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Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.8
350 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi A4, A5, Q3, Q5, Q6 or Q7 is waiting for you to come to take a test drive. Luxury Car Financing for Audi Vehicles in Mill Valley, Richmond and San Francisco, CA With a wealth of choices between new and used luxury vehicles, we're confident you'll make the right pick. When you do, the finance team at Audi Marin is ready to help. For any Audi A4, A5, Q3, Q5 or Q7, we have lease and auto loan options which provide quality financing terms as our team works on your behalf to provide a smooth and simple financing process that puts you behind the wheel of a new Audi soon. Quality Service & Audi Parts in San Rafael Now that you've chosen the perfect new or pre-owned Audi A4, A5, Q3, Q5 or Q7, return to our team at Audi Marin for optimum care. The vehicles in the Audi lineup are known for their longevity as much as their premium style features, and our service team in San Rafael knows it's no coincidence. We use only OEM-approved parts for high-quality support for your vehicle. If you're ready to work with a team of trained professionals, schedule your appointment with our team today.
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700 Francisco Boulevard West

San Rafael, CA

94901

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Showing 350 reviews

September 13, 2023

Brittany was great and really easy to work with. Got my car back to me much faster than expected. More

by WESSEL_FOREST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. Thank you for highlighting Brittany's efficiency and ease to work with. We're pleased to have exceeded your expectations in returning your car promptly.

September 13, 2023

Fast and efficent service. Very friendly service advisor who I would recommend. Her name is Brittany Myers. More

by MLEPERI
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. We're glad to hear about the fast and efficient service you received from Brittany Myers. Your recommendation is much appreciated. Your satisfaction is our priority, and your feedback helps us to enhance our services. If you have any further comments or suggestions, please feel free to reach out. We look forward to serving you in the future and maintaining the high standards you expect from Audi Marin. Thank you once again for choosing Audi Marin.

September 13, 2023

Probably the best car buying experience ever. Low key, no pressure, no surprises. Being in Marin County and being an Audi dealership I was expecting a completely different experience. Everyone wa More

by jdservice
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Hannah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Langlois
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Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. We're thrilled to learn that your car buying experience with us was probably the best ever. Creating a low-key, pressure-free environment is a priority for us, and we're glad to know it resonated with you. Your acknowledgment of our culture, professionalism, and ease of working together means a lot. We appreciate your business and the referral from your friend. We look forward to assisting you with any future Audi purchases.

September 12, 2023

Great and accommodating team that worked with our needs. Cary buying is not the quickest process, but they did their best to speed things along. More

by nitalandjohn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abraham Ahmady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. We're delighted to hear that our team accommodated your needs during the car-buying process. We understand the challenges of car buying, and we appreciate your patience. Your feedback encourages us to continually improve our processes.

September 12, 2023

always friendly and informative! been going for there for 12 years. love my audis and working with them More

by koramakena15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : tyler!
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Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. Thank you for your loyalty over the past 12 years. We're pleased to have been a part of your Audi ownership journey. We look forward to continuing to provide you with friendly and informative service for many more years to come.

September 11, 2023

Ian is always nice and listens to my car concerns and answers all my questions no matter how crazy they are. More

by HENRY.KRISTY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
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Nov 28, 2023 -

Audi Marin responded

We're thrilled to hear about your positive experiences with Ian. Customer satisfaction is our priority, and we're pleased that he has been attentive and responsive to your car concerns. We'll be sure to share your kind words with Ian.

September 11, 2023

I had a great experience! Felt very comfortable in the process and was treated fairly. It was seamless with multiple employees all working behind the scenes to get this deal More

by Megan.bowman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Hannah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shah Kangarani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Feinberg, Jason Arnold, Lori Bye
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Nov 28, 2023 -

Audi Marin responded

We're thrilled to hear about your great experience and the transparency you felt throughout the process. Your recommendation means a lot to us, and we look forward to serving you, your friends, and your family in the future. At Audi Marin, we value your trust, and we are committed to continuous improvement. If you have any further comments or suggestions, please feel free to reach out. We look forward to welcoming you back for any future automotive needs.

September 11, 2023

Amy was fantastic! Audi Marin is Fantastic! Audi on Demand was Fantastic! The 45 minutes it took to clear the check engine light after I picked up my car was Fantastic! More

by HAGGARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Dhillon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Roque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can't recall the janitor's name, but he was Fantastic!, The person that took my keys on drop off was REALLY FANTASTIC!, Ivan Baez, Asma Maaroufi, Mohd Sammur, Ryan O'Sullivan
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Nov 28, 2023 -

Audi Marin responded

Thank you for your enthusiastic feedback on Amy and the Audi Marin team. We value your suggestions and appreciate your honesty. We'll consider your thoughts on reviews and incentives as we strive to enhance our customer experience. Your satisfaction is paramount, and we'll continue to work towards earning your praise.

September 10, 2023

Gary and the team are always top notch in communicating and performing the service. Thanks. More

by JONATHAN72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Audi Marin responded

Thank you for recognizing Gary and our team for their top-notch communication and service. We're dedicated to maintaining this standard, and your feedback reinforces our commitment to excellence.

September 10, 2023

They communicate very well, I felt the “service” for an electric car was pretty pricy. More

by JENNIFERSCHOENSTEIN28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Audi Marin responded

We value your feedback regarding our communication and pricing. Your concerns about the service cost for electric cars are noted, and we'll review our pricing structure to ensure fairness.

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