Audi Hunt Valley

Set scheduled service. Went perfect. Timing, scheduling, and service were spot on. They sent a video of the under carriage showing the car and gave their opinion. Will go back again. and service were spot on. They sent a video of the under carriage showing the car and gave their opinion. Will go back again. More

My wife and I had been looking for a used RS RS5 for a long time. We found one at Audi Hunt Valley, which was a bit of a concern as we are in California, but they are an Auto Nation Dealership, so I figur long time. We found one at Audi Hunt Valley, which was a bit of a concern as we are in California, but they are an Auto Nation Dealership, so I figured they could transfer it to a local Auto Nation Dealership for a charge. On Monday: I connected with Nick Hill at Audi Hunt Valley. Nick sent me information on the car I wanted, and we worked out the details (Including Price and Shipping Cost) to have it shipped to an Auto Nation Dealer in my area. On Tuesday: I connected with a local Auto Nation Dealer (Roseville Subaru), where the car was to be shipped. They advised there would be some advantages if I purchased the vehicle from them directly and that since they were all one Auto Nation Family, it wasn't an issue to move the deal. I signed paperwork agreeing to the price and the non-refundable shipping charge. Kevin, the used car Manager at Audi Hunt Valley, called me and asked why I moved the deal. I explained that, according to the local dealership, it was better for them to do the deal since they were in California and could offer the Auto Nation fice day guarantee. I said I'd like to buy the car and hoped they could work out the details between the two dealerships. He said they could. Wednesday: Audi Hunt Valley sold the car to someone else, and when I was finally able to get someone on the phone, Kevin said, "He didn't know I was still interested in the car." I'm not sure if it is all of Auto Nation or just the management at Audi Hunt Valley, but these people are without a business, moral, or ethical compass! More

I purchased a 2018 Audi A4 from this dealership with an extended warranty. I ended up trading in the vehicle for another and proceeded to go through the process of canceling my extended warranty and reques extended warranty. I ended up trading in the vehicle for another and proceeded to go through the process of canceling my extended warranty and requesting a partial refund. My wife went to the dealership on 11/21/19 to complete the cancellation form which is required for the dealership to process the refund. Yesterday (2/14/20) I called to try and find out why I had not received a check (3 months later) and was unable to reach the finance manager (William) as he was out of office. William called me today (2/15/20) explaining that the request was still pending with Safeguard (warranty company) and that he would “have to call them on Monday to see what was the hold up”. After getting off the phone with William, I called Safeguard directly. Safeguard informed me that the dealership never submitted the paperwork for a cancellation. In fact, they could see that the dealership accessed my account on 11/21/19 but didn’t do anything else. Safeguard informed me that once the paperwork is submitted to them it would take an additional 3-4 weeks to cut a refund check. I called William back to try and get clarification as to why he told me 1) they were closed on Saturday and 2) why he hadn’t submitted my cancellation request. William informed me that he had indeed submitted it. After explaining to him I knew he didn’t he switched to “well the home office submits those so I need to follow-up on Monday with them”. This is absolutely absurd. In the auto industry there is a term called charge back which basically means if there’s a refund for a warranty that ends up hitting the bottom dollar of the finance department because they can’t report that they earned that money if you’re canceling a warranty. What I’m assuming is happening is that the finance department at Hunt Valley is not submitting the cancellation request in a timely manner. As a result, the customer is not receiving their funds. To make matters worse, safeguard only refunds within three months, so I told William I expect a call on Monday with details of when I will receive my check. BE ADVISED if you have sold a car and are waiting on a refund check. If I had not called, no one at Hunt Valley Audi would have called me to check on it. This is a complete scam. I will never be doing business with this dealership again and I will be advising all family, friends and co-workers to avoid doing business with Audi Hunt Valley. I’ve grown up in Baltimore county my entire life and know many people in the community. This type of business practice shouldn’t be allowed. Three months later, I’m still waiting on a partial refund for my warranty. I sincerely hope a GM sees this feedback and investigates how many other cancellation requests may be in the pipeline. More

Customer Cars Taken Home Overnight without Permission An AutoNation Audi mechanic took my car on an 87-mile joyride overnight out-of-state to his home (in York, PA) without my permission, and I have it al An AutoNation Audi mechanic took my car on an 87-mile joyride overnight out-of-state to his home (in York, PA) without my permission, and I have it all caught on my dash cam. I noticed my car had no gas and 87 more miles on it then when I dropped it off for a recall (which wasn't even completed). Not only did he take my car without permission, but he drove it recklessly, including driving 90+ mph on 25 mph country roads. And worst of all the dealer not even knowing this happened, covered it up when confronted, lied about knowing, and told me they were within their rights to "test drive" my car how they see fit. The service writer lied, the Service Manager lied. They didn’t even know it happened. I went to the general manager, Mitch Henson, to explain what had happened, explained I have it all on my dash cam, and to seek some sort of resolution, but they blew me off. If people knew their expensive cars were being taken home by employees and driven recklessly, I seriously doubt anybody would want to take their cars to this dealership. The best part when I told the general manager he was doing 90 in my car, he said "sometimes they have to drive that fast to properly test the car." Seriously! More

