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Audi Hoffman Estates
Hoffman Estates, IL
6,466 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,466 reviews
September 19, 2017
Great Service department team work I always take my Q5 and A4 into the Hoffman Estates Audi dealership. Service has department has always been outstanding and would recommend them to a I always take my Q5 and A4 into the Hoffman Estates Audi dealership. Service has department has always been outstanding and would recommend them to all. More
by jeffs
Employees Worked With
Rick Kelstrom
September 18, 2017
Airbag replacement Rick K was great, from the welcome I received when I pulled in, keeping me informed re: the replacement progress, to delivering the car when finished. Rick K was great, from the welcome I received when I pulled in, keeping me informed re: the replacement progress, to delivering the car when finished. More
by flogman
Employees Worked With
Rick Kelstrom
September 16, 2017
VERY friendly professional staff and service ! Great communication. Will return next year to purchase a new Audi Q3. Or maybe Allroad. Looking for smaller SUV than Q5. Great communication. Will return next year to purchase a new Audi Q3. Or maybe Allroad. Looking for smaller SUV than Q5. More
by Roseann
Employees Worked With
Tony in service was very nice! , Dean Turner, Ted McConnell
September 16, 2017
Great customer service.. Awesome customer service..always helpful and honest. Called once the work was done and went over what work was completed without me asking. Rick is Awesome customer service..always helpful and honest. Called once the work was done and went over what work was completed without me asking. Rick is always helpful and goes above and beyond. More
by Bigflip
Employees Worked With
Rick Kelstrom
September 16, 2017
Good Service Good service. On time and helpful. I was able to get in the shop in less than 24 hours and they did a full safety check and handled a recall I was una Good service. On time and helpful. I was able to get in the shop in less than 24 hours and they did a full safety check and handled a recall I was unaware of. More
by Central
Employees Worked With
Ted McConnell
September 14, 2017
Super Service Always have had a very good experience with Audi Hoffman Estates. In the past I have used their valet service for pick up and delivery, but this time Always have had a very good experience with Audi Hoffman Estates. In the past I have used their valet service for pick up and delivery, but this time I chose to take it in myself and meet the service team. The waiting area is very comfortable and the personnel very friendly. More
by Redevil
Employees Worked With
Rick Kelstrom
September 14, 2017
Concise execution Very concise and effective execution of my requests with a totally professional individual. Very thorough follow up of additional requests and friend Very concise and effective execution of my requests with a totally professional individual. Very thorough follow up of additional requests and friendly service from start to completion of the service. More
by LennyDi
Employees Worked With
Eric Defort
September 14, 2017
Excellent Eric Defort very professional, service minded tech --- pleasure to work with. Follows up, communicates/advises customer in a very timely manner. Repre Eric Defort very professional, service minded tech --- pleasure to work with. Follows up, communicates/advises customer in a very timely manner. Represents dealership very well. More
by Timberline2
Employees Worked With
Eric Defort
September 12, 2017
Great, efficient, friendly 35000 mile service performed on recently purchased pre-driven 2012 Audi A6. Ted was very friendly and knowledgeable and took time to describe in deta 35000 mile service performed on recently purchased pre-driven 2012 Audi A6. Ted was very friendly and knowledgeable and took time to describe in detail work performed. More
by njmakro
Employees Worked With
Ted McConnell
September 12, 2017
Regular Maintenance I go to this dealership for service on my 11 year old A6 because they are friendly, service is dependable, reasonable, and honest. I recommend this se I go to this dealership for service on my 11 year old A6 because they are friendly, service is dependable, reasonable, and honest. I recommend this service department to everyone. More
by Zzzz
Employees Worked With
Eric Defort
