Audi Hoffman Estates

I have purchased 6 new and 1 used Audi from Schaumburg Audi and have all my vehicles serviced at Schaumburg Audi. Everyone I deal with is very friendly. New car Manager Jim Iverson and my salesman Dean Audi and have all my vehicles serviced at Schaumburg Audi. Everyone I deal with is very friendly. New car Manager Jim Iverson and my salesman Dean Turner are great guys who are very accommodating to all my needs and when I need to get a vehicle serviced, I simply call my Service Manager Ed Stowicki and within 7 days or so (many times with 3 days) , I can get an appointment with a complimentary loaner. Jim Iverson keeps my apprised of all the new Audi models that are coming out. All in all, Schaumburg Audi is my first and only choice when it comes to buying a car. And of course, an Audi is my only choice in a car. More

This was the first time I had ever had the opportunity to buy a brand new car, Schaumburg Audi made it the worst, most stressful and most time-consuming process I have ever encountered. It started on about buy a brand new car, Schaumburg Audi made it the worst, most stressful and most time-consuming process I have ever encountered. It started on about September 10th when we contacted Schaumburg Audi through a buying service (USAA, operated through Zag.com). The initial conversations were easy. This is what we want and here is your price. We were informed that the USAA buying service required that we order the car new (Awesome!), pay a $500 refundable deposit (no big deal) and wait 60-90 days for our new car to be delivered (small price to pay for getting a car that had our names on it from the start). We did spend some time with our local Audi dealer in the Madison area to see if they would match the deal, item by item, to save us a drive to the Chicago area. They would match the price and ordering new, but the local dealer wanted $2500 non-refundable deposit and would not budge off of that. So we called Schaumburg and told them to send us the order agreement on September 15. We received the paperwork and how to provide the payment on the 16th, and were told they had already placed the order on the 15th. After signing everything and paying the deposit, we were told they would stay in contact with us as the car went through the process. As of the end of October, we had heard nothing, so we called them to check status. We attempted our sales person first (Brian), but he was not available for a few days. Then we tried the person listed on the dealer info as the representative for the buying service, Cheryl Marks. We talked with her, and she said she would check on the status and call us back, which she did later the same day. She reported that our car was on the boat and due to Schaumburg on December 3. Perfect! We called around November 30 and left a message for Brian on his office VM so that we could check ETA and make arrangements to pick up the vehicle. Brian did not return the message, so I called him on his cell phone. He did return this message and informed me that we had cancelled the car order a couple of days after signing the order agreement and paying the refundable deposit. (Our phone records will prove there were no calls between us and Schaumburg Audi personnel between September 16 and October 28.) He then told me that the inventory manager at Schaumburg had made changes to the order, adding a navigation system ($2500-3000 upgrade) and downgrading the wheels to 18" from the 19" we had ordered). After getting nowhere discussing this with Brian, we contacted the sales manager (Jim Iverson). I told Jim that we were amenable to the vehicle, but we were not paying more than the price we agreed to and the wheels needed to be swapped for to the 19" (something Brian said could probably be done, before I asked if there were any other changes and he said no, but then listed the navigation system off). Jim then searched through incoming vehicles and found one matching our order, except it had the stereo upgrade ($850) that we had not ordered, and it was not due into the Houston port until December 16. That would put the car in Schaumburg probably during Christmas week, but they were closed on the next day we could get there for delivery and he was not sure if they were open the next (Christmas Day and New Year's Day). So the earliest we could pick it up would be Saturday, January 8, far outside the agreed to 60-90 days. I told Jim that we could work with that car, again if we were not asked to pay more than our agreed to price, and if Jim made arrangements for alternative transportation until January 8. Jim said we would have to pay the stereo upgrade and he could give us a loaner car for a week but we would have to come from Wisconsin to Schaumburg to pick up the loaner and then return it a week later. At this point, the week would have given us alternative transportation until about the time the car arrived in port, but not the 3 weeks after. He then found a car matching everything except the wheel upgrade, and he said he would give it to us for the price we agreed to. I pointed out that we would pay the price we agreed to if they upgraded the wheels to 19". Jim said they didn't have anything in stock that he could swap wheels with, so I suggested they order the 19" wheels for us and make arrangements to have them installed at our local Audi dealer at no additional expense to us. The wheel upgrade was more than just asthetics. It gave us additional height for driving in snow. He said he had to check with his parts manager to see what they could do; he came back with the wheel upgrade no longer being a factory installed, $800 upgrade at that point, so he would have to charge us for tires and wheels to the tune of $3300, but they would give us $800 credit for the 18" wheels we would swap out. Basically, we were back to $2500 in additional expense to us, and we still didn't even have our $500 refundable deposit back because of our alleged cancellation back in September. We did end up with a Q5. We did end up paying more for it (ended up with the $850 upgaded stereo), but we decided to talk to another dealer. That dealer was able to locate a vehicle within 20 minutes of our initial conversation with them and have the vehicle at their showroom within 4 days of that initial conversation. We were able to take delivery of the vehicle before Christmas (on 12/18). I wish we would have talked to them first. It was easy, fun, the sales guy was so attentive, and even listened to me gripe about Schaumburg with patience. When we got to the good dealer, the car had carpeted mats and we mentioned we needed all-weather. No problem, and off 2 porters went with haste to get the mats and put them in the car, carpeted ones placed in the luggage compartment. Schaumburg has lied in their responses to our Better Busines Bureau complaint. We are now filing a consumer protection complaint with the Illinois Attorney General. We think we were baited and switched, and we were a little too wise so we saw what was happening. More

