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Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.9
337 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi A4, A5, Q3, Q5 or Q7 is waiting for you to come to take a test drive. Luxury Car Financing for Audi Vehicles in Mill Valley, Richmond and San Francisco, CA With a wealth of choices between new and used luxury vehicles, we're confident you'll make the right pick. When you do, the finance team at Audi Marin is ready to help. For any Audi A4, A5, Q3, Q5 or Q7, we have lease and auto loan options which provide quality financing terms as our team works on your behalf to provide a smooth and simple financing process that puts you behind the wheel of a new Audi soon. Quality Service & Audi Parts in San Rafael Now that you've chosen the perfect new or pre-owned Audi A4, A5, Q3, Q5 or Q7, return to our team at Audi Marin for optimum care. The vehicles in the Audi lineup are known for their longevity as much as their premium style features, and our service team in San Rafael knows it's no coincidence. We use only OEM-approved parts for high-quality support for your vehicle. If you're ready to work with a team of trained professionals, schedule your appointment with our team today.
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700 Francisco Boulevard West

San Rafael, CA

94901

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Showing 337 reviews

August 28, 2023

My entire experience was great! Jessie was very professional/honest. He went out of his way to help me with getting the RS5 as quick and easy as possible. Leo helped with the trade- More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Leo Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessie Leeman, Joshua Feinberg
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Aug 31, 2023 -

Audi Marin responded

Thank you so much for sharing your fantastic experience with us at Audi Marin. We truly value your feedback and are thrilled to hear that your entire journey was exceptional. Jessie is indeed a gem on our team, and we're delighted that his professionalism and honesty left a positive mark on your car-buying experience. It's wonderful to know that he went the extra mile to ensure your transition to the RS5 was both swift and hassle-free. Leo's contribution to the trade-in process is greatly appreciated, and we're pleased that everything went seamlessly for you. We're honored to have earned your loyalty as a repeat customer who purchases cars every 2-3 years. Knowing that you're planning to return for your next Audi purchase is the highest compliment we could receive. Thank you once again for choosing Audi Marin and for taking the time to share your feedback. We're eagerly looking forward to serving you again and providing another exceptional experience. Warm regards, Audi Marin

August 28, 2023

I’ve always appreciated the superb service provided by Audi and our latest service was no exception. More

by MARGARET.SIMEONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Audi Marin responded

Thank you for your continued loyalty and for taking the time to share your positive experience with us. We're thrilled to hear that you've consistently enjoyed the superb service that Audi Marin strives to provide. Delivering exceptional service is at the core of our values, and we're delighted that your most recent visit was no exception. We're grateful for your trust and look forward to serving you with the same level of excellence in the future. Should you have any further feedback or if there's anything we can assist you with, please don't hesitate to reach out. Thank you again for choosing Audi Marin. Warm regards, Audi Marin

August 28, 2023

Always a pleasant experience whenever I drop off my car. Service technicians are top notch More

by ROMA94501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Audi Marin responded

Thank you for taking the time to share your feedback with us. We truly appreciate your kind words and are thrilled to hear that you consistently have a pleasant experience when you bring your car to Audi Marin. Our service technicians take great pride in providing top-notch service, and it's wonderful to know that their dedication has made a positive impact during your visits. Your satisfaction is our priority, and we're committed to ensuring that each interaction exceeds your expectations. If you have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. We value your loyalty and look forward to continuing to provide you with exceptional service in the future. Warm regards, Audi Marin

August 27, 2023

Amy was very helpful, the service was done on time and everything was done correctly More

by ddavide3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Audi Marin responded

Thank you for sharing your positive experience with us. We're thrilled to hear that Amy provided you with helpful service and that everything was completed correctly and on time. Ensuring that our customers have a seamless and satisfactory service experience is our priority, and we're delighted that your visit to Audi Marin reflected that commitment. If you ever have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Audi Marin, and we look forward to serving you again in the future. Warm regards, Audi Marin

August 27, 2023

Great my car is running smooth and getting me back and forth from work thank you More

by POOCHIE2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Audi Marin responded

Thank you so much for sharing your positive experience with us and for your kind words. We greatly appreciate your feedback, and we're thrilled to hear that you had a great service experience at Audi Marin.

August 27, 2023

Great service and Gene really is wonderful example of what customer service should be at its highest level. More

by DIPAKKAMIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Audi Marin responded

Thank you so much for sharing your positive experience with us and for your kind words. We greatly appreciate your feedback, and we're thrilled to hear that you had a great service experience at Audi Marin. Gene truly exemplifies the high standard of customer service that we aim to provide. We're delighted that his efforts made a positive impact on your visit. Your satisfaction is our priority, and we're dedicated to upholding this level of excellence. If you ever have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Audi Marin, and we look forward to serving you again in the future. Warm regards, Audi Marin

August 27, 2023

Amy was great. Super helpful. Responsive. Great communicator. Kept me updated about the car throughout its service. More

by audia4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julissa with Audi on Demand
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Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! Amy's helpful, responsive, and great communication skills are qualities we greatly value. Keeping you updated throughout the service process is integral to our commitment to providing excellent customer service.

August 27, 2023

They did an amazing job in diagnosing, + they kept 4 days in thier garage but I wasn't offered a loaner car. but the repair cost was expensive so I ended up doing it outside More

by SANTHOSH.R.82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2023 -

Audi Marin responded

Thank you for taking the time to share your feedback regarding your recent experience at Audi Marin. We're glad to hear that our team did an amazing job in diagnosing the issue with your vehicle. We apologize for any inconvenience you experienced in terms of not being offered a loaner car. Your feedback is important to us, and we'll certainly take this into consideration as we continue to improve our services. We understand that the repair cost ended up being expensive, and we're sorry that you decided to have the repair done elsewhere. If you have any further concerns or if there's anything we can assist you with in the future, please feel free to reach out. Thank you for choosing Audi Marin, and we hope to have the opportunity to better serve you in the future.

August 27, 2023

Five star five star five star five star five star five star five star five More

by scamahort
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lommen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! Your concise five-star rating is truly appreciated. We're thrilled to have met your expectations, and we'll continue to strive for excellence. Your feedback reaffirms our commitment to delivering exceptional service at Audi Marin. If you have more questions or need further assistance, please don't hesitate to reach out. Your trust in us is greatly appreciated, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin.

August 26, 2023

Amy is simply the most professional person I have ever worked with. She is attentive - informative and smart. Audi is lucky to have her. More

by MARK@SPRINGBOARDWINE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for your generous review! We greatly appreciate your kind words about Amy's professionalism. Her attentiveness, informativeness, and intelligence make her a valued member of our team, and we are fortunate to have her representing Audi Marin.

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