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Audi Marin

San Rafael, CA

4.9
343 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi A4, A5, Q3, Q5 or Q7 is waiting for you to come to take a test drive. Luxury Car Financing for Audi Vehicles in Mill Valley, Richmond and San Francisco, CA With a wealth of choices between new and used luxury vehicles, we're confident you'll make the right pick. When you do, the finance team at Audi Marin is ready to help. For any Audi A4, A5, Q3, Q5 or Q7, we have lease and auto loan options which provide quality financing terms as our team works on your behalf to provide a smooth and simple financing process that puts you behind the wheel of a new Audi soon. Quality Service & Audi Parts in San Rafael Now that you've chosen the perfect new or pre-owned Audi A4, A5, Q3, Q5 or Q7, return to our team at Audi Marin for optimum care. The vehicles in the Audi lineup are known for their longevity as much as their premium style features, and our service team in San Rafael knows it's no coincidence. We use only OEM-approved parts for high-quality support for your vehicle. If you're ready to work with a team of trained professionals, schedule your appointment with our team today.
Contact Dealership

700 Francisco Boulevard West

San Rafael, CA

94901

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Showing 343 reviews

September 11, 2023

I had a great experience! Felt very comfortable in the process and was treated fairly. It was seamless with multiple employees all working behind the scenes to get this deal More

by Megan.bowman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Hannah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shah Kangarani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Feinberg, Jason Arnold, Lori Bye
Nov 28, 2023 -

Audi Marin responded

We're thrilled to hear about your great experience and the transparency you felt throughout the process. Your recommendation means a lot to us, and we look forward to serving you, your friends, and your family in the future. At Audi Marin, we value your trust, and we are committed to continuous improvement. If you have any further comments or suggestions, please feel free to reach out. We look forward to welcoming you back for any future automotive needs.

September 10, 2023

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by GBSPUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Audi Marin responded

Thank you!!!

September 10, 2023

Gary and the team are always top notch in communicating and performing the service. Thanks. More

by JONATHAN72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Audi Marin responded

Thank you for recognizing Gary and our team for their top-notch communication and service. We're dedicated to maintaining this standard, and your feedback reinforces our commitment to excellence.

September 10, 2023

They communicate very well, I felt the “service” for an electric car was pretty pricy. More

by JENNIFERSCHOENSTEIN28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Audi Marin responded

We value your feedback regarding our communication and pricing. Your concerns about the service cost for electric cars are noted, and we'll review our pricing structure to ensure fairness.

September 10, 2023

Don’t make me write 15 words - I get you want specific feedback but don’t force it. Amy was nice. More

by GORDON_SL
Workmanship
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Audi Marin responded

We appreciate your feedback and understand the importance of simplicity. We'll take your suggestion into consideration to ensure a more seamless experience in the future.

September 09, 2023

Very attentive and responsive. Overall, they really care about customer satisfaction. Also, they have great communication. More

by MATTGREBIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Audi Marin responded

We're thrilled to hear that you found our team attentive and responsive. Customer satisfaction is our priority, and we appreciate your acknowledgment of our efforts in ensuring clear communication and a positive experience.

September 09, 2023

Everyone was Polite. And prompt on our meetings. Nathan reached out to close the deal. More

by klaustermeier
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nathan Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Audi Marin responded

It's great to know that your interactions with our team, especially with Nathan, were positive. We aim to create a pleasant and efficient experience for our customers, and we're glad to have met your expectations.

September 09, 2023

Dropped of the car 8 am but Audi was unable to service my car and I had to pickup before anything was done More

by prithujsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Oct 17, 2023 -

Audi Marin responded

Thank you for taking the time to write us this review. We regret to hear about the difficulties you encountered during your service appointment. Our goal is to provide efficient and timely service, and we apologize for any inconvenience you experienced.

September 09, 2023

Audi Marin did a great job on my last service visit. They replaced a defective part that had to be ordered. They were able to accomodate me even though I was a day early for my appointment. My hat is More

by amclau500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Audi Marin responded

Thank you for recognizing our efforts during your last service visit. We strive to accommodate our customers' needs and are pleased to have met your expectations. Your kind words motivate us to continue delivering exceptional service.

September 09, 2023

Amy is great. I wish Audi Marin provided loaners, but they said they don't provide loaners for routine service. Something something, not enough loaner cars, but th More

by INFOSECTRAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Audi Marin responded

Thank you for the generous review! We're glad to hear that Amy provided great service. We understand your concerns about loaner cars, and we appreciate your feedback. We're continually working to improve our loaner car services to better meet your needs.

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