Audi Indianapolis

I bought a car a year ago and can comment on the sales and service experience here. The salesperson you get is important. When I called on the phone, it was uninformative; you need to show up on the lot. and service experience here. The salesperson you get is important. When I called on the phone, it was uninformative; you need to show up on the lot. After going through that and physically going to to the dealer, I recommend Josh Sides. I talked to Steve on the phone and he was less than helpful in locating my mother a Q5. Steve wouldn't help me find one, couldn't tell me if they would match a deal on a 2010, etc. My mom ended up paying close to sticker in Naples, FL for one. I feel we both lost. A week later, they have one on their lot, exact color, that they traded for. Steve told me they couldn't get any. Hmm... /rant The pricing can be a challenge here as Indy is a small market with one Audi dealer. But I will say that the managers are good people and Josh was very informative and neutral. These days, sales people are often trying to "sell" you on the deal the office is offering. But if you are in the market for an Audi, chances are you have had some success with basic math and know how to use the internet. I appreciated not being treated like an idiot. I think that goes both ways -- do not have unrealistic expectations -- respect the market and ask for clarifications. The service department here has been great to me so far. They provided an Audi loaner vehicle, not a rental, and made certain I was satisfied with everything. For Indy area customers, I will say this dealership is the best Tom Wood dealer I have encountered. Head and shoulders over Volvo & VW. If you had a bad experience there, you might find greener pastures at Tom Wood Audi. Overall 4/5 More

Refused to service a pre-certified car bought at that same dealership because the warranty did not reflect the right name. Had to conference in all parties with Audi USA and work through the issue. It to same dealership because the warranty did not reflect the right name. Had to conference in all parties with Audi USA and work through the issue. It took 8 hrs for everyone to get on the same page. Issue is still open as the computers still needs to get the update. Car still needs to be worked. No loaner offered. More

I visited Tom Woods Audi Dealership today in Indianapolis and I was COMPLETELY and UTTERLY disappointed in the service and treatment I received from the sales representative. For a manufacturer of such a hig and I was COMPLETELY and UTTERLY disappointed in the service and treatment I received from the sales representative. For a manufacturer of such a high end product I was also expecting a similar high end customer service but alas that did not happen and left a very sour test for overall Audi image. I wanted to test drive 2008 A4 and/or A3 to get a feel of the cars and measure which one would fit for my driving needs. When I mentioned this to the sales representative and he replied to me saying that I need to specifically first decide on which model and which year I want to purchase THEN AND THEN ONLY I will be able to test drive that vehicle. I tried to push him a little bit to at least let me test drive A3 which he had right in front of us, he replied to me saying that, that was the only car they had and someone was buying it so can not test drive it. After that I tried to push him a little more with 2008 A4, he replied that I need to make a commitment of buying one and THEN AND THEN ONLY I can test drive. In the conversation he also mentioned that if I did not have any specific model and year in mind and did not have commitment to buy it, IT WILL BE WASTE OF HIS TIME!!! Utterly disgusted with the treatment I left without any test drive experience. If this is the kind of service and customer treatment (and if this is the image Audi is trying to project of making customers feel stupid about expecting a simple thing from car dealership of test driving a vehicle before a purchase) I will be getting after I purchase Audi Vehicle, I am better off without buying one. This is the kind of experience that completely shattered the image I had about Audi being a high end and customer focused service car manufacturer. I believe Tom Woods Audi dealership and in turn Audi America has lost a customer and several that would have followed with my recommendation. More

The service department is horrendous. I specifically told them what the problem with the car was, but chose not to listen to me. I had two problems, front left speaker was blown, and the right rear whe told them what the problem with the car was, but chose not to listen to me. I had two problems, front left speaker was blown, and the right rear wheel bearing was shot. Specifically told them that, and they simply turned the car back over to me the next day saying "There's nothing wrong". It took three attempts and two drives in the car with the service guy to prove that there was a problem with the both the speaker and bearing. Horrendous service. I love Audi's and will always own one, but it is worth the drive to go south to Cincy or north to any other dealership besides TOM WOOD. More