Audi Livermore

I have bee having a terrible experience with the dealership. Every time I take my car there for service they take a long time to complete and return the car and more over either the issue is not fix dealership. Every time I take my car there for service they take a long time to complete and return the car and more over either the issue is not fixed or there is some other issue. This time I took my care for 20K service and now the car heater stopped working. I called Josh and specifically asked to complete the recall work for the power station, he told me it's taken care of and now then I plugged it is not working. More

I had the pleasure of being assisted by Edward Green today. I have purchased multiple cars in the past and Edward was by far THE BEST sales rep I've worked with! He made the whole experience delightful, today. I have purchased multiple cars in the past and Edward was by far THE BEST sales rep I've worked with! He made the whole experience delightful, quick, and easy! He really listened to what I was asking for and delivered exactly that! He went above and beyond to locate a specific vehicle for me and even delivered it to my home. Very polite and not pushy at all! He's trustworthy and I highly recommend him! More

I have had the worst possible experience with Gavin today. He is the most unhelpful, rude and disrespectful person I have come across at Audi Livermore. This is my second encounter with and is is worst today. He is the most unhelpful, rude and disrespectful person I have come across at Audi Livermore. This is my second encounter with and is is worst than my second one. As an Audi finance manager, he needs to be more accommodating and welcoming towards the customers. Extremely dissatisfied and disappointed with his behavior. I have been an Audi customer since 2016 but I guess not anymore!!! More

James, the sales person was knowledgeable and responsive. I was not pleased with the next level. He tried to add pre paid services that I explicitly informed him, I did not want. I have made thre responsive. I was not pleased with the next level. He tried to add pre paid services that I explicitly informed him, I did not want. I have made three requests for a copy of my purchase agreement and have not received a copy. I should have received the purchase agreement the day I bought the vehicle. I did not! Terrible. More

Easy and professional to work with - Great Service ! I purchased my vehicle when I was out of the USA and the process was perfect and honest. I purchased my vehicle when I was out of the USA and the process was perfect and honest. More

I received excellent customer service in regards to helping me figure out how to use some of the features of my vehicle. helping me figure out how to use some of the features of my vehicle. More

They did a great job from start to finish with the service. Thx. I will continue to take my parents car there for service and recommend them to others. service. Thx. I will continue to take my parents car there for service and recommend them to others. More

Previously I had very unpleasant experiences with Livermore Audi while I was trying to purchase a vehicle. However, this time Nick(sales) and Nancy(service) gave me a wonderful customer service! They Livermore Audi while I was trying to purchase a vehicle. However, this time Nick(sales) and Nancy(service) gave me a wonderful customer service! They both were very attentive, caring, and personable! Great timely communication and knowledgeable! I guess you just have to encounter the employees who have been there for a long time and care! Thank you to both of you for the wonderful experience!!!! More

Everyone I met there was helpful and professional and patient. And they offered a very good price in the end. I highly recommend Audi Livermore for anyone who is considering purchasing Audi. patient. And they offered a very good price in the end. I highly recommend Audi Livermore for anyone who is considering purchasing Audi. More

Here’s a review based on your experience: I recently purchased an Audi Q7 from Audi Livermore, and overall, I had a good experience, with a few highs and lows. My sales consultant, Nick, was fantastic! purchased an Audi Q7 from Audi Livermore, and overall, I had a good experience, with a few highs and lows. My sales consultant, Nick, was fantastic! He was incredibly knowledgeable, professional, and patient, walking me through all the features of the car and ensuring I understood everything. Nick even handled the car delivery personally, and his kindness and dedication made the buying process enjoyable and stress-free. However, my experience with the finance department was disappointing. The finance manager’s tone and approach made me feel uneasy, and I found the process lacking in transparency, which affected my trust in their services. Ultimately, I arranged my own financing through Bank of America and secured a better rate. On a positive note, the store manager was supportive and great to work with, which helped balance out my experience. While I highly recommend Audi Livermore and commend their sales and management teams, I would advise future customers to consider arranging their own financing for a smoother, more reliable experience. More