Audi A5 Sportback, Fantastic experience! I contacted Audi Hunt Valley in search for a particular vehicle, they let me know that they did in fact have the vehicle I was looking for coming into I contacted Audi Hunt Valley in search for a particular vehicle, they let me know that they did in fact have the vehicle I was looking for coming into inventory shortly. That's where the magic started to happen. I received a daily call from the Audi Sales Manager, Bob Schulman, he kept me informed on the current status of the car, along with providing details about the car so I was prepared when it arrived. Bob kept his commitments, called me back when he said he would call back, wasn't overly pushy, and communicated perfectly. He let me know that when the car arrived it needed to be inspected, which resulted in him being up front and honest about replacing two tires, along with a minor repair of a door ding that would need to be taken care of if I was interested in the vehicle. We set up an appointment for me to see the vehicle, when I arrived, the vehicle was parked out front and they were ready for me to take it for a spin. After a nice drive, during which he went over the different features the vehicle had, we sat down, talked numbers, put a price on my trade, and ultimately came to a deal. This was after he offered a veterans discount on an additional key, and showed me all the paperwork on the car (Carfax, inspection results from two different dealers, etc). Bob was very up front about everything during the transaction, when I told him I wasn't interested in certain things, he didn't force the issue, he also took time to go over different options that may have saved some money. After we settled on a number, Bob then took the time to go over in detail all of the different features on the vehicle, pointing out things that may be beneficial as well as other things that may not be as useful. The entire experience was really pleasant, I feel like they valued my time, and were still comprehensive enough to get me the information I needed before departing. They also made a commitment to detail the vehicle, filled it with gas, and take care of the small ding on the door at a convenient time. If you are looking for a new or used car, do not pass up Audi Hunt Valley, the price on the car was competitive, the sales team was amazing, and the service provided thus far has been second to none. Thanks!! More

Audi Hunt Valley will leave you content in every step of the way. It is one of the few dealerships (I have been to many) which have wonderful team and they do everything they can to help customers drive one the way. It is one of the few dealerships (I have been to many) which have wonderful team and they do everything they can to help customers drive one of their products. Though we had few Audi dealerships that were close to our home but we chose Audi Hunt Valley due to its reputation and genuineness. Personally, I have come across many sales person all these years. However, Mr. Casey is one gentleman who stands out among all of them. It's to him and sales manager - Jesse, credit that my wife is driving Audi Q5 today. They both took care of me and my wife every step of the way. Casey offers unparallel customer service. My wife and I have made a commitment to this amazing individual for life. I wish him very best in life and hope who-ever reads this review won't hesitate a bit to go to this wonderful dealership and meet amazing personalities who are always willing to help and most importantly honest. More

Maintenance department Make sure that you get a second opinion before you have any recommended mantainence completed by this dealership. Odds are that you will find out that Make sure that you get a second opinion before you have any recommended mantainence completed by this dealership. Odds are that you will find out that you are being overcharged or they're recommending that you have work done to your vehicle that it doesn't need. More

Over The Top Service My experience at Audi Hunt Valley was absolutely incredible. This was my 4th Audi and definitely my easiest shopping experience. John was the best sal My experience at Audi Hunt Valley was absolutely incredible. This was my 4th Audi and definitely my easiest shopping experience. John was the best sales person I have ever dealt with and went above and beyond to make sure he met my expectations. He was very knowledgeable on the brand and was quick to response. Would recommend him to everyone. The rest of their team were also great to desk with. The sales manager Tony was very helpful in getting me the answers I needed and so was their finance manager Wil. Everyone should buy a car at Audi Hunt Valley! More

Once again, the best place to take your vehicle for service My experiences have always been great at Audi Hunt Valley. I know that some may not have the same feelings, but the facts are the facts. No matter w My experiences have always been great at Audi Hunt Valley. I know that some may not have the same feelings, but the facts are the facts. No matter which service representative has helped me (in this case, my new Service Consultant is Ricky Gibson), I can guarantee that the experience will be the same great service every time. There are very competent technicians working there, and everyone enjoys their job...it's that evident. That said, I will never take my Audi A7 to another place. The best part of any of my experiences there are the people. It feels like family every time. From the service counter, to the cashiers, to the parts guys...even the salespersons are genuinely friendly. No place is perfect, but if you ever have an issue with you service visit (which I doubt), you will come away satisfied because THEY WILL RESOLVE IT. Your satisfaction and safety are paramount to them, and they absolutely cut no corners. I promise you that they are not the typical dealership/service business. They simply want you to return. They have more-than expert managers in each function, and they catch mistakes very quickly. My last visit for service revealed an issue that Rick and the Service Manager Frank had discovered, and it was that I had been mistakenly charged twice for an item. While some dealerships and their respective service enterprises would have overlooked this, Rick discovered it while we were quality checking my invoice for work done. My point is that they could have ignored it due to my great trust in them. If I had found it later, I would have just brought it to their attention...no problem. However, they brought it to mine. Moreover, the credit was applied to my credit card before I returned home! This long review is to dispel any misgivings about Audi Hunt Valley. They like many of us may have "Bad days", but they do not let the bad days "have them". I have been, and always will be a loyal customer. I do apologize for not remembering the lovely Cashier's names, but they have the greatest personalities! More

I haven't even been there yet , and I'm getting the feeling they'd rather I didn't. I would be a new customer, and the online service scheduling tool is horribly complicated, and t , and I'm getting the feeling they'd rather I didn't. I would be a new customer, and the online service scheduling tool is horribly complicated, and the person on the phone couldn't see her way to scheduling my appointment unless I gave her the VIN (because it would help her know if there were recalls). That would be terrific if I was sitting in my car making the appointment, but not very helpful otherwise. The Audi Hunt Valley "Service" department could do a little better with their upfront customer "service." -unnecessarily pissed. More