Audi Hunt Valley

Audi A5 Sportback, Fantastic experience! I contacted Audi Hunt Valley in search for a particular vehicle, they let me know that they did in fact have the vehicle I was looking for coming into I contacted Audi Hunt Valley in search for a particular vehicle, they let me know that they did in fact have the vehicle I was looking for coming into inventory shortly. That's where the magic started to happen. I received a daily call from the Audi Sales Manager, Bob Schulman, he kept me informed on the current status of the car, along with providing details about the car so I was prepared when it arrived. Bob kept his commitments, called me back when he said he would call back, wasn't overly pushy, and communicated perfectly. He let me know that when the car arrived it needed to be inspected, which resulted in him being up front and honest about replacing two tires, along with a minor repair of a door ding that would need to be taken care of if I was interested in the vehicle. We set up an appointment for me to see the vehicle, when I arrived, the vehicle was parked out front and they were ready for me to take it for a spin. After a nice drive, during which he went over the different features the vehicle had, we sat down, talked numbers, put a price on my trade, and ultimately came to a deal. This was after he offered a veterans discount on an additional key, and showed me all the paperwork on the car (Carfax, inspection results from two different dealers, etc). Bob was very up front about everything during the transaction, when I told him I wasn't interested in certain things, he didn't force the issue, he also took time to go over different options that may have saved some money. After we settled on a number, Bob then took the time to go over in detail all of the different features on the vehicle, pointing out things that may be beneficial as well as other things that may not be as useful. The entire experience was really pleasant, I feel like they valued my time, and were still comprehensive enough to get me the information I needed before departing. They also made a commitment to detail the vehicle, filled it with gas, and take care of the small ding on the door at a convenient time. If you are looking for a new or used car, do not pass up Audi Hunt Valley, the price on the car was competitive, the sales team was amazing, and the service provided thus far has been second to none. Thanks!! More

Audi Hunt Valley will leave you content in every step of the way. It is one of the few dealerships (I have been to many) which have wonderful team and they do everything they can to help customers drive one the way. It is one of the few dealerships (I have been to many) which have wonderful team and they do everything they can to help customers drive one of their products. Though we had few Audi dealerships that were close to our home but we chose Audi Hunt Valley due to its reputation and genuineness. Personally, I have come across many sales person all these years. However, Mr. Casey is one gentleman who stands out among all of them. It's to him and sales manager - Jesse, credit that my wife is driving Audi Q5 today. They both took care of me and my wife every step of the way. Casey offers unparallel customer service. My wife and I have made a commitment to this amazing individual for life. I wish him very best in life and hope who-ever reads this review won't hesitate a bit to go to this wonderful dealership and meet amazing personalities who are always willing to help and most importantly honest. More

Maintenance department Make sure that you get a second opinion before you have any recommended mantainence completed by this dealership. Odds are that you will find out that Make sure that you get a second opinion before you have any recommended mantainence completed by this dealership. Odds are that you will find out that you are being overcharged or they're recommending that you have work done to your vehicle that it doesn't need. More

Over The Top Service My experience at Audi Hunt Valley was absolutely incredible. This was my 4th Audi and definitely my easiest shopping experience. John was the best sal My experience at Audi Hunt Valley was absolutely incredible. This was my 4th Audi and definitely my easiest shopping experience. John was the best sales person I have ever dealt with and went above and beyond to make sure he met my expectations. He was very knowledgeable on the brand and was quick to response. Would recommend him to everyone. The rest of their team were also great to desk with. The sales manager Tony was very helpful in getting me the answers I needed and so was their finance manager Wil. Everyone should buy a car at Audi Hunt Valley! More

