Audi Hoffman Estates

Met expectaitons.. Overall service was great. However, I was disappointed in the service agreement that we purchased at time of purchase of the new A7. I was told th Overall service was great. However, I was disappointed in the service agreement that we purchased at time of purchase of the new A7. I was told that Spark Plugs was part of the 45K mile service. Disappointed to find out that I would have to buy more segments of the service agreement to have the covered. More

... great customer service experience Between Mike and a Eric, Audi Hoffman Estates, is fortunate to have these two professional, courteous, and knowledgeable, as well as, caring and helpf Between Mike and a Eric, Audi Hoffman Estates, is fortunate to have these two professional, courteous, and knowledgeable, as well as, caring and helpful service consultants. Pleasure to work with both - they deliver. More

Audi Service Professional, thorough, prompt service....love my Audi! The experience was most pleasant and time sensitive. I recommend this dealership for sales and Professional, thorough, prompt service....love my Audi! The experience was most pleasant and time sensitive. I recommend this dealership for sales and service. The extra benefit is always the courtesy inspection. More

Another Great experience Mike Torelli is always willing to work with time constraints & arranging a loaner car. I always appreciate his conscientious attitude. I also like Mike Torelli is always willing to work with time constraints & arranging a loaner car. I always appreciate his conscientious attitude. I also like that I have the same service person everytime, Mike is graat! More

Recall notice I received a letter regarding a recall on my Q5. I made the appointment for the first convenient time for me...they would have taken me in the day I I received a letter regarding a recall on my Q5. I made the appointment for the first convenient time for me...they would have taken me in the day I called if it was good for me. I came in and the car was checked and finished in an hour which was less than the 1.5 that was estimated. Overall good experience. More

Excellent Service As always, the service was excellent and efficient. Rick Kelstrom was my service agent, and he made my check in very easy, informed me when my car was As always, the service was excellent and efficient. Rick Kelstrom was my service agent, and he made my check in very easy, informed me when my car was ready (his estimate was exact) and help me check out efficiently. More

comp 10K service Dropped off my vehicle in the AM and got it back just past noon; was able to get ride from dealership to work while car was being serviced and then th Dropped off my vehicle in the AM and got it back just past noon; was able to get ride from dealership to work while car was being serviced and then they picked me up More

Don't believe what they tell you and are jerks We contacted the dealership asking ig they matched true price and they said they would match. We went in and when the sales guy saw it he said he didn We contacted the dealership asking ig they matched true price and they said they would match. We went in and when the sales guy saw it he said he didn't think they could. He talked to the sales manager and he came back and said no they wouldn't and a dealer would be crazy to do so, that we wouldn't find anyone who would. Well the joke is on them because I found a dealer who would and ordered the car. He was a total jerk. More

Good Service The service and customer service was excellent. The loaner provided was clean and pick up and drop off was on time. I will recommend the service locat The service and customer service was excellent. The loaner provided was clean and pick up and drop off was on time. I will recommend the service location. More

Always professional The service department staff is always professional and treats the each customer as an individual and not just a number. The service advisors listen The service department staff is always professional and treats the each customer as an individual and not just a number. The service advisors listen to you,and make sure they understand your problem. They try to explain to you what they will be doing, ask how they can get in touch with, and never over promise a time when the car will be done. They meet and exceed my expectaions each time. More