Audi Hoffman Estates

Service was very helpful. Very frustrated with my new Audi. Mike Torelli (sic) was very patient showing me how to access my car--it locks me out; and while the rear window did Very frustrated with my new Audi. Mike Torelli (sic) was very patient showing me how to access my car--it locks me out; and while the rear window did not stick when in the shop, he showed me how to handle that situation should it not operate properly in the future. More

Nice courteos people and service was done on time I try to be loyal to people and have a relationship with people that do service for me. Mike Collins took care of me when I walked in and everything I try to be loyal to people and have a relationship with people that do service for me. Mike Collins took care of me when I walked in and everything that he said would happen did happen Who ever is training your staff is doing a good job. More

Professional, Respectful and Quick I have worked with Rick Kelstrom for 2 years. He has always been very Professional and Respectful when I have asked for his assistance in servicing I have worked with Rick Kelstrom for 2 years. He has always been very Professional and Respectful when I have asked for his assistance in servicing my Q7. More

THE HELP IS VERY GOOD. MIKE - DOES AN EXCELLENT FROM BEGINNING TO END. HE GREETED WHEN I CAME IN THE DOOR, LOOKED UP, THE CAR HISTORY AND GOT THE INFO TO THE SHOP. WHEN TH MIKE - DOES AN EXCELLENT FROM BEGINNING TO END. HE GREETED WHEN I CAME IN THE DOOR, LOOKED UP, THE CAR HISTORY AND GOT THE INFO TO THE SHOP. WHEN THE CAR CAME BACK TO ME IT HAD BEEN WASHED AND CLEANED INSIDE AND OUT AND LOOKED GREAT. YOU HAVE RUN A GOOD OPERATION. More

painless My husband and I are very happy with the car and the service provided by the dealership. We had done our research and decided on Audi. This is compar My husband and I are very happy with the car and the service provided by the dealership. We had done our research and decided on Audi. This is comparatively a new dealership. We were provided all the information about the car that we asked for. More

Quick, friendly service I checked in at 7:00 a.m. and my car was ready in about an hour. I was immediately helped, had a cup of coffee and worked on computer. Just like I I checked in at 7:00 a.m. and my car was ready in about an hour. I was immediately helped, had a cup of coffee and worked on computer. Just like I had planned. More

Met expectaitons.. Overall service was great. However, I was disappointed in the service agreement that we purchased at time of purchase of the new A7. I was told th Overall service was great. However, I was disappointed in the service agreement that we purchased at time of purchase of the new A7. I was told that Spark Plugs was part of the 45K mile service. Disappointed to find out that I would have to buy more segments of the service agreement to have the covered. More

... great customer service experience Between Mike and a Eric, Audi Hoffman Estates, is fortunate to have these two professional, courteous, and knowledgeable, as well as, caring and helpf Between Mike and a Eric, Audi Hoffman Estates, is fortunate to have these two professional, courteous, and knowledgeable, as well as, caring and helpful service consultants. Pleasure to work with both - they deliver. More

Audi Service Professional, thorough, prompt service....love my Audi! The experience was most pleasant and time sensitive. I recommend this dealership for sales and Professional, thorough, prompt service....love my Audi! The experience was most pleasant and time sensitive. I recommend this dealership for sales and service. The extra benefit is always the courtesy inspection. More

Another Great experience Mike Torelli is always willing to work with time constraints & arranging a loaner car. I always appreciate his conscientious attitude. I also like Mike Torelli is always willing to work with time constraints & arranging a loaner car. I always appreciate his conscientious attitude. I also like that I have the same service person everytime, Mike is graat! More