Audi Hoffman Estates

I brought my car in for routine maintenance, Ted wrote it up and was very sincere and honest when presenting the repairs. Derek helped me near the end of the day and helped to reexplain the repairs and maint up and was very sincere and honest when presenting the repairs. Derek helped me near the end of the day and helped to reexplain the repairs and maintenance that was performed. Both guys were very helpful and seemed genuinely excited to have me as a client. I would recommend anyone to see either of these guys, also I have had pleasant experiences with Ed and the other service writer there (can't remember his name right now). More

Had my car in for the coil pack recall. They did a horrible job. Stripped my coil harness wire and stripped my coil pack screws. They were scratches on my car that weren't there before. Also I am o horrible job. Stripped my coil harness wire and stripped my coil pack screws. They were scratches on my car that weren't there before. Also I am on a large audi forum and they many people say they had terrible dealings with this dealer. I recommend Continental Audi in Naperville. More

We went to this dealer simply because it had that particular used car we wanted -- an Outback LL Bean model. So, in the scheme of things, this was a very small purchase for Mr. Collingourne. This particular used car we wanted -- an Outback LL Bean model. So, in the scheme of things, this was a very small purchase for Mr. Collingourne. This seemed to make no difference to this man, who behaved as though we were buying an A8. He is a gentleman and who bent over backwards to deliver the car as promised and on time. What was the best thing? That Mr. Collingbourne is a professional, through and through *and* his personna is utterly lacking in smarminess, which so often is part of the personality of a high-end car salesperson. If I want an Audi in the future, I will see Al to buy it. More

http://www.audizine.com/forum/showthread.php?369777-Un http://www.audizine.com/forum/showthread.php?369777-Un http://jalopnik.com/5567283/audi-dealership-wont-help-customer-robbed-on-lot?skyline=true&s= http://www.audizine.com/forum/showthread.php?369777-Un http://jalopnik.com/5567283/audi-dealership-wont-help-customer-robbed-on-lot?skyline=true&s=i read and think about what you read. Wheels stolen off of car on dealership lot ** updated with result ** Guest-only advertisement. Register or Log In now! I left my car at Schaumburg Audi for 5k service on Saturday. I was supposed to pick it up the same day, but they leave me a VM 5 minutes before closing time telling me to come pick it up. WTF. So today comes and I get a call from the service guy, Ted. So before he starts talking, I tell him that I'd be happy to pick the car up after work. He proceeds to tell me that I can't. I go wtf?! and he, without any hint of apology whatsoever, tells me that the wheels (Hartmann 19" RS4 reps) have been stolen off of my car. I was in shock. This is one one of the better/bigger Audi dealers in Chicago/NW Suburb area... mind you. I ask him if they had the video rolling. Ted tells me that it wasn't working at the time. How the F does a car dealership have a non-functioning video camera over a weekend? I thought "BS!" but went with it. I ask him if the car is sitting on bricks and he tells me it's sitting on jacks and that there is no other damage at all beside the wheels missing. I say bullshit, but went along with it again. He said he's got a police report in (which I don't know if it is true, but i'm sure my insurance people will get that taken care of). This whole thing smells foul with inside job. First of all, the wheels are just RS4 reps that look like 20 other sets of wheels on other cars.. Second, non-functioning camera? Third, thieves don't go on a dealer car lot and steal shit unless they want to get caught on the security camera. It's got to be one of the employees that saw my car. The biggest thing that pisses me off is the attitude of Ted. He sounded annoyed rather than apologetic. I have the claim initiated with Allstate and I told them this sounds fishy and wanted it investigated thoroughly. And they better pay my 500 dollar deductible. The wheels can be replaced easily but I hate the fact that I might need to go back to this shitty dealership for service. More

Everything was great from start to finish. Every employee was helpful and pleasent. I went in to have a noise checked out and a couple of random maintanance issues and within an hour I was out the d employee was helpful and pleasent. I went in to have a noise checked out and a couple of random maintanance issues and within an hour I was out the door with all problems resolved. I will be an Audi owner for life and this dealership is a big reason why. More

I have had two very nice experiences at this dealer. One was with the service department and the other was with their parts department. The people that work there are very friendly and polite. They ask a lo was with the service department and the other was with their parts department. The people that work there are very friendly and polite. They ask a lot of questions and actually seem to care about solving your problems. The dealership is very neat and clean and has a pleasant atmosphere. My car was washed and ready when I came to pick it up the same day that I brought it in, and the problem I was having with the car was fixed. I stopped at the parts department for some touch up paint and batteries for my key remote, and they had everthing in stock. All in all, a ver nice experience. More

The service team at this dealer isn't up to par. They misdiagnosed my multiple times when it was under warranty. Same exact problem came back (faulty Yaw sensor) after warranty expired and some how they misdiagnosed my multiple times when it was under warranty. Same exact problem came back (faulty Yaw sensor) after warranty expired and some how they managed to run a completely different test this time that found the problem except it was going to cost me $1200. Had long argument with their service unprofessionals and the used the sleazy excuse that this could be caused by a different reason and so they are not responsible. I would not take me bike to this dealer let a lone my car. Also, the guys who work there really act like robots. A smile could go a long way. More

The dealer had sent me an email about the incentives.Called up the sales department to buy a car.I asked a couple of questions to the salesman.He became increasingly irritated and kept the ph incentives.Called up the sales department to buy a car.I asked a couple of questions to the salesman.He became increasingly irritated and kept the phone down.The dealership needs to train their guys to keep calm when customers ask questions. More

I got in an argument with the sales guy, when I was interested in a car, can you believe that? He was being arrogant and unprofessional. I worked for Audi back in Germany, and I do love these cars. But interested in a car, can you believe that? He was being arrogant and unprofessional. I worked for Audi back in Germany, and I do love these cars. But Schaumburg Audi is ABSOLUTELY NOT Audi like!! Stay away from this dealer!! More

I am a technician I do lots of work on Audi's and I went to Schaumburg Audi to return two differential seals I had bought 2 weeks previous. The reason for returning the diff seals was that I found them for to Schaumburg Audi to return two differential seals I had bought 2 weeks previous. The reason for returning the diff seals was that I found them for 45$ cheaper and are OEM quality from ecstuning. Schaumburg Audi actually had the guts to charge me a 20% restocking fee, no other Audi dealer I have been to even mentioned this or carryied through with it. The parts people are not friendly and take a very long time to find parts. I recommend staying far far away from this dealer as they will only make you have a bad day! More