Audi Marin

The service department is very responsive. My car needed a part and they correctly identified the part, ordered it and then scheduled me for service. The service was done quickly while I wai My car needed a part and they correctly identified the part, ordered it and then scheduled me for service. The service was done quickly while I waited (as requested) and I was kept fully informed during the waiting period. Well done! More

Amy was extremely helpful and personable! I appreciated her professionalism and the thorough report on my car. I appreciated her professionalism and the thorough report on my car. More

Endless amount of time doing paperwork that could be done more efficiently. Next time I would drive back again to Stevens Creek and listen to a podcast rather than sit for hour as well individual pieces of p more efficiently. Next time I would drive back again to Stevens Creek and listen to a podcast rather than sit for hour as well individual pieces of paper we put through copiers, and then I had to sign it the person I was terrific, however finishing on a Saturday night at 7:30 was never an option. I would have entertained. No one ever let me know. It might take three hours of paperwork. I like the people that did not like your system the offerings were awful, including one tray that only had potato chip , one bag only unit. Nothing for health, conscious vegetarian, or as a physician health conscious eaters. As Stevens Creek they had a screen that I signed through and the paperwork just came easily screen after screen I didn’t have to watch the person get up and down 15 to 20×10 little different pieces of paper into copiers , I enjoyed being with the individuals, but it took more than four hours to sign papers. There didn’t seem to be anybody else there late Saturday afternoon to help with customer conveniences such as fluids or snacks or anything else. For a company that sells 300 cars a month it seem bare-bones . More

Outstanding salesmanship. Zero pressure strategy, all 100% customer focused informational process. No upselling or bait & switch tactics. Honest, well-articulated description Zero pressure strategy, all 100% customer focused informational process. No upselling or bait & switch tactics. Honest, well-articulated description of the plus and minuses for the many options offered. More

Gene was very helpful. My original service was supposed to include a courtesy vehicle, but when i showed up it was not available. Gene was able to get me scheduled just t My original service was supposed to include a courtesy vehicle, but when i showed up it was not available. Gene was able to get me scheduled just two days later with what i needed. In addition, i received a video from the mechanic via text regarding the car which was pretty cool. I look forward to my next experience with Indigo and especially Gene. More

Great process - went into the dealership on a Wednesday for a test drive and had the car I wanted in hand by Friday. for a test drive and had the car I wanted in hand by Friday. More

Annual service performed while I waited. Quick, efficient and nice place to wait. Brittany Myers is a pleasure to work with. Quick, efficient and nice place to wait. Brittany Myers is a pleasure to work with. More

Great service. Amy Stoica is fantastic and I really appreciate her dedication to her customers. Amy Stoica is fantastic and I really appreciate her dedication to her customers. More

The service department is terrific - everything seamless, on time, and thorough. They go out of the way to help their customers, which is refreshing. on time, and thorough. They go out of the way to help their customers, which is refreshing. More

David was really great to work with. Super efficient, friendly and fair. Would definitely recommend him and Audi Marin to anyone. Super efficient, friendly and fair. Would definitely recommend him and Audi Marin to anyone. More