Audi Hoffman Estates

Perfect Service I was there for getting new tire. Mike Torelli is awesome (as always) and he put lots of effort to make it done in earliest time. I was there for getting new tire. Mike Torelli is awesome (as always) and he put lots of effort to make it done in earliest time. More

Complete satisfaction My car had three issues, all were taken care of efficiently and quickly. They accommodated my schedule and provided me with a great loaner car. My car had three issues, all were taken care of efficiently and quickly. They accommodated my schedule and provided me with a great loaner car. More

Life saver The service advisor was able to schedule me a appointment and loaner, on the spot, when there was a scheduling error.. great experience overall. Awe The service advisor was able to schedule me a appointment and loaner, on the spot, when there was a scheduling error.. great experience overall. Awesome. More

Recall work Excellent service provided, came in for recall work and was treated instantly and with a smile. Had other minor concerns with the vehicle and they we Excellent service provided, came in for recall work and was treated instantly and with a smile. Had other minor concerns with the vehicle and they were looked at no questions asked. Repairs done in a timely manner and car was returned fully functional and clean More

Great quick and thorough service. Great and quick and thorough service. I was given a shuttle ride to work. They returned my car clean and vacuumed! Thank you very much! Great and quick and thorough service. I was given a shuttle ride to work. They returned my car clean and vacuumed! Thank you very much! More

Frustrated but content I come out of my way to this dealer because I trust the service representatives/techs and know they do a good job. However, it is extremely frustratin I come out of my way to this dealer because I trust the service representatives/techs and know they do a good job. However, it is extremely frustrating that, had I not had another car, I would’ve had to wait over a week to get a loaner vehicle so that my car could have warranty work done. Also very frustrating that someone parked my car outside immediately after they washed (but did not dry) it and the car had a sheet of ice over the entire body, causing me to wait 10 minutes for the windows to thaw. On top of it, the porter smoked his juul in the car before he gave it to me (the smell goes away, just unprofessional). I will continue to come back, but am definitely frustrated. More

Seat belt broken Wasn’t greeted as usual was the best experience had much better It was wham bam no courtesy what so ever Not friendly not happy To be charged for Wasn’t greeted as usual was the best experience had much better It was wham bam no courtesy what so ever Not friendly not happy To be charged for repairs because self would not retract. Come on More

Best customer service! As in many prior reviews, I have been a customer since 1992 ! And the high quality & personalized service is what keeps me There !! I’m on Audi # 26 � As in many prior reviews, I have been a customer since 1992 ! And the high quality & personalized service is what keeps me There !! I’m on Audi # 26 😊 More

Excellent Service I am happy with the service. Ted was very informative was providing me status peroidically. Finally performed a car wash and did the inside vaccum as I am happy with the service. Ted was very informative was providing me status peroidically. Finally performed a car wash and did the inside vaccum as well. More

Doris’s Audi Mike with the crew cut was absolutely wonderful. I was nervous about the fuse repair and he made it so easy. This is what Audi service is. Kindness an Mike with the crew cut was absolutely wonderful. I was nervous about the fuse repair and he made it so easy. This is what Audi service is. Kindness and Helpful More