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Audi Indianapolis

Indianapolis, IN

4.6
497 Reviews
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4610B E 96th St

Indianapolis, IN

46240

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Showing 497 reviews

October 01, 2021

Friendly and fast service with a great working space with strong WiFi and good coffee. More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Snodgrass
Oct 01, 2021 -

Audi Indianapolis responded

Mike, thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with the Audi Indianapolis team. Drive safely, and we hope to see you back again down the road!

September 21, 2021

I put yes because there no "not sure" button. My experience with this dealer was sweet and sour. Sweet: The salesman Josh Kern. Excellent person and a pleasure to work with. I do recommend him ha More

by Rick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kern, Heather Moyer
Oct 04, 2021 -

Audi Indianapolis responded

Hi Rick, I'm happy to hear that you're overall pleased with your purchase, but its hard to hear that there were some aspects of your experience that fell short for you. I apologize that you felt that you weren't being given fair options from our sales team. We want our customers to feel respected and comfortable, and I'm sorry that we dropped the ball in this regard. It's nice that you enjoyed working with Josh and Heather, but I'm sorry that the other aspects of your experience were less than perfect. I'd like the chance to make things up to you, so please give me a call if you're willing to talk. Best, Andrew Long - Sales Manager - 317-848-4273

Feb 25, 2022 -

Rick responded

Hi Andrew, where there is a will, there is a way. If you were truly interested in listening to my side of the story, and making "things up to me", Josh Kern has all my information, he still send follow up emails.... I had enough details in the review for him to figure my identity and I would think he could had given my info to you if you walked a couple of cubicles over... posting call me does not shows commitment IMO. Lost opportunity. Rick.

September 14, 2021

I had an appointment and arrived on time was greeted by Ashley Eckler she was very professional answered my questions. She indicated the time it would take to diagnose my problems was two hours. I was pr More

by Marcr.worswick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Eckler
Sep 14, 2021 -

Audi Indianapolis responded

We are so happy to hear that you had such an efficient experience with Ashley and the team! Thank you for choosing Audi Indianapolis and for taking the time to share your feedback. We hope you will continue to choose us for your service needs!

September 09, 2021

I am always taken care of promptly and thoroughly. Mike Solis took great care of me. Kept me informed and was clear on what was done. More

by Dave.heeter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Graves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Buterbaugh
Sep 09, 2021 -

Audi Indianapolis responded

Dave, it's wonderful to hear Mike and our team took such excellent care of you during your recent service visit! We hope next time you're in need of automotive care you'll give Audi Indianapolis the chance to take informative and detailed care of you once more!

September 08, 2021

The people were very friendly and efficient. Ben gave expert service and great advice for future maintenance. Getting the rental car while my Audi was being worked on made the entire process easy and con More

by mrjohnruddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Robbins
Sep 09, 2021 -

Audi Indianapolis responded

Thank you for choosing Audi Indianapolis and we will certainly let Ben know that you appreciated his help! Please feel free to stop by or give us a call next time we can be of assistance. Take care!

September 08, 2021

What an awesome experience! So professional but comfortable buying a car with Dennis! What a beautiful car! Thank you for helping us buy the car of our dreams at an affordable price! Low financin More

by kcsawyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather, Dennis Buterbaugh
Sep 09, 2021 -

Audi Indianapolis responded

Dennis will be thrilled to hear that you are enjoying your new car. Thank you for choosing Audi Indianapolis. Please stop by if there is anything else we can do for you. Take care!

September 02, 2021

Everyone was pleasant and helpful during my visit. No mask were worn by anyone but me which made me uncomfortable but I went outside for most of my time. Estimated time was 90 minutes and was right on t More

by diannepfennig
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept
Sep 03, 2021 -

Audi Indianapolis responded

Thank you for trusting us with your service needs! Customer safety is our top priority and I want to apologize that you weren't fully comfortable. I am grateful for this feedback and I will share it with the rest of my team. If there is anything else that I can do to assist you, please give me a call. Caleb Nobbe - Service Manager - 317-848-3771

August 31, 2021

Dennis and the team at Audi of Indianapolis were great! I was able to quickly work the deal over the phone and picked up same day. They were quick to work with me and negotiate to a deal that worked for all More

by Shelby fan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Buterbaugh
Sep 01, 2021 -

Audi Indianapolis responded

Thanks for the great review and for trusting the Audi Indianapolis team to pair you with the perfect car! We're glad to hear that Dennis helped your visit go quickly and smoothly. Safe travels in your new ride, and thank you for allowing us to help you find it!

August 22, 2021

My experiences with Audi Indy service department have always been excellent. Justin was able to work me into their busy schedule for routine maintenance. Work is always done fast and thorough. More

by Jwittkamper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin G. Service dept.
Aug 23, 2021 -

Audi Indianapolis responded

We appreciate your wonderful review, and we're glad to hear that Justin was helpful and ensured that your car was safe. See you when you need us next!

August 20, 2021

Justin (Service Advisor) did a great job informing of the repairs necessary and getting the work completed in a timely manner. Explained additional work that was recommended and offered contact information w More

by wbaron3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Gillespie
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