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Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.9
321 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi A4, A5, Q3, Q5 or Q7 is waiting for you to come to take a test drive. Luxury Car Financing for Audi Vehicles in Mill Valley, Richmond and San Francisco, CA With a wealth of choices between new and used luxury vehicles, we're confident you'll make the right pick. When you do, the finance team at Audi Marin is ready to help. For any Audi A4, A5, Q3, Q5 or Q7, we have lease and auto loan options which provide quality financing terms as our team works on your behalf to provide a smooth and simple financing process that puts you behind the wheel of a new Audi soon. Quality Service & Audi Parts in San Rafael Now that you've chosen the perfect new or pre-owned Audi A4, A5, Q3, Q5 or Q7, return to our team at Audi Marin for optimum care. The vehicles in the Audi lineup are known for their longevity as much as their premium style features, and our service team in San Rafael knows it's no coincidence. We use only OEM-approved parts for high-quality support for your vehicle. If you're ready to work with a team of trained professionals, schedule your appointment with our team today.
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700 Francisco Boulevard West

San Rafael, CA

94901

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Showing 321 reviews

August 15, 2023

Amy Stoica was great. Car was clean. She kept me informed to the status of the car. Thank you More

by EVSHIOTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
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Nov 28, 2023 -

Audi Marin responded

We're delighted to hear that Amy provided you with a great experience. It's wonderful to know that she kept you informed about the status of your car, and we'll be sure to pass along your appreciation.

Helpful
August 14, 2023

Good communication with Gary Porch in service dpt. Seems to have fixed the warrantee NOX sensor issue. More

by spectrumwaterjon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Porch
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Oct 17, 2023 -

Audi Marin responded

We're delighted to hear that you had good communication with Gary in the service department, and that he successfully addressed the warranty NOx sensor issue. Your satisfaction is our top priority, and it's wonderful to know that we could resolve your concerns.

Helpful
August 13, 2023

Yuvraaj Madra, the Director of Sales and our point of contact through Audi Marin was accommodating and transparent throughout the entire purchase process. However, post purchase there was poor communicat More

by sean123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
YuvRaaj Madra
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Aug 31, 2023 -

Audi Marin responded

Thank you for taking the time to share your detailed feedback regarding your experience at Audi Marin. We greatly value your insights as they help us improve and ensure a better experience for all our valued customers. We're pleased to hear that Yuvraaj Madra, our Director of Sales, was accommodating and transparent throughout your purchase process. Your satisfaction with his assistance is exactly the kind of experience we strive to deliver. However, we sincerely apologize for the lapses in communication and the inconvenience you experienced post-purchase. Your feedback about feeling rushed and the unexpected activation process is invaluable, and we understand your frustration. We take your concerns seriously, and we're actively working to address these issues to prevent such occurrences in the future. We also apologize for any confusion regarding the PPF installation process. We understand the importance of clear and accurate communication, and we're taking steps to ensure better coordination within our team to provide a seamless experience for all our customers. We truly appreciate your recommendation despite the challenges you faced. Please know that we're committed to resolving the outstanding matters and providing you with the seamless purchasing experience you deserve. If you have any further concerns or questions, please don't hesitate to reach out to us directly. Thank you for choosing Audi Marin, and we look forward to serving you better in the future.

Helpful
August 13, 2023

Excellent customer service. They were very helpful and got us in and out at a reasonable time. Also, there was no pressure into purchasing a vehicle. More

by yyangflp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Leeman
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Aug 31, 2023 -

Audi Marin responded

Thank you so much for taking the time to share your positive experience at Audi Marin. We're absolutely thrilled to read your feedback and learn that you found our customer service to be excellent and our team helpful. Efficiency and timely service are of the utmost importance to us, and we're delighted that we were able to get you in and out in a reasonable time frame while still providing the assistance you needed. We're especially pleased that you felt no pressure when it came to making a purchase decision. At Audi Marin, we firmly believe in offering a relaxed and comfortable environment where our customers can explore their options without any undue influence. Your satisfaction is our ultimate goal. Thank you once again for choosing us and for sharing your positive experience. If you ever have any questions or require further assistance, please don't hesitate to reach out. We look forward to the opportunity to serve you again in the future. Best regards, Audi Marin

