Audi Indianapolis

Service changed oil and forgot to put oil back in car. Brought in 2013 Q5 for an oil change. Employees drove vehicle with no oil. Destroyed the engine. Management said they wanted to make things right. The Brought in 2013 Q5 for an oil change. Employees drove vehicle with no oil. Destroyed the engine. Management said they wanted to make things right. Their actions spoke louder than their words. They did not make things right. We are very disappointed in their service and their managers. More

My husband and I have nothing but great things to say about Tom Wood Porsche Audi. We bought our very first brand new A4 in 2011. The entire experience was great. Scheduling service was very convenient a about Tom Wood Porsche Audi. We bought our very first brand new A4 in 2011. The entire experience was great. Scheduling service was very convenient and we were always given a loaner car. In 2013 we were involved in an accident and came back to Tom Wood Porsche Audi to trade in our car for a brand new one. We were very upset having been hit by an uninsured motorist but Tom Wood Porsche Audi helped make it all better. From the minute we walked in we were treated very kindly. Joe Leblanc was wonderful to deal with and he took excellent care of us. He was very patient with us as we picked out our new 2014 A4 and waited for our old one to be fixed so it could be traded in. We not only consider Joe our go to salesperson there but also a friend! Caleb Nobbe in service has also been wonderful to work with. We will be back for many years to come!! More

Lee is without a doubt the premier Audi salesperson in the country! I have personally purchased 8 vehicles from Lee. He is a no nonsense, professional salesperson that always gives the best service and pr the country! I have personally purchased 8 vehicles from Lee. He is a no nonsense, professional salesperson that always gives the best service and pricing. If you want a carefree car buying experience, buy a Porsche or Audi from Lee at Tom Wood. Thanks Lee! More

Excellent customer service at delivery and follow-up. Sales representative answered all of my questions and made the delivery experience special. I love my Audi Q5! Sales representative answered all of my questions and made the delivery experience special. I love my Audi Q5! More

Have purchased several cars from this dealer, Moved to Colorado but still ordered car from Lee. flew to INDY and drove car back to colorado Colorado but still ordered car from Lee. flew to INDY and drove car back to colorado More

I HIGHLY RECOMMEND TOM WOOD AUDI. THEY ACTUALLY CARE ABOUT RELATIONSHIPS! My experience with Tom Wood Audi was absolutely phenomenal. My current lease is ending very soon and I was in the process of ABOUT RELATIONSHIPS! My experience with Tom Wood Audi was absolutely phenomenal. My current lease is ending very soon and I was in the process of searching for my next vehicle. I was looking at new Audi leases and the salesperson introduced me to the Sales Manager John. John asked me several question regarding my particular interest and vehicle needs. John suggested several options with respect to my next vehicle. After a lengthy discussion, John convinced me that maybe a new Audi lease would not be in my best interest since I will be retiring in a couple of months, my income will be reduced and financing maybe an issue. John suggested a certified pre-owned Audi would be the appropriate choice for my situation. Therefore I selected a certified pre-owned Audi Q5. WOW, what a pleasure it is to drive my new Q5. It’s pre-owned but it’s new to me and I am truly pleased with my decision. I have purchased and leased dozens of vehicles over the years. No one in my past has taken the time with me and I always felt the pressure of just “sign on the dotted line” please. John took his time with me and listened to my situation. I did NOT feel pressured to make a decision. John suggested that I take my time. “Purchasing a vehicle is an important decision for anyone to make”. I really did appreciate John’s effort to help make my decision a pleasant one. I am truly grateful. John, thank you. I would highly recommend Tom Wood Audi to any prospective buyer. Test-drive a Q5, you won’t believe it. More

I've purchased multiple vehicles from Tom Wood Porsche Audi and my latest vehicle needed regular maintenance, Jeremy Rodecap always goes above and beyond. He's always quick to respond and is extr Porsche Audi and my latest vehicle needed regular maintenance, Jeremy Rodecap always goes above and beyond. He's always quick to respond and is extremely pleasant to deal with. I don't mind going here because it's service with a smile! They also have a great coffee bar in the waiting area. More

After a bad experience at a local dealer, I made the trek from Southern Indiana to Tom Wood as I am very interested in the A4. Boy was it worth the drive. Great service and extremely knowledgeable sales fo from Southern Indiana to Tom Wood as I am very interested in the A4. Boy was it worth the drive. Great service and extremely knowledgeable sales force. I worked with Chris who informed me about all the facts on the car. He was patient and helpful. He even had activities to keep my young kids entertained which I have never seen at a car dealership. My wife loved the coffee machine! While we haven't made our final decision on the car, if we do go with the A4, you can guarantee I will drive back to Indy and purchase it from Tom Wood. Great people, great service, and a clean and friendly environment. Couldn't ask for anything more! More

I was in town and stopped in to get a sun visor bracket for my A4 that broke last week. After waiting 15 min. To be waited on the parts person at the counter hung up the phone and asked what I needed. I to for my A4 that broke last week. After waiting 15 min. To be waited on the parts person at the counter hung up the phone and asked what I needed. I told him I needed the right side sun visor bracket in silver for my A4. He looked up the part and told me " yes we have the part in stock and it would be $77.00". I was stunned I waited for a moment and confirmed the price, he said yes it is $77.00. I informed him I was just on the Internet and had found it at several sites for $34.00. He promptly said will it's $77.00 here. I told him I was not interested in buying the part from him and left. I DO NOT RECOMEND THIS DELARE TO ANYONE. More

This is, hands down, far and away, the absolute WORST service department I have ever visited in my life. I have been here a few times for warranty work and regular service, and they will do anything the service department I have ever visited in my life. I have been here a few times for warranty work and regular service, and they will do anything they can to get out of warranty repairs, including blatantly lie to your face and mistreat your vehicle. The previous time I was here my service advisors were CALEB and ANDREW, and it took in excess of return 4 trips to get them to actually do the warranty work, even though I told them exactly what the problem was and it was easily reproduced. I heard all the classic excuses, "It's normal" (it's not), "It's not covered by warranty" (it was), "It's a wear item" (definitely wasn't), etc. I ended up eventually dealing with JOE, the service manager, and the problem got fixed. On the most recent visit my service advisor was JULIE. I was in for a problem covered under warranty and they were supposed to be doing a diagnostic test for oil consumption that required filling the oil to a specific level per Audi instructions so they could measure the consumption. They overfilled the oil more than I have EVER seen ANY car overfilled (My guess is on purpose so it would pass the diagnostic). I told them it was overfilled and WELL over the max line on the dipstick. JULIE told me that the service manager requested I bring it back so they could fix it, but they gave it back to me the next day saying they only put in 4.9 quarts (about what was supposed to be in it). This was not even close to the truth. After picking up the car I immediately took it to an independent shop that I trust and verified that the car was overfilled by more than 2 quarts. Tom Wood put ~7 quarts of oil in a car that is only supposed to hold 4.5-4.8 qts!!! If you want a car covered by some sort of manufacturer warranty, do yourself a favor and avoid Tom Wood Audi in Indianapolis. Unfortunately I'll be driving 1-2 hours to one of the next closest Audi dealers when I need dealer service/support in the future. A sad fact is that doing this might realistically end up saving me time. We have had two Audis, and they are great cars, but, after dealing with Tom Wood I certainly won't be buying another. I will say that they are polite, and make sure that your transportation needs are met while they have your car. More