Audi Hoffman Estates

Superb from start to finish thanks to CARLO GILLI! Carlo is a top notch one in a million salesman. Exceptionally personable, professional and knowledgeable. Carlo truly made this my best vehicle purc Carlo is a top notch one in a million salesman. Exceptionally personable, professional and knowledgeable. Carlo truly made this my best vehicle purchase experience ever and Dan Jigalov (Finance Manager) followed suit. I walked into Audi Hoffman Estates with a smile and "drove out" with an even bigger one. More

Service is excellent I can't believe how fast they get the service work done. It's the only place I will bring my Audi. They are really efficient. I can't believe how fast they get the service work done. It's the only place I will bring my Audi. They are really efficient. More

Great buying experience This was the BEST car buying experience I've ever had. Necko Civic was a great guy who was down to earth and very knowledgeable about the vehicle I pu This was the BEST car buying experience I've ever had. Necko Civic was a great guy who was down to earth and very knowledgeable about the vehicle I purchased (S3). The process was very smooth from beginning to end. I never felt pressured into buying like many other dealerships. I also enjoyed my experience with the Ficance Manager Dan Jigalov. He made the process go by quickly. Necko's expertise was one-of-a-kind. From the tutorial of the technology in the car, from the knowledge of the brand. I will definitely be buying my next car from him in the future! More

service Rick has always been thorough with the explanation of what's being done to my car. He also gives me a heads up on things that will be needed in the fu Rick has always been thorough with the explanation of what's being done to my car. He also gives me a heads up on things that will be needed in the future. No surprises. More

Always a great experience It's always a great experience when I bring my A4 to Audit Hoffman Estates - working with Eric DeFort in the service department is always excellent. It's always a great experience when I bring my A4 to Audit Hoffman Estates - working with Eric DeFort in the service department is always excellent. Eric focuses on the customer experience and I really appreciate that. More

Excellent dealership Had a nail in my tire, and wanted to take it to dealership asap before the tire became flat. Rick at the Service department was able to take my car ri Had a nail in my tire, and wanted to take it to dealership asap before the tire became flat. Rick at the Service department was able to take my car right away and replace the tire. I was updated on the process the entire time. The waiting lounge was wonderful, with plenty of snacks and refreshments. Everyone was very friendly and happy, made us feel comfortable and at home. Will definately only take my audi to this dealership while I am living in the chicago area. Top notch. More

Service Visit Mike has great customer service and people skills. He took very good care of my vehicle from the time arrived until the work was completed. Excellent Mike has great customer service and people skills. He took very good care of my vehicle from the time arrived until the work was completed. Excellent service from Mike. More

Don't Go Here Unless You Want the Worst Customer Service My and I were in the dealership 2 weeks ago looking for a Q50. This dealership I believe doesn't really care about there customers as they don't appro My and I were in the dealership 2 weeks ago looking for a Q50. This dealership I believe doesn't really care about there customers as they don't approach you unless you find someone to help you. We worked with a sales person as she basically asked if we can afford this car before she shows us this car while another sales person remarked how awful Acura is not knowing that was the car I was going trade-in. I don't think you should talk down to a customer or about another brand. Overall we wouldn't go back as they lost out in a sale as we took our business to another dealership that was the complete opposite. Also don't be so pushy trying to make a sale. Give some space to your customer and don't act like we are wasting your time. More

Very Happy I have been very happy with all my experiences at Audi Of Hoffman Estates. I purchased three vehicles from them over the past years and my service exp I have been very happy with all my experiences at Audi Of Hoffman Estates. I purchased three vehicles from them over the past years and my service experiences have been excellent as well. I would recommend them highly. More

POOR SERVICE New 2017 AUDI Q7 quality is Disappointing. I just got the car two weeks,and the big noise showed up from back area, maybe from sunroof or trunk somewh New 2017 AUDI Q7 quality is Disappointing. I just got the car two weeks,and the big noise showed up from back area, maybe from sunroof or trunk somewhere,sound's really cheap and old , So I have to bring the car back to the dealership try to find out what's going on with it ,Then after someone who works at service department test drove it ,I was really surprised he told me everything was OK ,there is no noise. So I have to ask the person who sold car to me for help. We Took another drive test ,and I Was glad she heard noise , this means I am not a crazy guy Hearing things ,I dropped my car at the dealership ,and I hope they can fix everything.So please check carefully when your customer has any problem , When we went to dealership,we must be need help,even a small problem.Customers do not bring cars in without a valid reason.because we do not have time to waste! More