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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,817 Reviews
Call Service Center (847) 843-9900

3,817 Reviews of Audi Hoffman Estates - Service Center

Sort by
May 09, 2025

This system would not bring up a keyboard yet I HAD to enter a min of 15 words! Poor design! More

by MAUIBOUNDCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
May 09, 2025 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

May 07, 2025

Constant back and forth trying to fix silly parts, left my car for a WEEK! Tim said all noise was gone, drove car 2 minutes off lot and noise was genuinely made worse, one unrelated issue fixed but nothing More

by owenhaagstudents
Recommend Dealer
No
Employees Worked With
Tim M
Report | Print
May 10, 2025 -

Audi Hoffman Estates responded

Owen, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

May 03, 2025

Great Customer service! Very knowledgeable! Overall awesome experience ! Will definitely recommend. Arlen - service advisor was very professional, with great knowledge, and More

by Lnowakowski81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlen
Report | Print
May 03, 2025 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 03, 2025

Standard Oil Change annual service and they knew I was waiting and I was there for two hours with a scheduled appt More

by MDCRONAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
May 03, 2025 -

Audi Hoffman Estates responded

Thank you for taking the time to share your review, and we apologize for the long wait. We sincerely value your business and hope you will give us another opportunity to serve you!

May 02, 2025

Tim is very knowledgeable about Audi's, he is most helpful and explains everything in great detail! Tim is a true asset to this dealership! More

by TRICIA11
Recommend Dealer
Yes
Employees Worked With
Tim M.
Report | Print
May 02, 2025 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

May 01, 2025

They were courteous and responsive. They kept me updated on the progress of the repair. More

by Hal
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Report | Print
May 01, 2025 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 30, 2025

I did annual routine oil change and tire rotation. No big issues with my car and I am satisfied with the service. More

by WNG4
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2025 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

April 29, 2025

Very helpful made my choice for having my vehicle serviced easy. They answered all my questions. I felt very comfortable and confident they could get the job done and in a timely manner. Thank you! More

by JOERLELENIEWSKI
Recommend Dealer
Yes
Report | Print
Apr 29, 2025 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 29, 2025

Painless other than the cost! Tim was great to work with. Painless other than the cost! Tim was great to work with. Workmanship was top notch. More

by Michaelrogers2
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Apr 29, 2025 -

Audi Hoffman Estates responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

April 26, 2025

My experience this time was excellent. A home run for Audi of Hoffman. Brian was spot on and never missed a step. More

by liesenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian my service manager
Report | Print
Apr 26, 2025 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

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