Audi Hoffman Estates - Service Center

Great car great service. Wippers were not clearing windshield using defroster during snowy and icey conditions without using windshield spraying. Customer Service replaced bot Wippers were not clearing windshield using defroster during snowy and icey conditions without using windshield spraying. Customer Service replaced both Wippers. I feel confident this will correct my problem. More

Good Service Went in to get air in one of my tires ended up with appointment for new tires next Wednesday. Service rep was very friendly and helpful kept me up da Went in to get air in one of my tires ended up with appointment for new tires next Wednesday. Service rep was very friendly and helpful kept me up dated. The car was cleaned but once home I noticed the car was still dirty! Inside had not been vacuumed our mats were very wet I had to dry them still dirty on the out side. Some times they do a good job in cleaning the car other times not so good! More

Great Service! Outstanding service by Rick Kelstrom, who explained, in detail, what needed to be done.. loaner was provided and he asked me what time I would like to Outstanding service by Rick Kelstrom, who explained, in detail, what needed to be done.. loaner was provided and he asked me what time I would like to pick up the car and I said if you could have it done by 2:00pm, I would appreciate. He called to give me a progress report and to inform me that front and rear brakes would have to be done. Since I was pretty sure I would need new brakes, I told him to go ahead with the repair. He said they would still try to meet my 2:00pm request and the car was actually done by 1:30! Great communication and terrific service! It's a pleasure to work with Rick. More

Happy Customer It's a pleasure to deal with Rick. He makes me feel like most important customer every time. Thank you! Great guy, great professional service ! It's a pleasure to deal with Rick. He makes me feel like most important customer every time. Thank you! Great guy, great professional service ! More

Thanks Great experience! Very accommodating (I didn’t have a reservation). Beautiful facility ..... I’ll be back for any service needs . Great attitude fr Great experience! Very accommodating (I didn’t have a reservation). Beautiful facility ..... I’ll be back for any service needs . Great attitude from all - thanks More

Fast Service Scheduled a last minute appointment and they were able to squeeze us in. Very nice people in the service center who made the whole experience very ple Scheduled a last minute appointment and they were able to squeeze us in. Very nice people in the service center who made the whole experience very pleasurable. Thank you More

Rick is Amazing I was having a horrible Valentine's Day. Blew a tire and broke my phone in the space of 5 mins. Rick made the fix for my car easy and seamless. I was having a horrible Valentine's Day. Blew a tire and broke my phone in the space of 5 mins. Rick made the fix for my car easy and seamless. More

service Mike was quick to write up service order then porter quickly took car and friendly service was done from start to finish everything went great. Mike was quick to write up service order then porter quickly took car and friendly service was done from start to finish everything went great. More

Great service! Great service for our first time there. Will be coming back. Ted was very helpful and provided us with all the information we needed for our Audi. Great service for our first time there. Will be coming back. Ted was very helpful and provided us with all the information we needed for our Audi. More