Audi Hoffman Estates - Service Center

Excellent Service I love the professionalism and personal touch! The staff always greets me and knows me by name. So accommodating ! I never go anywhere else. On my I love the professionalism and personal touch! The staff always greets me and knows me by name. So accommodating ! I never go anywhere else. On my fourth car with this dealership. Jacek literally brings my loaner to my home and drives my R8 in for service! More

My repair I had a great experience dealing with Andy over there. He is a great guy, and worth his weight in gold to your facility. Thank you. I had a great experience dealing with Andy over there. He is a great guy, and worth his weight in gold to your facility. Thank you. More

Great Service Dept The very best service department I have ever dealt with.My thanks to Ted McConnell ,Mike Torelli and Rick Kelstrom who are always friendly courteous a The very best service department I have ever dealt with.My thanks to Ted McConnell ,Mike Torelli and Rick Kelstrom who are always friendly courteous and very helpful when you bring your car in for service.The service department and these employees are the reason I have been a customer of Audi Hoffman Estates for over fifteen years.I highly recommend this dealership and its service department. More

painless Rick went out of his way to accommodate my recall appointment even though I came in on the wrong day and provided a loaner car also! Rick went out of his way to accommodate my recall appointment even though I came in on the wrong day and provided a loaner car also! More

Above and beyond Ted provided exceptional service when I stopped in this week for a burned out backlight. He not only explained the process in detail and ordered the n Ted provided exceptional service when I stopped in this week for a burned out backlight. He not only explained the process in detail and ordered the necessary part he also asked his service man if they could repair a couple of dings I have on the side of my Q5 from a hailstorm. I did not request this but he went ahead and offered it which I greatly appreciate. More

Excellent Service! Rick and the crew were great — very satisfied! Audi Hoffman Estates has a good waiting area and quick service. Highly recommended for any Audi service Rick and the crew were great — very satisfied! Audi Hoffman Estates has a good waiting area and quick service. Highly recommended for any Audi service. More

Great service Great communication from Rick and the technicians are thorough. Only recommendation is to offer various price-ladder options for parts since Audi OEM Great communication from Rick and the technicians are thorough. Only recommendation is to offer various price-ladder options for parts since Audi OEM parts are incredibly expensive- especially for used cars out of warranty. This should be made available when discussing repair options. More

Always awesome even without appointment Ted always goes the extra mile and gets me whatever help I need. Very friendly and knowlegeable .... he even helped figure out how to use my apps in c Ted always goes the extra mile and gets me whatever help I need. Very friendly and knowlegeable .... he even helped figure out how to use my apps in car. More

Very friendly and respectful. Mike T. in service was very helpful. When a part needed to be ordered, he arranged for someone to pick up the car and return it, leaving it with a lo Mike T. in service was very helpful. When a part needed to be ordered, he arranged for someone to pick up the car and return it, leaving it with a loaner. More

Great customer service from beginning to end Rick was very helpful when I brought my car in for service. The time spent checking in and out was minimal and enjoyable. I was a great experience f Rick was very helpful when I brought my car in for service. The time spent checking in and out was minimal and enjoyable. I was a great experience from beginning to end. More