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Audi Marin

San Rafael, CA

Overview
Employees
Reviews
Vehicles
4.9
345 Reviews
Welcome to Audi Marin | Serving Mill Valley, Richmond and San Francisco, CA When you visit us in San Rafael, you know your satisfaction is vital to our team, and our reputation for customer service is well-known. We sell a variety of new and used Audi models here at Audi Marin, and when you visit, you'll see each up close. With plush interior materials, impressive performance, and a sleek exterior, your next Audi A4, A5, Q3, Q5, Q6 or Q7 is waiting for you to come to take a test drive. Luxury Car Financing for Audi Vehicles in Mill Valley, Richmond and San Francisco, CA With a wealth of choices between new and used luxury vehicles, we're confident you'll make the right pick. When you do, the finance team at Audi Marin is ready to help. For any Audi A4, A5, Q3, Q5 or Q7, we have lease and auto loan options which provide quality financing terms as our team works on your behalf to provide a smooth and simple financing process that puts you behind the wheel of a new Audi soon. Quality Service & Audi Parts in San Rafael Now that you've chosen the perfect new or pre-owned Audi A4, A5, Q3, Q5 or Q7, return to our team at Audi Marin for optimum care. The vehicles in the Audi lineup are known for their longevity as much as their premium style features, and our service team in San Rafael knows it's no coincidence. We use only OEM-approved parts for high-quality support for your vehicle. If you're ready to work with a team of trained professionals, schedule your appointment with our team today.
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700 Francisco Boulevard West

San Rafael, CA

94901

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Showing 345 reviews

September 13, 2023

Friendly and helpful, notwithstanding some issues with the timeliness and having to return the car once for additional work after it was serviced. All in all, the service rep was very nice and helpful. More

by AFRIEDMAN26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
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Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. We apologize for any inconvenience with timeliness and additional work. We appreciate your understanding and are pleased to know that our service representative was helpful. Your feedback helps us address any shortcomings and improve our service.

September 13, 2023

The dealership is very well run. The staff is knowledgeable and diligent. I do wish they still offered a loaner car because I live rather far away. More

by BILLGRIPPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. We appreciate your positive comments about our dealership's management and staff. While we no longer offer loaner cars, we are exploring alternative solutions to better serve customers like yourself who live farther away.

September 13, 2023

Allows get top notch service from the team at Audi. Amy and Gary have always taken good care of my concerns. More

by BRWNSOO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. Amy and Gary appreciate your kind words. Consistency in delivering top-notch service is our priority, and we're grateful for your trust in us to care for your concerns.

September 13, 2023

Amy was very accommodating for my needs. She was a great coordinator and communicator. I really felt the luxury experience working with her, she reminded me why choosing Audi was the right c More

by JESSIEANN.OWENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. We're delighted to hear about your positive experience with Amy. Providing a luxury experience is our goal, and we're thrilled that she exemplified the excellence we aim for. We appreciate your choice of Audi, and we look forward to serving you in the future.

September 13, 2023

Gene Frank did a great job and communicated well. The service was performed timely and all work was well explained and I even received a video of the work More

by LORENB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. Thank you for recognizing Gene Frank's efforts and our team's communication. We're pleased to know that the service was performed timely and that the work was well explained. Your positive experience motivates us to maintain our high standards.

September 13, 2023

Brittany was great and really easy to work with. Got my car back to me much faster than expected. More

by WESSEL_FOREST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. Thank you for highlighting Brittany's efficiency and ease to work with. We're pleased to have exceeded your expectations in returning your car promptly.

September 13, 2023

Fast and efficent service. Very friendly service advisor who I would recommend. Her name is Brittany Myers. More

by MLEPERI
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. We're glad to hear about the fast and efficient service you received from Brittany Myers. Your recommendation is much appreciated. Your satisfaction is our priority, and your feedback helps us to enhance our services. If you have any further comments or suggestions, please feel free to reach out. We look forward to serving you in the future and maintaining the high standards you expect from Audi Marin. Thank you once again for choosing Audi Marin.

September 13, 2023

Probably the best car buying experience ever. Low key, no pressure, no surprises. Being in Marin County and being an Audi dealership I was expecting a completely different experience. Everyone wa More

by jdservice
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Hannah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Langlois
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Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. We're thrilled to learn that your car buying experience with us was probably the best ever. Creating a low-key, pressure-free environment is a priority for us, and we're glad to know it resonated with you. Your acknowledgment of our culture, professionalism, and ease of working together means a lot. We appreciate your business and the referral from your friend. We look forward to assisting you with any future Audi purchases.

September 12, 2023

Great and accommodating team that worked with our needs. Cary buying is not the quickest process, but they did their best to speed things along. More

by nitalandjohn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abraham Ahmady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. We're delighted to hear that our team accommodated your needs during the car-buying process. We understand the challenges of car buying, and we appreciate your patience. Your feedback encourages us to continually improve our processes.

September 12, 2023

always friendly and informative! been going for there for 12 years. love my audis and working with them More

by koramakena15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : tyler!
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Nov 28, 2023 -

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. Thank you for your loyalty over the past 12 years. We're pleased to have been a part of your Audi ownership journey. We look forward to continuing to provide you with friendly and informative service for many more years to come.

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