Audi Hoffman Estates

Getting it done right the first time They diagnosed my issue very quickly and fixed it with no problem. I am very happy with the service Audi Hoffman Estates gives and go there for all m They diagnosed my issue very quickly and fixed it with no problem. I am very happy with the service Audi Hoffman Estates gives and go there for all my service needsl. More

very professional experience from the begining to the end ! From Service desk,Parts,Sales floor, communication everything was on highly professional level . Best of All , speed o from the begining to the end ! From Service desk,Parts,Sales floor, communication everything was on highly professional level . Best of All , speed of service (car service) & innovative way of communication between service and customer. Only , complaint , what I saw , luckey not personally explored is overcrowded waiting area . My expression was ... like emergency room on Saturday night , but that's okay . More

All the staff are knowledgeable and professional. Any time I bring my Audi in for any reason I get prompt, excellent service. They sent me a coupon which I used for my service. Any time I bring my Audi in for any reason I get prompt, excellent service. They sent me a coupon which I used for my service. More

Excellent Service, Long Wait Overall my experience at Audi Hoffman Estates was very good, and that is primarily due to Service Advisors like Rick Kelstrom that make the difference Overall my experience at Audi Hoffman Estates was very good, and that is primarily due to Service Advisors like Rick Kelstrom that make the difference. My vehicle was serviced for minor repairs (a/c recharge, oil sensor, sunroof switch) which took about 7 hours to complete. In the end, the service still wasn't completed after this amount of time because the sunroof switch was "special order." This required a trip back to the dealership the next week and was replaced in about 25 minutes. The recharge and oil sensor was only a couple hour job, so I'm not sure why I was there from 7am until 2pm. Given all that, Rick was certain to check on me frequently and even arranged a ride to a nearby restaurant. He is a true asset to Audi Hoffman Estates. Audi Westmont is about 20 minutes from my house, but I drive nearly an hour to Audi Hoffman Estates because people like Rick make up for the long waits. In this instance, I had to spend 4 hours driving back and forth. I had a similar experience with my last service here (excessive wait) and I'll still return, I'll just make sure there is a loaner available to use. More

10k service. Great as always!! Top notch service Excellent, knowledgeable, very professional service, fantastic team!!! Highly recommend the guys at Audi Hoffman Estates!!! Everyone from the servic Excellent, knowledgeable, very professional service, fantastic team!!! Highly recommend the guys at Audi Hoffman Estates!!! Everyone from the service drive, the advisors, techs, and the cashier provide top notch service you’d expect from a luxury brand like Audi!!! More

Inspection You've stated that you preformed 32 point inspection, kept the car over night for repairs and yet didn't notice that I had big whole in the left muffl You've stated that you preformed 32 point inspection, kept the car over night for repairs and yet didn't notice that I had big whole in the left muffler which fell to the ground in about 24 hours after I left your service. How can trust such a service in the future? More

Above and beyond service! Having had significant tire and rim damage recently, I was very concerned about potential risks of continuing to drive my car while waiting on a servi Having had significant tire and rim damage recently, I was very concerned about potential risks of continuing to drive my car while waiting on a service loaner. Realizing my concerns and appreciating the fact that I could not be without my car, Rick managed to locate a loaner car. He also managed to have the rim repaired instead of replacing it. Based on the way it looked, it would have been easy to "sell" me IBM a new rim. Fortunately, honesty and integrity are still alive and well at Audi Hoffman Estates. Kudos to Rick for the prompt and professional response. More

Great Like the technician update, promo service and clean facility. The online appointment service worked well and helped expedite the entire process. I k Like the technician update, promo service and clean facility. The online appointment service worked well and helped expedite the entire process. I know I can always rely on Audi Hoffman Estates to fix it right the first time. More

I was super happy with there service. I was super happy with there service.Thay always welcome me whenever I go there. The staff it’s super friendly they always ask me if I need anything e I was super happy with there service.Thay always welcome me whenever I go there. The staff it’s super friendly they always ask me if I need anything else to help my self with drinks coffee and all the stuff they have. They always have a loner for me i never have to wait . I have one Audi and the next one will be Audi A5 Just because they always take care of me and I love Audi Cars . Brian H. Always help me so this is my favorite dealership and always will be. More

New Audi S6 purchase experience Eddie the representative was professional, friendly, transparent. Easy experience all around. No gimmicks and no games. Upfront and gave a great servi Eddie the representative was professional, friendly, transparent. Easy experience all around. No gimmicks and no games. Upfront and gave a great service. Great to work with this team. More