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Audi Hoffman Estates
Hoffman Estates, IL
5,536 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,536 reviews
April 26, 2013
Greetings! I noticed an Audi Q5 on the internet from Greetings! I noticed an Audi Q5 on the internet from your dealership so I contacted the internet sales manager to inquire about it. I was concerned i Greetings! I noticed an Audi Q5 on the internet from your dealership so I contacted the internet sales manager to inquire about it. I was concerned if it was a non-smoker vehicle so I asked Mr. Civic if he would go out and check the vehicle. He started it up and ran the fan system to insure it was not. I then asked for his best price and within 30 minutes he returned a call with a final price which I was satisfied with. I mentioned to Necko that I was from near Fargo, ND and that I would be flying in to Chicago early the next morning to buy the car and he said he would be very happy to pick me up at the airport on his way in to work saving me the hassle and expense of a taxi. Once to the dealership Necko brought me into the service bay right away to show me the car being detailed and then brought me in for the paperwork. We did a test drive and the car appearance - performance and Necko's sales professionalism was beyond anything I have ever experienced. I would recommend your dealership any day and would certainly recommend Necko as their sales adviser. You are lucky to have him as part of your staff. Thanks again for a great car and a great experience. Mike Ring 218-234-9734 More
by mikering
Employees Worked With
Necko Civic
April 25, 2013
Schaumburg Audi initially appeared to be a pleasant place to purchase an Audi, but after my experience I am extremely disappointed with the dealership. I would strongly advise anyone thinking of purchasing a to purchase an Audi, but after my experience I am extremely disappointed with the dealership. I would strongly advise anyone thinking of purchasing an Audi to look elsewhere. I recently bought a 2010 model that was certified, pre-owned, with an extended warranty and still under the original manufacturer’s warranty. Unbeknownst to me, the vehicle was sold with a severely worn clutch. A week after I took possession of the vehicle, it had problems. It would not shift properly, would get stuck at times, and would emit a burning smell. In addition, the heated seats did not work when I bought it and there was also a malfunction with the electronic locks. The certified inspection was a joke. Regarding the clutch, the dealership has claimed it is not covered under the warranty, even though there is a technical service bulletin on the issue and it failed to properly inspect the clutch before conditioning the vehicle for re-sale. Now I am stuck with a bill of about $5000. I have filed a dispute. Don’t buy from these guys. First, they improperly certify vehicles and then fail to service/cover them under warranties. They give Audi a bad name. EDIT: In reply to the dealership's response, I would like to clarify several points. First, the vehicle was sold to me in late February. While there was an inspection done, it did not include any kind of thorough inspection of the clutch, which is a key item in a manual transmission vehicle. The dealership only checks for the "feel" of clutch, which is insufficient for a car of this nature with a performance engine, and with over 44,000 miles already on it During my test drive, there was a problem with the shifting (I have provided other witnesses' statements about the problem during the test drive to the dealership, as I had two other passengers in the car, along with the sales rep.), but I was assured any problem would be covered under warranty, and that this was an Audi, not a used car dealership trying to rip people off. When a vehicle isn't warrantied, iit is good practice to have a mechanic inspect the vehicle. if you're at an Audi dealership, that is warranting that the car is free from defects and has warranty coverage as well, you'd think it'd be safe to assume you can trust their word for it and you don't need a mechanic. Unfortunately, this is not the case. I called Audi and reported my concerns about the clutch issues I had noticed within a week after I purchased the vehicle. However, I was only able to bring the car in for service at a later time since I am a Wisconsin resident. The drive from my place of residence is over 150 miles away. The multiple trips back and forth from Schaumburg to Wisconsin have been a significant fraction of the mileage accrued. The point is this - the clutch was severely worn when the vehicle was sold to me, but just above the threshold so it passed the basic inspection. The problems of the clutch were only visible when put in dynamic/sports mode. These problems would evade detection in normal day to day driving. When the vehicle was first checked in for service at your dealership, i asked the dealership to look thoroughly at the clutch, as it felt off, imprecise, spongy/creaky, etc. Service said there was no issue with it. And the clutch issue occurred again, as the problem was not addressed, so it was brought in only a week after for the second time. I have not said the dealership has not done anything. But the dealership is shifting the blame on to me for the wearing of the clutch when they failed ti thoroughly test/inspect the clutch condition, with a vehicle with over 44000 miles. The dealership could not identify the problem during the initial pre-sale certification inspection, or when I brought the vehicle in for service. It was only after insisting there was an issue, and once the dealership mechanically inspected the clutch was it able to see it was worn. Andy is correct in what the dealership has offered, which is $1000 off the repair cost. However, this is unacceptable for a luxury vehicle that was recently purchased, covered under both the manufacturer's warranty and an extended warranty. More
