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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,514 Reviews
Call Service Center (847) 843-9900

3,514 Reviews of Audi Hoffman Estates - Service Center

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May 25, 2024

Very professional and very fast. Explained everything throughout the whole experience in an easy to understand way. More

by Janice47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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May 29, 2024 -

Audi Hoffman Estates responded

Thank you so much for your kind words, Janice, and for taking the time to leave us this wonderful feedback!

Helpful
May 23, 2024

Great service, nice people very friendly and professional, good car wash after service, nice place More

by ANDYSKI2012
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
May 22, 2024

Very easy and pleasant experience with my oil change. They updated me every step of the way More

by ESOUROUNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
May 22, 2024

Very accommodating in scheduling service and following up with a diagnosis. They are very professional and reassuring. More

by ILONAVITOSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Audi Hoffman Estates responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
May 22, 2024

I’ve had my car in more than once for the same issue & am still having problems. Honestly, just replace the part. More

by Iris
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Jun 01, 2024 -

Audi Hoffman Estates responded

Thank you for your review, Iris. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Helpful
May 21, 2024

Had to stop in due to a warning light. Got in early and Service was as able to turn my car around in just a few minute. Very happy! More

by SCOTORUIMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
May 29, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
May 19, 2024

Right from scheduling my appointment to the service itself it was a great experience. Well done! More

by chitram2i1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim machonga
Report | Print
May 20, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tim met your service expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

Helpful
May 18, 2024

Always taje mu Audis to Audi Hoffman Estates. They fix it right the first rime. More

by glandesjr
Recommend Dealer
Yes
Employees Worked With
Pat in service dept
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May 19, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

Helpful
May 17, 2024

Friendly service advisors timely and needed service. From arrival to departure it was an excellent experience More

by AA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
May 18, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a positive experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
May 17, 2024

I always receive exceptional service when I bring my vehicle into Audi Hoffman Estates. This experience was no exception. I had to drop my car off 24 hours early due to schedule and no issue they help t More

by MICHAEL.EESLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy in service
Report | Print
May 19, 2024 -

Audi Hoffman Estates responded

Michael, it's great to hear that we were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

Helpful
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