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Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.9
337 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi A4, A5, Q3, Q5 or Q7 is waiting for you to come to take a test drive. Luxury Car Financing for Audi Vehicles in Mill Valley, Richmond and San Francisco, CA With a wealth of choices between new and used luxury vehicles, we're confident you'll make the right pick. When you do, the finance team at Audi Marin is ready to help. For any Audi A4, A5, Q3, Q5 or Q7, we have lease and auto loan options which provide quality financing terms as our team works on your behalf to provide a smooth and simple financing process that puts you behind the wheel of a new Audi soon. Quality Service & Audi Parts in San Rafael Now that you've chosen the perfect new or pre-owned Audi A4, A5, Q3, Q5 or Q7, return to our team at Audi Marin for optimum care. The vehicles in the Audi lineup are known for their longevity as much as their premium style features, and our service team in San Rafael knows it's no coincidence. We use only OEM-approved parts for high-quality support for your vehicle. If you're ready to work with a team of trained professionals, schedule your appointment with our team today.
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700 Francisco Boulevard West

San Rafael, CA

94901

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Showing 337 reviews

September 02, 2023

Excellent service. Minor suggestions: text eta (had to call), track by car not by serviceperson. More

by CATTRAVERS123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
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Oct 17, 2023 -

Audi Marin responded

Thank you for the wonderful review! Thank you for your kind words about our service. We appreciate your feedback and take your suggestions to heart. We'll work on improving our communication to make your experience even better.

September 02, 2023

Very service oriented. They were very detailed and let me know what they found every step of the way. More

by TBLY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! We're thrilled to hear that our service team was service-oriented and provided detailed information at every step. Your trust in our team is greatly appreciated. Your feedback reaffirms our commitment to delivering exceptional service at Audi Marin. If you have more questions or need further assistance, please don't hesitate to reach out. Your trust in us is greatly appreciated, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin

September 01, 2023

Great service provided during my services appointment at Audi dealership. 15 word minimum is stupid. More

by TCORDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! We agree that providing great service is of utmost importance. We appreciate your straightforward feedback, and we're pleased that you had a positive experience during your service appointment.

September 01, 2023

Great service from Ian and the team in Marin! Check in was easy and car was ready same day. More

by FIONA2949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
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Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! Ian and the team's dedication to making your check-in easy and ensuring your car was ready on the same day is commendable. Your time is valuable, and we aim to provide efficient and responsive service.

September 01, 2023

The service was great! Ian was very communicative and helpful. All the porters make a great first impression and are super helpful and the guy who handles the loaner cars i More

by ERICA.DESOUZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian, Sylvan, Mario (?)
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Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! We're thrilled to know that you had a great service experience, and that Ian's communicative and helpful approach met your expectations. Our porters and the team that handles loaner cars are dedicated to making a great first impression and ensuring your visit is as smooth as possible.

September 01, 2023

Professional and competent. They provide a video of their inspection and any suggestions, which is very convenient. All their service staff are great to work with. More

by MHORN123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! Providing a video inspection and suggestions is a reflection of our commitment to transparency and convenience. We're delighted to know that you found our service staff to be professional and competent.

September 01, 2023

Amy was delightfull, attentive and followed thru with everything which led to a great experience with Audi for me. More

by DON81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for your kind review! Amy's delightful and attentive service is greatly appreciated. We're delighted to hear that her follow-through and dedication led to a great experience with Audi for you. Your satisfaction is our priority.

August 31, 2023

Amy was professional and helpful. Made me aware of a service plan that would save me money on future visits. More

by JEANAWERWATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2023 -

Audi Marin responded

Thank you for your positive review of your visit to Audi Marin! We are pleased you had a good experience with Amy. It's very important to us that our customers receive helpful and friendly service during their visit. We're glad she was able to make you aware of the service plan that will save you money on future visits as well. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you here again soon!

August 31, 2023

Trust and rely on my long term rep Gary Posrch who seems to be caring More

by Jbosnich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2023 -

Audi Marin responded

Thank you for sharing your 5 star experience with Audi Marin! We are thrilled to hear that you trust and rely on our long-term representative Gary--he truly values customer relationships and we are grateful for him providing that level of service. We strive to have happy customers every time they reach out and it is so encouraging to see Gary's efforts being recognized. Please do not hesitate to contact us if you ever need any assistance in the future.

August 31, 2023

Amy was so helpful & resourceful! She was also very proactive in ensuring I would receive a loaner car while mine was being serviced since I had a baby car seat that needed to be inst More

by CLAIRECHAMPAIGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Stoica
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