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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,907 Reviews
Call Service Center (847) 843-9900

3,907 Reviews of Audi Hoffman Estates - Service Center

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September 05, 2025

great attention to detail comfort and cistern service and ana’s customer service Tim is the best More

by ANNA.BRESLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2025 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

September 04, 2025

It was your average service visit. When my car was thirsty you gave it oil. ?? More

by DM.PERRY
Recommend Dealer
Yes
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Sep 05, 2025 -

Audi Hoffman Estates responded

Thank you for your review. We appreciate your business and hope to see you again!

September 03, 2025

Took my car that is less than a year old in for a service. I usually get it back washed and vacuumed but that was not done. That was the least of my worries, I walked around the car to see if indeed More

by Timoswearingen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Machonga
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August 31, 2025

Very clean and hospitable dealership. Everyone was attentive and friendly. Jim DeRosa was very helpful and I look forward to doing business with him again in the future. More

by Jacob E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim DeRosa
Report | Print
Aug 31, 2025 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

August 30, 2025

Had Tim as my service advisor and he was absolutely amazing. Phenomenal service from all the mechanics & great service all around. Will be the only Audi dealership I take my S3 to! Highly recommend Tim More

by Rkoz2626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Report | Print
Aug 30, 2025 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

August 29, 2025

Tim Machonga of Audi Hoffman Estates when above and beyond to help us! He is an all star! The maintenance crew did an awesome job on my car! Couldn’t be happier! More

by FWTRIABOYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Report | Print
Aug 29, 2025 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 28, 2025

The team was very thorough with my vehicle also hand d hand washed it I so appreciate the service More

by marlenederiggi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim and Dennis also in service
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Aug 28, 2025 -

Audi Hoffman Estates responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 28, 2025

Everyone was very friendly and professional and had my car when promised. Would come back again to have my car serviced. More

by SCDHAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name of service guy
Report | Print
Aug 28, 2025 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

August 26, 2025

Always professional, supportive and at cause to excede this customers expectations which is appreciated very muchb More

by allen.kronstat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Anthony
Report | Print
Aug 26, 2025 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

August 26, 2025

Excellent work by Tim and the service dept. at Audi of Hoffman Estates. Tim guided me through the whole claims process and stayed on top of the warranty company. Appreciate his strive for servi More

by SARGONKANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim (Service Dept)
Report | Print
Aug 26, 2025 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

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