Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.9
337 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi A4, A5, Q3, Q5 or Q7 is waiting for you to come to take a test drive. Luxury Car Financing for Audi Vehicles in Mill Valley, Richmond and San Francisco, CA With a wealth of choices between new and used luxury vehicles, we're confident you'll make the right pick. When you do, the finance team at Audi Marin is ready to help. For any Audi A4, A5, Q3, Q5 or Q7, we have lease and auto loan options which provide quality financing terms as our team works on your behalf to provide a smooth and simple financing process that puts you behind the wheel of a new Audi soon. Quality Service & Audi Parts in San Rafael Now that you've chosen the perfect new or pre-owned Audi A4, A5, Q3, Q5 or Q7, return to our team at Audi Marin for optimum care. The vehicles in the Audi lineup are known for their longevity as much as their premium style features, and our service team in San Rafael knows it's no coincidence. We use only OEM-approved parts for high-quality support for your vehicle. If you're ready to work with a team of trained professionals, schedule your appointment with our team today.
Contact Dealership
View Awards

700 Francisco Boulevard West

San Rafael, CA

94901

Directions

By Type

Showing 337 reviews

September 07, 2023

As always excellent results. Gary Poarch is always friendly and professional. Clear answers to questions. More

by angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the kind review! We're thrilled to hear that your experience with Gary Poarch was excellent, and we greatly appreciate your kind words about his friendliness and professionalism. Clear answers to questions are essential to our commitment to transparency.

September 07, 2023

Very helpful and accommodating, salesmen and maintenance staff outstanding! Best in the business. Don't know what else to say. More

by DTGIANNINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Toler
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the generous review! We're delighted to hear that our sales and maintenance staff were very helpful and accommodating. Your kind words about them being "The Best in the business" are greatly appreciated.

September 07, 2023

Excellent customer service! My service rep was OOO and Gary took care of me like a charm! Thank you Gary!!! More

by MEM1721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the kind review! Gary's dedication to providing exceptional customer service is commendable. We're pleased that he was able to take care of you, and we're grateful for your appreciation.

September 07, 2023

Courteous, quick and on time - great! We waited for about an hour to have the work completed. More

by NEILW0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the kind review! Providing courteous, quick, and on-time service is integral to our commitment to customer satisfaction. We appreciate your understanding regarding the wait time.

September 07, 2023

My interactions with Audi Marin have always been top notch. My service advisor, Brittany is excellent. She stays in touch me through the process, from scheduling the appointment, through the service a More

by bnations0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the kind review! We're delighted to hear that your interactions with Audi Marin have always been top-notch. Brittany's excellence in staying in touch with you through the entire process reflects our dedication to transparent and timely service. Your feedback reinforces our commitment to delivering exceptional service at Audi Marin. If you have more questions or need further assistance, please don't hesitate to reach out. Your trust in us is greatly appreciated, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin.

September 04, 2023

Service Advisor Gene Frank makes all the difference. Genuinely dedicated to making it a great experience. All the support team was top notch, courteous and helpful, Mario in particular. More

by Frk2023
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the wonderful review! Genes dedication to making your experience great is wonderful to hear. Providing exceptional service and top-notch support are our goals, and we're pleased that the team, particularly Mario, delivered a top-notch experience.

September 04, 2023

fast and efficient service, everything went fine as I expected. Service completed in stated time. More

by JEFFHOUSTON76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the wonderful review! We understand the importance of efficient and timely service, and we're glad to hear that everything went as expected and within the stated time frame. If you ever have more questions or need further assistance, please don't hesitate to reach out. Your trust in Audi Marin is greatly appreciated, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin.

September 04, 2023

I've serviced my vehicle here for years. Gary Poarch has always delivered excellent service. He is upfront and detailed with the work to be done and what to expect. More

by PSC222
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the wonderful review! We greatly appreciate your continued trust in us and your loyalty as a long-time customer. Gary Poarch's commitment to delivering excellent service and being transparent with the work is commendable.

September 03, 2023

They are expensive, but did an excellent job. Said upper control bushings needed replacing. With some misgivings, okayed the work and what a difference. Handles like new with 106k mi. More

by FRPOPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the wonderful review! While we understand concerns about cost, we're delighted that you found our service to be excellent. We aim to provide value for the quality of work, and it's fantastic to hear that the replacement of the upper control bushings made a noticeable difference in your vehicle's performance.

September 03, 2023

Gary Porch took my Q5 in on an emergency basis and got it back to me quickly. I was informed and am pleased with the whole experience. Thanks, Gary. More

by TIAPIERCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the wonderful review! We're glad to hear that Gary Porch was able to assist with your Q5 on an emergency basis and that the experience met your expectations. Your satisfaction is our priority.

1
...
20
21
22
...
34