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Audi Hoffman Estates
Hoffman Estates, IL
5,731 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,731 reviews
September 01, 2021
Excellent as always. Friendly and respectful, listened to my concerns. I would recommend this Audi dealership to anyone. Highly recommended! Great communication and prompt service. my concerns. I would recommend this Audi dealership to anyone. Highly recommended! Great communication and prompt service. More
by A4
Employees Worked With
Rick Kelstrom
September 01, 2021
Super Friendly, not pushy, very patient, answered all the questions, gave good advice based off my needs and what I was looking for in a vehicle. questions, gave good advice based off my needs and what I was looking for in a vehicle. More
by Isaacsmith011
Verified CustomerEmployees Worked With
Sabina Numanovic
September 01, 2021
Rick Kelstrom is just the right amount of professional friendly. He immediately builds rapport and is truly customer service focused! I'll ask for Rick next time I schedule service. friendly. He immediately builds rapport and is truly customer service focused! I'll ask for Rick next time I schedule service. More
by Smith
Employees Worked With
Rick Kelstrom
September 01, 2021
The staff was helpful, friendly and professional. They also followed up as promised. Everything went according to my expectations. No problems at all. I was satisfied also followed up as promised. Everything went according to my expectations. No problems at all. I was satisfied More
by scott.budd
Employees Worked With
Rick Kelstrom, Mike Colles
September 01, 2021
The experience was straightforward and trustworthy. I thought the service representative did a great job. The service was clear and I understood when it would be ready. thought the service representative did a great job. The service was clear and I understood when it would be ready. More
by MG-BOSTLER
Employees Worked With
Rick Kelstrom
August 31, 2021
Great customer service was provided. Employees are knowledgeable, helpful and pleasant. Rick Kelstrom is top notch . Audi is fortunate to have Rich on its team. Keep up the good work. knowledgeable, helpful and pleasant. Rick Kelstrom is top notch . Audi is fortunate to have Rich on its team. Keep up the good work. More
by jrycombel
Employees Worked With
Rick Kelstrom
August 30, 2021
I had purchased my car 2 years ago from this dealership. Since then the service for my car has been outstanding. My service advisor Brian always goes above and beyond to make sure everything is perfect Since then the service for my car has been outstanding. My service advisor Brian always goes above and beyond to make sure everything is perfect More
by wayne.scardino
Employees Worked With
Brian
August 28, 2021
Friendly on time accommodating. Took care of my need to work by giving me an office to use. Explained everything well and was patient with my questions work by giving me an office to use. Explained everything well and was patient with my questions More
by SEANWTHOMAS