Al was the person who took my call when I inquired about an RS4 they had for sale. Long story short I ended up buying the car within a copule days and Al made the transaction a simple and pleasant affair. an RS4 they had for sale. Long story short I ended up buying the car within a copule days and Al made the transaction a simple and pleasant affair. I got a great price on my trade-in and we came to terms on the sale in 15 minutes. Service after the sale has been great so far and the car is always spotless when returned to me. Al makes it a point to come talk whenever I am for a wash or maintenance visit. More

After reading some positive reviews about this dealership, I suspect that they were most likely written by their own employees to try and hide the truth about how poorly you and your car will be t dealership, I suspect that they were most likely written by their own employees to try and hide the truth about how poorly you and your car will be treated if you go there. I had several bad experiences with them where they will try to charge you for repairs covered under warranty and you can guarantee that your car will be worse off when you get it back. My case is not alone. I have had friends and family have similar experiences there. If you already made the mistake of buying a car from this stealership, make sure NOT to get it serviced there otherwise you will regret it. I am happy that DealerRater came along so other innocent people can be protected from the scams of dishonest dealers like Schaumburg Audi. If you have an Audi and live in the Chicago area do yourself a favor and make the trip to Continental Audi to get decent service. My friends and family live close to Schaumburg Audi but drive out of their way to get their car serviced in Naperville for their peace of mind. I sincerely hope this note reaches someone who is considering Schaumburg Audi and decides to take their car elsewhere. It will save them much stress and heartache. More

Excellent dealership with top notch staff. Sales & Service team were all exceptional to work with! Was not planning to purchase an Audi after being a Honda owner my whole life. After listening to sale Service team were all exceptional to work with! Was not planning to purchase an Audi after being a Honda owner my whole life. After listening to sales staff and their knowledge of how reliable & safe the Audi's are - I was sold! More

I brought my car in for routine maintenance, Ted wrote it up and was very sincere and honest when presenting the repairs. Derek helped me near the end of the day and helped to reexplain the repairs and maint up and was very sincere and honest when presenting the repairs. Derek helped me near the end of the day and helped to reexplain the repairs and maintenance that was performed. Both guys were very helpful and seemed genuinely excited to have me as a client. I would recommend anyone to see either of these guys, also I have had pleasant experiences with Ed and the other service writer there (can't remember his name right now). More

Had my car in for the coil pack recall. They did a horrible job. Stripped my coil harness wire and stripped my coil pack screws. They were scratches on my car that weren't there before. Also I am o horrible job. Stripped my coil harness wire and stripped my coil pack screws. They were scratches on my car that weren't there before. Also I am on a large audi forum and they many people say they had terrible dealings with this dealer. I recommend Continental Audi in Naperville. More

We went to this dealer simply because it had that particular used car we wanted -- an Outback LL Bean model. So, in the scheme of things, this was a very small purchase for Mr. Collingourne. This particular used car we wanted -- an Outback LL Bean model. So, in the scheme of things, this was a very small purchase for Mr. Collingourne. This seemed to make no difference to this man, who behaved as though we were buying an A8. He is a gentleman and who bent over backwards to deliver the car as promised and on time. What was the best thing? That Mr. Collingbourne is a professional, through and through *and* his personna is utterly lacking in smarminess, which so often is part of the personality of a high-end car salesperson. If I want an Audi in the future, I will see Al to buy it. More

http://www.audizine.com/forum/showthread.php?369777-Un http://www.audizine.com/forum/showthread.php?369777-Un http://jalopnik.com/5567283/audi-dealership-wont-help-customer-robbed-on-lot?skyline=true&s= http://www.audizine.com/forum/showthread.php?369777-Un http://jalopnik.com/5567283/audi-dealership-wont-help-customer-robbed-on-lot?skyline=true&s=i read and think about what you read. Wheels stolen off of car on dealership lot ** updated with result ** Guest-only advertisement. Register or Log In now! I left my car at Schaumburg Audi for 5k service on Saturday. I was supposed to pick it up the same day, but they leave me a VM 5 minutes before closing time telling me to come pick it up. WTF. So today comes and I get a call from the service guy, Ted. So before he starts talking, I tell him that I'd be happy to pick the car up after work. He proceeds to tell me that I can't. I go wtf?! and he, without any hint of apology whatsoever, tells me that the wheels (Hartmann 19" RS4 reps) have been stolen off of my car. I was in shock. This is one one of the better/bigger Audi dealers in Chicago/NW Suburb area... mind you. I ask him if they had the video rolling. Ted tells me that it wasn't working at the time. How the F does a car dealership have a non-functioning video camera over a weekend? I thought "BS!" but went with it. I ask him if the car is sitting on bricks and he tells me it's sitting on jacks and that there is no other damage at all beside the wheels missing. I say bullshit, but went along with it again. He said he's got a police report in (which I don't know if it is true, but i'm sure my insurance people will get that taken care of). This whole thing smells foul with inside job. First of all, the wheels are just RS4 reps that look like 20 other sets of wheels on other cars.. Second, non-functioning camera? Third, thieves don't go on a dealer car lot and steal shit unless they want to get caught on the security camera. It's got to be one of the employees that saw my car. The biggest thing that pisses me off is the attitude of Ted. He sounded annoyed rather than apologetic. I have the claim initiated with Allstate and I told them this sounds fishy and wanted it investigated thoroughly. And they better pay my 500 dollar deductible. The wheels can be replaced easily but I hate the fact that I might need to go back to this shitty dealership for service. More