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Audi Marin - Service Center

San Rafael, CA

4.9
205 Reviews

205 Reviews of Audi Marin - Service Center

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September 14, 2023

Amy was courteous and professional. She is a hard worker. We are generally pleased with the staff at Audi Marin. Thank You More

by TUBEROSA
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Audi Marin responded

Thank you for recognizing Amy's courtesy and professionalism. We're pleased to hear that you are generally pleased with our staff. Your satisfaction is our priority, and we look forward to serving you in the future.

September 14, 2023

Great service and friendly folks who looked after us. ! We will be back to Audi Marin for sure! More

by LORI34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian
Nov 28, 2023 -

Audi Marin responded

We're happy to hear about your great service experience and the friendly attention you received. Your feedback reinforces our commitment to delivering top-notch service, and we look forward to welcoming you back to Audi Marin in the future.

September 13, 2023

Gene Frank did a great job and communicated well. The service was performed timely and all work was well explained and I even received a video of the work More

by LORENB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. Thank you for recognizing Gene Frank's efforts and our team's communication. We're pleased to know that the service was performed timely and that the work was well explained. Your positive experience motivates us to maintain our high standards.

September 13, 2023

Brittany was great and really easy to work with. Got my car back to me much faster than expected. More

by WESSEL_FOREST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. Thank you for highlighting Brittany's efficiency and ease to work with. We're pleased to have exceeded your expectations in returning your car promptly.

September 13, 2023

Fast and efficent service. Very friendly service advisor who I would recommend. Her name is Brittany Myers. More

by MLEPERI
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. We're glad to hear about the fast and efficient service you received from Brittany Myers. Your recommendation is much appreciated. Your satisfaction is our priority, and your feedback helps us to enhance our services. If you have any further comments or suggestions, please feel free to reach out. We look forward to serving you in the future and maintaining the high standards you expect from Audi Marin. Thank you once again for choosing Audi Marin.

September 13, 2023

Friendly and helpful, notwithstanding some issues with the timeliness and having to return the car once for additional work after it was serviced. All in all, the service rep was very nice and helpful. More

by AFRIEDMAN26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. We apologize for any inconvenience with timeliness and additional work. We appreciate your understanding and are pleased to know that our service representative was helpful. Your feedback helps us address any shortcomings and improve our service.

September 13, 2023

The dealership is very well run. The staff is knowledgeable and diligent. I do wish they still offered a loaner car because I live rather far away. More

by BILLGRIPPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. We appreciate your positive comments about our dealership's management and staff. While we no longer offer loaner cars, we are exploring alternative solutions to better serve customers like yourself who live farther away.

September 13, 2023

Allows get top notch service from the team at Audi. Amy and Gary have always taken good care of my concerns. More

by BRWNSOO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. Amy and Gary appreciate your kind words. Consistency in delivering top-notch service is our priority, and we're grateful for your trust in us to care for your concerns.

September 13, 2023

Amy was very accommodating for my needs. She was a great coordinator and communicator. I really felt the luxury experience working with her, she reminded me why choosing Audi was the right c More

by JESSIEANN.OWENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. We're delighted to hear about your positive experience with Amy. Providing a luxury experience is our goal, and we're thrilled that she exemplified the excellence we aim for. We appreciate your choice of Audi, and we look forward to serving you in the future.

September 11, 2023

Ian is always nice and listens to my car concerns and answers all my questions no matter how crazy they are. More

by HENRY.KRISTY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Nov 28, 2023 -

Audi Marin responded

We're thrilled to hear about your positive experiences with Ian. Customer satisfaction is our priority, and we're pleased that he has been attentive and responsive to your car concerns. We'll be sure to share your kind words with Ian.

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