Once again, the best place to take your vehicle for service My experiences have always been great at Audi Hunt Valley. I know that some may not have the same feelings, but the facts are the facts. No matter w My experiences have always been great at Audi Hunt Valley. I know that some may not have the same feelings, but the facts are the facts. No matter which service representative has helped me (in this case, my new Service Consultant is Ricky Gibson), I can guarantee that the experience will be the same great service every time. There are very competent technicians working there, and everyone enjoys their job...it's that evident. That said, I will never take my Audi A7 to another place. The best part of any of my experiences there are the people. It feels like family every time. From the service counter, to the cashiers, to the parts guys...even the salespersons are genuinely friendly. No place is perfect, but if you ever have an issue with you service visit (which I doubt), you will come away satisfied because THEY WILL RESOLVE IT. Your satisfaction and safety are paramount to them, and they absolutely cut no corners. I promise you that they are not the typical dealership/service business. They simply want you to return. They have more-than expert managers in each function, and they catch mistakes very quickly. My last visit for service revealed an issue that Rick and the Service Manager Frank had discovered, and it was that I had been mistakenly charged twice for an item. While some dealerships and their respective service enterprises would have overlooked this, Rick discovered it while we were quality checking my invoice for work done. My point is that they could have ignored it due to my great trust in them. If I had found it later, I would have just brought it to their attention...no problem. However, they brought it to mine. Moreover, the credit was applied to my credit card before I returned home! This long review is to dispel any misgivings about Audi Hunt Valley. They like many of us may have "Bad days", but they do not let the bad days "have them". I have been, and always will be a loyal customer. I do apologize for not remembering the lovely Cashier's names, but they have the greatest personalities! More

I haven't even been there yet , and I'm getting the feeling they'd rather I didn't. I would be a new customer, and the online service scheduling tool is horribly complicated, and t , and I'm getting the feeling they'd rather I didn't. I would be a new customer, and the online service scheduling tool is horribly complicated, and the person on the phone couldn't see her way to scheduling my appointment unless I gave her the VIN (because it would help her know if there were recalls). That would be terrific if I was sitting in my car making the appointment, but not very helpful otherwise. The Audi Hunt Valley "Service" department could do a little better with their upfront customer "service." -unnecessarily pissed. More

Excellent service I brought my car in for service, and as always, Audi Hunt Valley delivered. Their staff and techs are 100% professional, respectful, and caring about I brought my car in for service, and as always, Audi Hunt Valley delivered. Their staff and techs are 100% professional, respectful, and caring about the customer's concerns and needs. They are more than helpful to accommodate with scheduling and solving car related issues. I totally recommend this dealership if one wishes to maintain their car in tip top shape! More

Satisfied with purchase of Q5 SUV Salesman listened to what I wanted in a SUV, asked questions to further customize and clarify, showed me a recommendation and test drove car. Asked w Salesman listened to what I wanted in a SUV, asked questions to further customize and clarify, showed me a recommendation and test drove car. Asked what I liked about it and worked with me for a few weeks to bring me to a point if decision. I also looked at and test drive BMW, Volvo, Mercedes and Subaru Outback SUVs. The final choice was between BMW and Audi. During this time, I made return trips to BMW and Audi dealerships numerous times. Salesman and sales manager were patient, answered my questions and worked with me on price. Finally decided Q5 was for me. Follow-up service options were clearly explained; salesman and technical rep invited me to return to dealership for tutorials in using the advanced technology in the car. More

A Great Experience Awaits You! There are no end of the words in the English language that can describe my awesome experience at this dealership. I needed to have my Audi A7 service There are no end of the words in the English language that can describe my awesome experience at this dealership. I needed to have my Audi A7 serviced due to a left headlamp malfunction. A good acquaintance recommended Audi Hunt Valley. Although I hail from a distance away (Reisterstown, Md), I decided to give it a try. My Service Representative was Tony Watson, and I cannot say enough good things about that young man! He is very personable and genuine - just like everyone else within those walls. I met a salesman named Rick who indulged me in great conversation, and I believe I also met and had a great experience with their General Manager. The point is that I only came in for service, and was treated with the utmost courtesy and respect! To qualify my experience, Tony did not try to "up-sell" me on repairs that were not needed at the time. Their interface with the in-processing of your vehicle is very state of the art. The most important aspect is that these are all competent folks, who would not dare treat you in a condescending manner. I do not remember their names, but even the Parts Department Representatives were just as knowledgeable, genuinely courteous, and personable. When you walk in - no matter what your visit may be for, you get a feeling that the staff in every department are happy to work there. Please be mindful that the car business (all aspects) is dog-eat-dog, and bottom line based. Not at this dealership...you will have to see it for yourself. I am a US Army veteran, who served this country honorably. That said, am not an employee, received no special to write this, and stand by my word. I love Audis, and will go nowhere else for my next one. If you're tired of games at dealerships, please do yourself a favor and try Audi Hunt Valley. Tony and Crew...I will see you very soon for my 55,000 mile service! I'll also write another review then as well! More