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Audi Hoffman Estates
Hoffman Estates, IL
5,723 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,723 reviews
May 16, 2013
Nolan Porter was professional, courteous and most helpful in listening and assisting with my requests while providing options during my recent visit at Schaumburg Audi for servicing of my Audi A4. Thank you in listening and assisting with my requests while providing options during my recent visit at Schaumburg Audi for servicing of my Audi A4. Thank you. More
by jbujbu
May 13, 2013
I had a good experience with Mr Civic, with a complicated over-the-phone deal. I was looking for used SUVs, and found one with very low miles at Schaumburg Audi. I am in Maryland, so I dealt with Necko main over-the-phone deal. I was looking for used SUVs, and found one with very low miles at Schaumburg Audi. I am in Maryland, so I dealt with Necko mainly over email and on the phone. Necko was able to quickly give me a bottom price that was reasonable. After a few days thinking over the logistics, I moved forward with the deal. One of my family members had agreed to pick up the vehicle for me, so they flew in to inspect and pick up the car. Necko and I handled the paperwork by overnight mail, with the shipping covered by the dealership. A Schaumburg Audi employee picked up my family member at the airport, and Necko had them out the door just an hour of so after they arrived at the dealership. More
by User-b76ce801ff
Employees Worked With
Necko Civic
May 07, 2013
We end it up at Schaumburg Audi because they had exact car that we were looking for. We arrived close to the 8 pm. Rod took care of us right away and was able to help us to find the right car (which was Q car that we were looking for. We arrived close to the 8 pm. Rod took care of us right away and was able to help us to find the right car (which was Q5 Audi 2013). We liked his professional knowledge and his friendly approach. More
by presburg1
May 04, 2013
I couldn't be happier with the service at Schaumburg Audi. The staff is on their game. I'm driving my third Audi and they continue to impress me with consistent top of class performance. Audi. The staff is on their game. I'm driving my third Audi and they continue to impress me with consistent top of class performance. More
by mikejackson
April 30, 2013
Our first Audi and Juan made sure that we are comfortable at all the time. He is professional and up to the point, and stayed late to explain us all the features on our first Audi. He helped to get us the at all the time. He is professional and up to the point, and stayed late to explain us all the features on our first Audi. He helped to get us the good price on our trade-in Camry but not on Audi Q5. I guess you cannot go too low on these cars anyways. Overall came back home as a proud Audi owner. More
by bansalvijay
April 30, 2013
I've purchased many cars from many dealerships, this dealership was the fastest and most professional. The service made me feel appreciated as a customer. Thanks Necko! dealership was the fastest and most professional. The service made me feel appreciated as a customer. Thanks Necko! More
by acp5533
Employees Worked With
Necko Civic, Necko Civic, Mitch Berg
April 29, 2013
Anthony has made sure that every service visit I make is a pleasant and positive one. He is willing to go out of his way to answer all my questions and help me understand exactly what needs to be done. Scha a pleasant and positive one. He is willing to go out of his way to answer all my questions and help me understand exactly what needs to be done. Schaumburg Audi, you are very fortunate to have such a dedicated employee. Thank you Anthony for all your hard work. You have ensured that I will continue to use Schaumburg Audi for all of my vehicle maintenance visits. More
by drsameer
Employees Worked With
April 26, 2013
Greetings! I noticed an Audi Q5 on the internet from Greetings! I noticed an Audi Q5 on the internet from your dealership so I contacted the internet sales manager to inquire about it. I was concerned i Greetings! I noticed an Audi Q5 on the internet from your dealership so I contacted the internet sales manager to inquire about it. I was concerned if it was a non-smoker vehicle so I asked Mr. Civic if he would go out and check the vehicle. He started it up and ran the fan system to insure it was not. I then asked for his best price and within 30 minutes he returned a call with a final price which I was satisfied with. I mentioned to Necko that I was from near Fargo, ND and that I would be flying in to Chicago early the next morning to buy the car and he said he would be very happy to pick me up at the airport on his way in to work saving me the hassle and expense of a taxi. Once to the dealership Necko brought me into the service bay right away to show me the car being detailed and then brought me in for the paperwork. We did a test drive and the car appearance - performance and Necko's sales professionalism was beyond anything I have ever experienced. I would recommend your dealership any day and would certainly recommend Necko as their sales adviser. You are lucky to have him as part of your staff. Thanks again for a great car and a great experience. Mike Ring 218-234-9734 More
