Audi Lynbrook

DRY ROT TIRES ON CERTIFIED PRE OWNED AUDI Certified pre-owned means nothing to this dealership. DRY ROT tires they stated and then changed their mind, didn't want to fix. Shame on you. Certified pre-owned means nothing to this dealership. DRY ROT tires they stated and then changed their mind, didn't want to fix. Shame on you. More

A great experience all around Can’t say enough about Marcus Montgomery and Tom Capkunoski. Their professionalism and no nonsense approach was really welcoming. They did a great j Can’t say enough about Marcus Montgomery and Tom Capkunoski. Their professionalism and no nonsense approach was really welcoming. They did a great job walking me through the whole process and offering me a great offer on a new Audi Q5. I can’t say enough how refreshing it was working with people in a dealership who didn’t play any games. They are definitely at the top of their class. I will certainly recommend them to all my colleagues who are looking to buy or lease a new car in the future. Again, thank you for a pleasant, informative and engaging experience. More

Service department crashed my car during a routine oil chang Brought my certified ore owner Q5 in for mandatory audi care service. I was told this service would be about 2 1/2 hours. 6 hours later i had to call Brought my certified ore owner Q5 in for mandatory audi care service. I was told this service would be about 2 1/2 hours. 6 hours later i had to call to find iut status if the simole oil change. Basically it took all day.they have a valer service to return your car to you with Audi care. Do not use!!!! This is where i get a call that tje backed up and crashed ifnoring the back ip sensors they blare warnings and back ip camera. So for a 2 1/2 hour mandorty oil chamge i am without my new car for 3 days and counting Audi is great atlantic auto group not so much. Buy elsewhere. More

HORRENDOUS I honestly do not have the words to properly articulate how bad my experience was with this dealership. I purchased a supposed Certified Pre-Owned AU I honestly do not have the words to properly articulate how bad my experience was with this dealership. I purchased a supposed Certified Pre-Owned AUDI Q5. The car was presented dirty inside and out and when i complained they said it was detailed last night. All the Bird Poo all over the car and inside not vacuumed or dusted was just an over night occurrence??? My husband shared his concerns about the tire tread and they literally laughed in our face advising the Certified Inspection 300 Check is very detailed the tires are within this. However the day after picking the vehicle up the Engine Malfunction light comes on and we have to have a new piece fitted in the engine, plus the fluids topped up as they were not at the right level AND two tires need to be replaced!!! However AUDI Lynbrook will not replace them they stand by their inaccurate report. How should I have any comfort level with this car? In my whole like I have never encountered such unprofessional behavior I would not buy a bicycle from them let alone a car again. I wish we had walked out of the dealership that day rather than purchase the car. Also to further add we made an appointment on the day to pick up the car it took 5 hours in total. The whole experience start to finish was a nightmare. It is my biggest regret. More

The BEST Audi Dealership on Long Island Don't believe the negative reviews on here! I can't understand them. When this dealership was Anchor Audi, it was a mess, but when Justin Haynes to Don't believe the negative reviews on here! I can't understand them. When this dealership was Anchor Audi, it was a mess, but when Justin Haynes took over with Atlantic it because THE BEST Audi dealership on Long Island and probably the ti-state area. I've purchased Audi's all over the Tri-State area and this place is hands down, the best in every way! Justin and his staff are simply amazing, I cannot write enough how on top of their game they are and how good they are at delivering a superb customer experience. We went in one night and met Eric Outcault, who has sold me Audi's in the past. Eric is the consummate professional, and took a great deal of time out to show my fiancee the Audi Q5, explain all its features, and explain why it is the best mid size luxury SUV on the market. Making the deal with the easiest I've ever dealt with (and thats saying a lot after buying about 10 cars in the last 4 years). There was no BS back and forth haggling, they gave me the price I wanted with the terms I wanted with no nonsense. It was the first time in my life that I didn't have to play back and forth with the sales consultant and the sales manager. Their first price was want I wanted and was a great deal---so no HAGGLING at this dealership! Delivery went perfectly. Eric took about 45 minutes to show my fiancee all the features of her new Q5, and was on his hands an knees wiping away excess dirt near the wheels to make it perfect for her. Eric followed up several times after my fiancee took the car home to make sure she understood all the features and evaluate her experience as a customer of Audi of Lynbrook. There are a lot of Audi dealers on Long Island, and from my experience all the rest are scam artists (with the exception of Atlantic Audi) ready to rip you off and not spend the time needed to buy a $50K+ car. You are a fool is you go anywhere else but this dealership to buy a new or used Audi, trust me. The rest of the dealers out there are terrible, I can tell your horror stories about all of them. Audi of Lynbrook has their stuff together and will deliver an amazing, tactful, and pleasant sales experience without a doubt. I promise it! More

Fantastic dealer service experience. I rarely write online reviews but my recent 2013 Q7 service was easily the best service, regardless of industry or enterprise, I've received this ye I rarely write online reviews but my recent 2013 Q7 service was easily the best service, regardless of industry or enterprise, I've received this year. Pleasant environment with professional and knowledgeable individuals who took the time to work with me patiently and intelligently. I drove 25 miles to work with this service department and it was well worth the time and effort. The service adviser David Bitterhoff was a pleasure to work with and managed my situation, under very difficult circumstances, well beyond my expectations. Highly recommended. More

Perfect! I recently had my car towed in for emergency service and was quickly accomodated even with a loaner thanks to my service advisor Reggie who exercised I recently had my car towed in for emergency service and was quickly accomodated even with a loaner thanks to my service advisor Reggie who exercised complete efficiency and provided service as one would expect. More

Great experience at Audi Lybrook I recently switched from a Lexus to and Audi. I leased my new car from Adnan Baig at Audi Lynbrook. Adnan was very knowledgable and professional. I recently switched from a Lexus to and Audi. I leased my new car from Adnan Baig at Audi Lynbrook. Adnan was very knowledgable and professional. My experience was great from start to finish. I ordered my car and Adnan kept me up to date on the status during the entire process. He even called me to let me know my lease would cost less than I had anticipated. When my car was ready for delivery, Adnan spent over an hour with me going over all its options. He followed up with me in the weeks following to see if I had any questions. I love my new Audi A3. I have always leased cars and my experience at Audi Lynbrook and with Adnan is the best by far. More

Great salesperson I can't give enough kudos to Barbara Prager. She handled every nuance of turning in my 2013 for a 2015 Q5. Not only is she attentive she is a great li I can't give enough kudos to Barbara Prager. She handled every nuance of turning in my 2013 for a 2015 Q5. Not only is she attentive she is a great listener. She made sure all my requests were met as to what my expectations were. This is my 4 th Audi and I have never had such a smooth transition.! More

Unscheduled Repair Karl was quite attentive to the problem & even offered me a ride home. The problem was diagnosed quickly, & was informed of the repair estimate in a t Karl was quite attentive to the problem & even offered me a ride home. The problem was diagnosed quickly, & was informed of the repair estimate in a timely manner. Unfortunately, it took 2 days to obtain the necessary part & there was no loaned available. Kudos to Karl. More