by aneeqis
Employees Worked With
Andy Emberton, Greg Choina
April 24, 2013
it was a pleasant experience to work with such a well informed, respectful salesman. Necko is an expert at automobiles in general and Audi in particular. I will definitely recommend him to others. informed, respectful salesman. Necko is an expert at automobiles in general and Audi in particular. I will definitely recommend him to others. More
by ozcomert
Employees Worked With
Necko Civic
April 23, 2013
William, our saleman was very friendly and professional and made our buying a new car experience very pleasant. He paid special attention to what I was looking for with my purchase and not just selling me and made our buying a new car experience very pleasant. He paid special attention to what I was looking for with my purchase and not just selling me something they had in stock. He took extra care to walk me through all of the features in my new car so that I could begin using them immediately, even though time ran on after regular working hours were over for the day. More
by muirlw
April 23, 2013
This dealership always does a great job. My car is 7 years old and drives like a new one. Everyone is very helpful, knowledable and they always have a loaner for me. They always explain what needs to years old and drives like a new one. Everyone is very helpful, knowledable and they always have a loaner for me. They always explain what needs to be done and how much it will cost. I will buy my next car for this dealership. More
by beotte
Employees Worked With
Nancy -- cashier/receptionist. Always very friendly and helpful., Ted McConnell
April 23, 2013
Andy and his Service Team are great and I would recommend going to Schaumburg Audi for any service needed on your Audi vehicle. They are always there to greet me at the door and offer loaner vehicles if nece going to Schaumburg Audi for any service needed on your Audi vehicle. They are always there to greet me at the door and offer loaner vehicles if necessary. I have had 3 Audi's over the last 10 years and they have always been serviced at the Schuamburg location. I have always been happy with their service and pricing. I have had warranty and general maintenance work performed. My vehicle is always washed and returned to me nicer then when I dropped it off. I would recommend Andy and his team at Schaumburg Audi any day for service. More
by vturbo8
Employees Worked With
Andy Emberton
April 18, 2013
I enjoyed working with Juan Andino. He was very knowledgeable about the A4. He was able to answer all of my questions and quickly responded to my emails. Negotiating the price was a low-pressure en knowledgeable about the A4. He was able to answer all of my questions and quickly responded to my emails. Negotiating the price was a low-pressure environment. I would recommend Juan to anybody who is interested in an Audi. More
by Stephen_M
April 14, 2013
Marty Johnson was an exceptional salesman. He was knowledgeable and friendly, two characteristics that are essential to any car buyer. I felt as though he truly cared about me making the correct pur knowledgeable and friendly, two characteristics that are essential to any car buyer. I felt as though he truly cared about me making the correct purchase. I am extremely happy with the car I bought and wouldn't think of going to any other dealership for my next purchase. Top to bottom, this dealership was professional and polite. More
by winacious
April 12, 2013
Necko Civic at Schaumburg Audi is simply super! He came highly recommended to us and made the purchase of our first Audi not only easy but exceptionally pleasant---which is not common at most dealerships. highly recommended to us and made the purchase of our first Audi not only easy but exceptionally pleasant---which is not common at most dealerships. Necko works fast and efficient---and wastes no time on frivolous matters. He works hard for the customer and pushes until everyone is satisfied with the deal. Necko's superior knowledge of Audi is commendable and made all of the difference in our experience. We fell in love with our Audi Q5 as soon as we sat inside---and Necko's passion for this product simply sealed the deal for us! We are looking forward to our next Audi purchase with Necko in the future---and are making certain to recommend Necko Civic to anyone that is in the market for a truly exceptional car buying experience with Audi! Thank you, Necko! Bridgett and Thomas Koenig More
by BridgettBK
Employees Worked With
Necko Civic
April 12, 2013
My experience was great. They have a no nonsense, get it done attitude and a very casual atmoshpere. Not the type of run around I have gotten from other dealers. done attitude and a very casual atmoshpere. Not the type of run around I have gotten from other dealers. More
by jeffkarp393
Employees Worked With