by mikering
Employees Worked With
Necko Civic
April 25, 2013
Schaumburg Audi initially appeared to be a pleasant place to purchase an Audi, but after my experience I am extremely disappointed with the dealership. I would strongly advise anyone thinking of purchasing a to purchase an Audi, but after my experience I am extremely disappointed with the dealership. I would strongly advise anyone thinking of purchasing an Audi to look elsewhere. I recently bought a 2010 model that was certified, pre-owned, with an extended warranty and still under the original manufacturer’s warranty. Unbeknownst to me, the vehicle was sold with a severely worn clutch. A week after I took possession of the vehicle, it had problems. It would not shift properly, would get stuck at times, and would emit a burning smell. In addition, the heated seats did not work when I bought it and there was also a malfunction with the electronic locks. The certified inspection was a joke. Regarding the clutch, the dealership has claimed it is not covered under the warranty, even though there is a technical service bulletin on the issue and it failed to properly inspect the clutch before conditioning the vehicle for re-sale. Now I am stuck with a bill of about $5000. I have filed a dispute. Don’t buy from these guys. First, they improperly certify vehicles and then fail to service/cover them under warranties. They give Audi a bad name. EDIT: In reply to the dealership's response, I would like to clarify several points. First, the vehicle was sold to me in late February. While there was an inspection done, it did not include any kind of thorough inspection of the clutch, which is a key item in a manual transmission vehicle. The dealership only checks for the "feel" of clutch, which is insufficient for a car of this nature with a performance engine, and with over 44,000 miles already on it During my test drive, there was a problem with the shifting (I have provided other witnesses' statements about the problem during the test drive to the dealership, as I had two other passengers in the car, along with the sales rep.), but I was assured any problem would be covered under warranty, and that this was an Audi, not a used car dealership trying to rip people off. When a vehicle isn't warrantied, iit is good practice to have a mechanic inspect the vehicle. if you're at an Audi dealership, that is warranting that the car is free from defects and has warranty coverage as well, you'd think it'd be safe to assume you can trust their word for it and you don't need a mechanic. Unfortunately, this is not the case. I called Audi and reported my concerns about the clutch issues I had noticed within a week after I purchased the vehicle. However, I was only able to bring the car in for service at a later time since I am a Wisconsin resident. The drive from my place of residence is over 150 miles away. The multiple trips back and forth from Schaumburg to Wisconsin have been a significant fraction of the mileage accrued. The point is this - the clutch was severely worn when the vehicle was sold to me, but just above the threshold so it passed the basic inspection. The problems of the clutch were only visible when put in dynamic/sports mode. These problems would evade detection in normal day to day driving. When the vehicle was first checked in for service at your dealership, i asked the dealership to look thoroughly at the clutch, as it felt off, imprecise, spongy/creaky, etc. Service said there was no issue with it. And the clutch issue occurred again, as the problem was not addressed, so it was brought in only a week after for the second time. I have not said the dealership has not done anything. But the dealership is shifting the blame on to me for the wearing of the clutch when they failed ti thoroughly test/inspect the clutch condition, with a vehicle with over 44000 miles. The dealership could not identify the problem during the initial pre-sale certification inspection, or when I brought the vehicle in for service. It was only after insisting there was an issue, and once the dealership mechanically inspected the clutch was it able to see it was worn. Andy is correct in what the dealership has offered, which is $1000 off the repair cost. However, this is unacceptable for a luxury vehicle that was recently purchased, covered under both the manufacturer's warranty and an extended warranty. More
by aneeqis
Employees Worked With
Andy Emberton, Greg Choina
April 24, 2013
it was a pleasant experience to work with such a well informed, respectful salesman. Necko is an expert at automobiles in general and Audi in particular. I will definitely recommend him to others. informed, respectful salesman. Necko is an expert at automobiles in general and Audi in particular. I will definitely recommend him to others. More
by ozcomert
Employees Worked With
Necko Civic
