Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.9
343 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi A4, A5, Q3, Q5 or Q7 is waiting for you to come to take a test drive. Luxury Car Financing for Audi Vehicles in Mill Valley, Richmond and San Francisco, CA With a wealth of choices between new and used luxury vehicles, we're confident you'll make the right pick. When you do, the finance team at Audi Marin is ready to help. For any Audi A4, A5, Q3, Q5 or Q7, we have lease and auto loan options which provide quality financing terms as our team works on your behalf to provide a smooth and simple financing process that puts you behind the wheel of a new Audi soon. Quality Service & Audi Parts in San Rafael Now that you've chosen the perfect new or pre-owned Audi A4, A5, Q3, Q5 or Q7, return to our team at Audi Marin for optimum care. The vehicles in the Audi lineup are known for their longevity as much as their premium style features, and our service team in San Rafael knows it's no coincidence. We use only OEM-approved parts for high-quality support for your vehicle. If you're ready to work with a team of trained professionals, schedule your appointment with our team today.
Contact Dealership
View Awards

700 Francisco Boulevard West

San Rafael, CA

94901

Directions

By Type

Showing 343 reviews

September 09, 2023

Gene Frank has been my service advisor for my Audi since the car was new. Gene is great and he always reviewed my car history even before I arrive. Highly recommend Gene. More

by WILCHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the generous review! We appreciate your continued trust in us and your recommendation of Gene Frank. His dedication to reviewing your car's history and providing personalized service is commendable. Your feedback inspires us to maintain the highest level of service and continuously improve. If you have more questions or need further assistance, please don't hesitate to reach out. Your trust in Audi Marin is greatly appreciated, and we look forward to serving you for all your Audi needs. Thank you once again for choosing Audi Marin.

September 09, 2023

Gene Frank was very helpful in explaining maintenance options and AudiConnect. He was able to meet my tight schedule to complete the servicing. More

by pauleg48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Audi Marin responded

We're pleased to hear that Gene provided helpful explanations and accommodated your tight schedule. Our team is dedicated to making the servicing process as convenient and informative as possible.

September 09, 2023

I was brought to get my car get hutch -no part to do the job It been 3 months since I bought the car and promised to do the fix More

by DOVEZVI
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 08, 2023

Great service advisor! Very conscientious and helpful all the way through the entire service process. More

by AJCASCARDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the generous review! We appreciate your feedback about your service advisor and are pleased to know that they were conscientious and helpful throughout the entire service process. Providing exceptional service is our goal.

September 07, 2023

Courteous, quick and on time - great! We waited for about an hour to have the work completed. More

by NEILW0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the kind review! Providing courteous, quick, and on-time service is integral to our commitment to customer satisfaction. We appreciate your understanding regarding the wait time.

September 07, 2023

Emily was such a great sales person, professional, warm, friendly, explained everything very well and worked with us to get the deal we needed to get to make a sale. And we LOVE our new car!!! The only not More

by sharon40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Sinkford
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the kind review! We're thrilled to hear that Emily provided professional, warm, and friendly service and worked with you to achieve the deal you needed. We're delighted that you love your new car, and we understand that waiting to sign the final papers can be a bit of a wait.

September 07, 2023

I am very happy and pleased with my new car! Scott went above and beyond to find me the perfect car I was looking for. More

by mcanas415
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Carter
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the kind review! We understand the importance of finding the perfect car, and we're glad that Scott went above and beyond to meet your needs. Your happiness and satisfaction are paramount.

September 07, 2023

As always excellent results. Gary Poarch is always friendly and professional. Clear answers to questions. More

by angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the kind review! We're thrilled to hear that your experience with Gary Poarch was excellent, and we greatly appreciate your kind words about his friendliness and professionalism. Clear answers to questions are essential to our commitment to transparency.

September 07, 2023

Very helpful and accommodating, salesmen and maintenance staff outstanding! Best in the business. Don't know what else to say. More

by DTGIANNINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Toler
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the generous review! We're delighted to hear that our sales and maintenance staff were very helpful and accommodating. Your kind words about them being "The Best in the business" are greatly appreciated.

September 07, 2023

Excellent customer service! My service rep was OOO and Gary took care of me like a charm! Thank you Gary!!! More

by MEM1721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Audi Marin responded

Thank you for the kind review! Gary's dedication to providing exceptional customer service is commendable. We're pleased that he was able to take care of you, and we're grateful for your appreciation.

1
...
20
21
22
...
35