciated, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin

September 01, 2023

Great service provided during my services appointment at Audi dealership. 15 word minimum is stupid. More

by TCORDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! We agree that providing great service is of utmost importance. We appreciate your straightforward feedback, and we're pleased that you had a positive experience during your service appointment.

September 01, 2023

Great service from Ian and the team in Marin! Check in was easy and car was ready same day. More

by FIONA2949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! Ian and the team's dedication to making your check-in easy and ensuring your car was ready on the same day is commendable. Your time is valuable, and we aim to provide efficient and responsive service.

September 01, 2023

Professional and competent. They provide a video of their inspection and any suggestions, which is very convenient. All their service staff are great to work with. More

by MHORN123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! Providing a video inspection and suggestions is a reflection of our commitment to transparency and convenience. We're delighted to know that you found our service staff to be professional and competent.

September 01, 2023

Amy was delightfull, attentive and followed thru with everything which led to a great experience with Audi for me. More

by DON81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! Amy's delightful and attentive service is greatly appreciated. We're delighted to hear that her follow-through and dedication led to a great experience with Audi for you. Your satisfaction is our priority.

September 01, 2023

The service was great! Ian was very communicative and helpful. All the porters make a great first impression and are super helpful and the guy who handles the loaner cars i More

by ERICA.DESOUZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian, Sylvan, Mario (?)
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! We're thrilled to know that you had a great service experience, and that Ian's communicative and helpful approach met your expectations. Our porters and the team that handles loaner cars are dedicated to making a great first impression and ensuring your visit is as smooth as possible.

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