Helpful
August 12, 2023

good experience w/ Emily S. in sales -- she helped make the experience of buying a car much less miserable than normal! drop the "star guard" gimmick of trying to make people pa More

by kmh7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily S.
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Aug 31, 2023 -

Audi Marin responded

Thank you for taking the time to share your experience with us. We're delighted to hear that Emily S. in our sales team helped make your car-buying experience a positive one. Providing exceptional service is at the heart of what we do, and we're glad Emily was able to assist you. Your feedback regarding the "star guard" offering is greatly appreciated. We're always striving to improve and provide the best experience for our customers. Your suggestion to either include it in the list price or reconsider its availability is valuable, and we'll certainly take it into consideration as we continue to refine our offerings. Once again, thank you for choosing Audi Marin. We're grateful for your business and look forward to serving you in the future. If you have any further feedback or questions, please feel free to reach out to us. Best regards, Audi Marin

Helpful
August 12, 2023

Amy is a pleasure to work with and even better able to expedite completion of work earlier than expected. Wonderful! Thank you! Rob More

by CARBERRYCREATIVEGROUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy in Service
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Aug 31, 2023 -

Audi Marin responded

Dear Rob, We are pleased to hear that you had a wonderful experience with our service technician Amy. We strive for excellence during every interaction and customer service is always our highest priority. We are committed to providing all customers the best possible experience, so it is very rewarding to know Amy was able to exceed your expectations. Thanks again for choosing Audi Marin! We hope you have a great day. Sincerely, Audi Marin Team

Helpful
August 12, 2023

This was a major service and I have insurance coverage - and they didn't find anything wrong with the car. This may be because it's a good car and I drive well and carefully, or they didn't want to find an More

by PMMGOLDENS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany C. Myers
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Aug 31, 2023 -

Audi Marin responded

Thank you for taking the time to review your recent visit with us at Audi Marin! We are pleased that your service visit did not identify any malfunction with the car. Our goal is to provide a superior level of customer satisfaction and we strive to do so by providing you with an excellent and thorough service experience that features diagnostic video images and sounds. It appears that this part of your service did not meet our high standards, and we apologize for any inconveniences it may have caused. We will be sure to share your feedback with our team here to ensure this does not happen again in the future. Thank you again for sharing your concerns with us and for good care of your Audi vehicle!

Helpful
August 12, 2023

Asma was great and that is the only reason I am putting five stars. The management was not. The finance team was playing games and giving me a bit of run around about the car possibly not being certified s More

by georgiann.baran
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asma
Report | Print
Aug 31, 2023 -

Audi Marin responded

Thank you for sharing your feedback with us. We truly appreciate your insights, as they help us improve our services. We're delighted to hear that Asma provided you with great service during your visit. We're sorry to hear about your less than satisfactory experience with our management and finance team. We apologize for any inconvenience or frustration you encountered during the process. Your concerns are important to us, and we take them seriously. Please know that your comments have been shared with the relevant teams, and we will work diligently to address the issues you've raised. We aim to provide a seamless and transparent experience for all our customers, and we apologize for falling short of your expectations on this occasion. If there's anything specific you'd like to discuss or if you have further feedback, please don't hesitate to reach out to us directly. We value your input and would welcome the opportunity to make things right. Thank you once again for choosing Audi Marin, and we hope to have the chance to serve you better in the future. Best regards, Audi Marin

Helpful
August 11, 2023

I had a great experience with Amy at Audi. She went the extra mile to make sure my work was covered under my warranty plan that was expiring at the end of the month. She made it her mission to More

by GMYERS122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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Helpful
August 11, 2023

Long term customer, service has always been great. Easy in easy out, scheduling is usually not too difficult More

by STEVERZEPIELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Bass
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Aug 31, 2023 -

Audi Marin responded

Thank you for being a long-term customer at Audi Marin. I'm glad to hear that our service has always been great for you and that scheduling is usually easy. We're glad we can provide a seamless experience where you can get in and out quickly. We aim to give our customers the best experience possible here at Audi Marin - from superior customer service to expert repairs & maintenance. Thank you so much for your business and kind words!

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