Audi Hoffman Estates

A5 recall Ted in service got me checked and and out the door with a courtesy car in no time, which makes its painless to drop off your car and get to work. Few Ted in service got me checked and and out the door with a courtesy car in no time, which makes its painless to drop off your car and get to work. Few hours later they sent me a video of of my car where the mechanic walked through what was being done and even included optional general maintenance things to keep an eye on, with no pressure to do them that day! More

Service Dept - Service met expectations As usual, the service department did a great job, easy to set up appointment and timely service, fast in and out! The car could have been washed bett As usual, the service department did a great job, easy to set up appointment and timely service, fast in and out! The car could have been washed better, but it's winter, I get it. More

Unusual experience this time This visit was for my fifth year annual maintenance (I put so little milages to my car so I do the maintenance annually) plus the 2 recalls. I unders This visit was for my fifth year annual maintenance (I put so little milages to my car so I do the maintenance annually) plus the 2 recalls. I understand they were very busy with all the people came in for the recalls, but I was somewhat disappointed that it took more than a day to do the work on my car. I dropped my car off at 9 a.m. and picked up after 12 p.m. on the following day. Initially, I was told the work would take about 3.5 hours. Very unusual comparing to my prior experience with this service center. Also, I was told that the technical would text me the testing results but no report was sent to me. When I picked up the car, I asked about this and was told that the report was not put the system for some reason and they would email it to me once it is located. But no email came as of now. Lastly, no car wash was provided this time. The representatives were friendly as usual but the overall service level was poor this time. Very unususl experience.. More

Tire fix Service was excellent at dealer. Terrible phone experience. Never spoke to live person. Left Vm still waiting for return call. Unacceptable tried 4x m Service was excellent at dealer. Terrible phone experience. Never spoke to live person. Left Vm still waiting for return call. Unacceptable tried 4x made appointment on line. Tried calling prior to appointment w questions. Expect better service from a luxury dealer. Experience at service center was excellent. Valentina outstanding. More

Amazing customer service! They always take there time to check everything and do things correctly. They are very straight forward and make the extra effort to go above expectat They always take there time to check everything and do things correctly. They are very straight forward and make the extra effort to go above expectations. More

Fast, reliable service The service was started on time and was completed quickly for the price quoted — no surprises is a good thing, and Audi Hoffman Estates delivers! The service was started on time and was completed quickly for the price quoted — no surprises is a good thing, and Audi Hoffman Estates delivers! More

Ridiculous they cannot patch a tire I brought my car into the dealer because of a low tire light. They checked the tires and told me the r/r had a very tiny hole in it. Then they said th I brought my car into the dealer because of a low tire light. They checked the tires and told me the r/r had a very tiny hole in it. Then they said they could order the tire for $223. I could leave then come back in a couple of hours for them to install it. I said the hole is that bad it can't be fixed? He said no, they cannot patch tires, it's against policy. I said that's absurd and no, I'm not buying a new tire and left. Got it fixed at NTB for $22. The car is only a year old. Plus the thought they would throw a perfectly good tire away made me angry. So far I am not impressed with Audi. More

very professional and efficient overall visit was handled in a professional manner. I had a loaner car which was convenient and my vehicle was returned cleaned and ready to roll overall visit was handled in a professional manner. I had a loaner car which was convenient and my vehicle was returned cleaned and ready to roll More

Great service department. Great service department with a knowledgeable staff. Kept me updated with the status of the car. Mike was great to deal with. Definitely my go to deal Great service department with a knowledgeable staff. Kept me updated with the status of the car. Mike was great to deal with. Definitely my go to dealership for any Audi problemss More

Terrible if Your interested you can contact me for further information on this terrible service exsperience. It was the worst encounter from an Audi dealership if Your interested you can contact me for further information on this terrible service exsperience. It was the worst encounter from an Audi dealership in my 10 years as a customer. More