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Audi Marin - Service Center

San Rafael, CA

4.9
205 Reviews
Call Service Center (877) 289-1311

205 Reviews of Audi Marin - Service Center

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September 09, 2023

Gene Frank was very helpful in explaining maintenance options and AudiConnect. He was able to meet my tight schedule to complete the servicing. More

by pauleg48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

We're pleased to hear that Gene provided helpful explanations and accommodated your tight schedule. Our team is dedicated to making the servicing process as convenient and informative as possible.

September 09, 2023

I was brought to get my car get hutch -no part to do the job It been 3 months since I bought the car and promised to do the fix More

by DOVEZVI
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 08, 2023

Great service advisor! Very conscientious and helpful all the way through the entire service process. More

by AJCASCARDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the generous review! We appreciate your feedback about your service advisor and are pleased to know that they were conscientious and helpful throughout the entire service process. Providing exceptional service is our goal.

September 07, 2023

Courteous, quick and on time - great! We waited for about an hour to have the work completed. More

by NEILW0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the kind review! Providing courteous, quick, and on-time service is integral to our commitment to customer satisfaction. We appreciate your understanding regarding the wait time.

September 07, 2023

My interactions with Audi Marin have always been top notch. My service advisor, Brittany is excellent. She stays in touch me through the process, from scheduling the appointment, through the service a More

by bnations0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the kind review! We're delighted to hear that your interactions with Audi Marin have always been top-notch. Brittany's excellence in staying in touch with you through the entire process reflects our dedication to transparent and timely service. Your feedback reinforces our commitment to delivering exceptional service at Audi Marin. If you have more questions or need further assistance, please don't hesitate to reach out. Your trust in us is greatly appreciated, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin.

September 07, 2023

As always excellent results. Gary Poarch is always friendly and professional. Clear answers to questions. More

by angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2023 -

Audi Marin responded

Thank you for the kind review! We're thrilled to hear that your experience with Gary Poarch was excellent, and we greatly appreciate your kind words about his friendliness and professionalism. Clear answers to questions are essential to our commitment to transparency.

September 07, 2023

Very helpful and accommodating, salesmen and maintenance staff outstanding! Best in the business. Don't know what else to say. More

by DTGIANNINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Toler
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Oct 17, 2023 -

Audi Marin responded

Thank you for the generous review! We're delighted to hear that our sales and maintenance staff were very helpful and accommodating. Your kind words about them being "The Best in the business" are greatly appreciated.

September 07, 2023

Excellent customer service! My service rep was OOO and Gary took care of me like a charm! Thank you Gary!!! More

by MEM1721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the kind review! Gary's dedication to providing exceptional customer service is commendable. We're pleased that he was able to take care of you, and we're grateful for your appreciation.

September 04, 2023

I've serviced my vehicle here for years. Gary Poarch has always delivered excellent service. He is upfront and detailed with the work to be done and what to expect. More

by PSC222
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the wonderful review! We greatly appreciate your continued trust in us and your loyalty as a long-time customer. Gary Poarch's commitment to delivering excellent service and being transparent with the work is commendable.

September 04, 2023

fast and efficient service, everything went fine as I expected. Service completed in stated time. More

by JEFFHOUSTON76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
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Oct 17, 2023 -

Audi Marin responded

Thank you for the wonderful review! We understand the importance of efficient and timely service, and we're glad to hear that everything went as expected and within the stated time frame. If you ever have more questions or need further assistance, please don't hesitate to reach out. Your trust in Audi Marin is greatly appreciated, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin.

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