Audi Lakeland

If I had known purchasing a new vehicle could be so pleasant, I would have saved myself a lot of angst. From the first phone call to the Manager (Chris), to Alfonzo who made the whole process look lik pleasant, I would have saved myself a lot of angst. From the first phone call to the Manager (Chris), to Alfonzo who made the whole process look like magic, to Chib in Finance who gave us the facts and didn’t put any hard sell on us for extras. I have been buying cars since I was 18 and never have I been in a dealership until today where the sales rep didn’t have to “go back to their manager” at least 3 times before solidifying the sale. Today, not once did those words enter Alfonzo’s vocabulary. We got a very fair deal on our trade-in, a very fair deal on the price of our new Audi - overall, I couldn’t be happier with a car-buying experience. The showroom was very clean, the personnel were friendly, and the coffee was good. More

Alfonso was amazing, knew I didn't want to wait hrs and hrs, had me in and out in a couple of hrs for new car. He went above and beyond to help me and get me the best deal. I will definitely work with him hrs, had me in and out in a couple of hrs for new car. He went above and beyond to help me and get me the best deal. I will definitely work with him again and refere him to anyone looking for a new car More

My first contact was by phone with Chris. We set a time for me to come to the dealership and finalize the deal. Alfonzo wrote up the sale. He said there were items installed on the car and co We set a time for me to come to the dealership and finalize the deal. Alfonzo wrote up the sale. He said there were items installed on the car and could not be removed from the contract. Chib did the paperwork signing. It was done electronically. He scrolled through the screens so fast we did not get a chance to read everything. He said I would get them electronically within 3 days. I never even saw the window sticker either!!! SURPRISE!! When I did get the electronic paperwork, without a window sticker, I was shocked to see the extraneous charges. Ceramic coating $399, Towing $399, Traceable Theft $299, Lo-Jack $699 and predelivery $1199.99. Was the predelivery charge in addition to destination and handling $1295??? WHO KNOWS?? I have towing on my insurance and would never have authorized that. Traceable Theft and Lo-Jack were not installed on the car either, both unnecessary. If in fact the ceramic coating was applied at minimum I should been told this before I read it. Carolina Massote, General Manager sent two emails stating I should call or email her if I could not give a 10 rating on the surveys I'd be getting. I called and left a voice message. I would have emailed her, but she failed to provide her email address. Everyone seemed so cordial! "BUYER BEWARE!" I found this whole process very deceiving. Nick Fazio More

Found the exact car I was looking for. Made negoatioans easy. One of the best and easiest experiences I have had over 25 years in buying cars from VA to FL. Recommend him and dealerships t Made negoatioans easy. One of the best and easiest experiences I have had over 25 years in buying cars from VA to FL. Recommend him and dealerships to friends family More

Everyone earned my trust from day 1 and did a great job delivering on their word. Alfonso and Chib were great to work with, definitely recommend to anyone looking for a car. delivering on their word. Alfonso and Chib were great to work with, definitely recommend to anyone looking for a car. More

They’re absolutely amazing. Josh Thomas is the best sales rep I’ve dealt with. Josh Thomas is the best sales rep I’ve dealt with. More

I feel like I was taken advantage of. I don't like anything about how the deal went down. I don't like anything about how the deal went down. More

Alfonzo was great to work with! He’s extremely knowledgeable about the Audi Q7 I shopping for. He was very thorough with explaining all the nice features about the Q7. He answered a He’s extremely knowledgeable about the Audi Q7 I shopping for. He was very thorough with explaining all the nice features about the Q7. He answered all my questions and addressed any concerns I had. Ask for Alfonzo and you’ll be certainly glad you did! Thank you Alfonzo! More

The salesman we dealt with was actually Josh Thomas. Josh was a pleasure to work with. Josh was a pleasure to work with. More

Alfonso was extremely helpful in assisting us! We would definitely recommend Audi Lakeland for anyone looking to purchase a new vehicle! We would definitely recommend Audi Lakeland for anyone looking to purchase a new vehicle! More