Audi Hoffman Estates

Audi is always a step above the rest! I brought my car into Audi for a complete detailing Both inside and outside . I do this every spring and sometimes inthe fall I feel like I’m driv I brought my car into Audi for a complete detailing Both inside and outside . I do this every spring and sometimes inthe fall I feel like I’m driving a brand new car when I leave. There is nothing like driving a car that spotless and smelling like new leather. I’m not sure how they do it But it sure keeps me coming back ! Thank you Audi More

Enjoyable car buying experience...where does that happen??? Audi HE that's where. Sorry to sound like a commercial but the experience was really simple and enjoyable. There was no pressure to purchase. The sale Audi HE that's where. Sorry to sound like a commercial but the experience was really simple and enjoyable. There was no pressure to purchase. The sales staff was attentive but not overly pushy. Iman was nice, professional, and informative. I had been debating purchasing a new car for a while. Then debated make and model for a while. Iman helped me sort through my internal debate and led me to a new car that I absolutely love driving. There was no back and forth on price and I left feeling like I got a good deal. Kudos to Iman and the rest of the staff for creating such a lovely car buying experience. Looking forward to hanging out with the service crew 😊 More

Excellent Customer Experience I recently purchased a 2019 RS5 from Audi Hoffman Estates, working with Mike Macedon. My wife purchased her 2018 TTRS from Audi Hoffman Estates and ha I recently purchased a 2019 RS5 from Audi Hoffman Estates, working with Mike Macedon. My wife purchased her 2018 TTRS from Audi Hoffman Estates and had also worked with Mike Macedon. We are new to the concept of having to order a car - but when you want a specific car, ordering one is the easiest way (even if you have to wait several months for it to arrive). Our previous experience with Mike was beyond excellent. He is knowledgeable, respectful, professional, and very attentive. He explained every part of the process and went through all of the options and specs. He had previously gone through all of this with my wife's TTRS purchase last year and was patient and thorough enough to go through it with me this year. We have 100% trust in Mike and Audi Hoffman Estates. It is nice to work with a family run business that promotes camaraderie. The delivery day was extremely smooth. Mike kept in touch with us while the RS5 was being built, shipped, and finally when it was delivered. We set up an appointment at a time he recommended and when we arrived, all the paperwork was done. We were in possession of the car in minutes! We have never been disappointed with any aspect of our purchases. Working with Mike has kept us coming back and we hope to continue to work with Mike for all of our future purchases. We have worked with Rick Kelstrom in Service ever since Mike introduced us, and we trust Rick 100% with the care and maintenance of our vehicles. We couldn't be happier! More

Best service ever! The two guys helping me out were awesome and answered all my questions. I will be referring people to this dealer because of the customer service I re The two guys helping me out were awesome and answered all my questions. I will be referring people to this dealer because of the customer service I received. More

Very Pleasantly Surprised For more than the past 20 years I have bought many new BMW's and Mercedes (8 in total) exclusively and believed their sales and service staffs were su For more than the past 20 years I have bought many new BMW's and Mercedes (8 in total) exclusively and believed their sales and service staffs were superior to most other brands. However, I was pleasantly surprised when I stopped in at Audi of Hoffman Estates and dealt primarily with Bob LeGault. Bob knows his Audi models inside and out and did a great job of detailing all the features and benefits. I didn't think I was quite ready to trade my low mileage 2010 Mercedes CLS, even after 9 years, but after seeing and driving the new 2019 Audi A7 and speaking with Bob I became convinced that the A7 was the right replacement car for me and now was a good time to make the trade. I believe I received a fair price for the new car outright, and for my trade. And I was also pleasantly surprised at the ease and speed of completing the sale with their finance manager. It was undoubtedly faster than for any of my other purchases. I have yet to utilize their service department, but based on what I have seen so far, I have every expectation that it will be up to the high service standards I have come to expect form my other high end car dealerships. More

Very pleasant experience The team did a great job serving my car! Mike was great to deal with. I really appreciate the video updates during servicing my car. I would highly r The team did a great job serving my car! Mike was great to deal with. I really appreciate the video updates during servicing my car. I would highly recommend. More

Great Customer Service Really appreciate the video updates during the servicing of my car. Great staff and very friendly. Vehicle was finished on time and communications Really appreciate the video updates during the servicing of my car. Great staff and very friendly. Vehicle was finished on time and communications from the dealer was timely. More

Service Team is Awesome The service team’s response was outstanding. Rick Kelstrom is fantastic in his response and professionalism. Service was completed quick and faster The service team’s response was outstanding. Rick Kelstrom is fantastic in his response and professionalism. Service was completed quick and faster than promised. I would definitely recommend this service department and dealership to others. More

Not painful The Team at Hoffman Audi do a great job listening and taking the time to explain each model that suits your needs and personality. Very easy to work The Team at Hoffman Audi do a great job listening and taking the time to explain each model that suits your needs and personality. Very easy to work with, after 5 Audi's I'mm still coming back! More

Shouldn’t they know how much oil goes in their cars???? Had the oil changed on my Q5. By the time the oil registered in the MMI I was just about home. Oil only showed 2/3 full. Shouldn’t I get the full amou Had the oil changed on my Q5. By the time the oil registered in the MMI I was just about home. Oil only showed 2/3 full. Shouldn’t I get the full amount of oil for $109??? I would expect this from a quick lube type place, not from the dealer. When I called the dealership, they said they were “really sorry” about that, and that I could come back and they would top it off for me. Living 40 miles from the dealership, it would be cheaper (and less time consuming) to get a quart and top it off myself. I also offered a solution of them calling the Audi dealership near me to let them know I needed oil, but they wouldn’t. I was told I could just bring it there and they would just top it off— he was sure of it—no need to call. I wasn’t going to another dealership to get oil put in my car, knowing I would probably get charged for it without them calling ahead—again, should I have to pay more when I already paid them $109?? I’ve left negative feedback on their Facebook page and on the dealer review about this, and have yet to be contacted. Obviously they don’t care about customer satisfaction. Won’t be taking my car here again. More