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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,637 Reviews
Call Service Center (847) 843-9900

3,637 Reviews of Audi Hoffman Estates - Service Center

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October 04, 2024

The experience was great. They did everything they said they would do in a timely manner. More

by BLORENCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

October 03, 2024

Anthony was my service advisor, he was friendly and made sure I got the one year service I needed, only one issue was my phone apps were erased I had to call to have him walk me through how to reinstall the More

by DEBBIEC1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Audi Hoffman Estates responded

Thank you so much for your kind words, Debbie, and for taking the time to leave us this wonderful feedback!

October 03, 2024

It was easy to get an appoint and my service provider was great and he took care of me. More

by HUNTERJEFFERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian James
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Oct 03, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 03, 2024

Everything went as expected for my visit to get the car serviced. The waiting area was well maintained and the people were nice. More

by CMDELY
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name of anyone
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Oct 03, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

October 03, 2024

The technician did a good job in programming the key and identifying the back speaker for the reverse camera not working More

by GEORGE25MURAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name
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Oct 03, 2024 -

Audi Hoffman Estates responded

Thank you so much for your kind words, George, and for taking the time to leave us this wonderful feedback!

October 01, 2024

Excellent service. I've been servicing my car only here for 7 years. But... Guys, you have the worst coffee. The BMW dealer has it 100 times better. And with your car p More

by DARKBOX666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Yusko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 01, 2024

Very friendly service staff and great efficient customer service experience overall. Best Audi dealership in the Midwest area! More

by OLIVER.BRAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
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Oct 01, 2024 -

Audi Hoffman Estates responded

Oliver, Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

October 01, 2024

I love working with Garet who is always very proactive with my needs and Michaela in the service department who is a delight. More

by BRIAN@BRIANJCOHANLAWOFFICES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garet, Michaela
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Oct 01, 2024 -

Audi Hoffman Estates responded

Brian, Thank you so much for your kind words for Garet and Michaela, and for taking the time to leave us this wonderful feedback!

October 01, 2024

I was not happy due to incomplete information, lack of accountability and customer service by the manager. I escalated my issue with the service manager and his response was rude and not ready to take acc More

by Bbhaves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department manager and Makeyla
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October 01, 2024

They were able to fix the problem with my car and i was very satisfied. More

by chloekarwowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy and Anthony
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Oct 02, 2024 -

Audi Hoffman Estates responded

Thank you so much, Chloe, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

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